Managing Service Delivery Processes
DOWNLOAD
Download Managing Service Delivery Processes PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Managing Service Delivery Processes book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Managing Service Delivery Processes
DOWNLOAD
Author : Jean Harvey
language : en
Publisher:
Release Date : 2006
Managing Service Delivery Processes written by Jean Harvey and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business planning categories.
Service Operations Management
DOWNLOAD
Author : Robert Johnston
language : en
Publisher: Pearson Education
Release Date : 2005
Service Operations Management written by Robert Johnston and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Complex Service Delivery Processes Third Edition
DOWNLOAD
Author : Jean Harvey
language : en
Publisher: Quality Press
Release Date : 2015-08-14
Complex Service Delivery Processes Third Edition written by Jean Harvey and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-14 with Business & Economics categories.
This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the clients lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need. Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success. This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
Improving Public Service Delivery
DOWNLOAD
Author : Peter C. Humphreys
language : en
Publisher: Institute of Public Administration
Release Date : 1998
Improving Public Service Delivery written by Peter C. Humphreys and has been published by Institute of Public Administration this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Administrative agencies categories.
Service Management
DOWNLOAD
Author : John R. Bryson
language : en
Publisher: Springer Nature
Release Date : 2020-11-26
Service Management written by John R. Bryson and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-26 with Business & Economics categories.
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Managing Service Delivery Processes
DOWNLOAD
Author : Jean Harvey
language : en
Publisher: Quality Press
Release Date : 2005-06-07
Managing Service Delivery Processes written by Jean Harvey and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-06-07 with Business & Economics categories.
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics. A framework is presented for understanding how a set of shared fundamental beliefs drives the best-in-class professional service organizations in their learning, which is the source of sustained competitive advantage. Products and processes can be imitated or copied, but learning faster than your competition cannot. Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods, and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness.
Service Design And Delivery
DOWNLOAD
Author : Mairi Macintyre
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-04-02
Service Design And Delivery written by Mairi Macintyre and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-02 with Business & Economics categories.
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Service Delivery
DOWNLOAD
Author : Great Britain. Office of Government Commerce
language : en
Publisher: The Stationery Office
Release Date : 2001
Service Delivery written by Great Britain. Office of Government Commerce and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - ServiceDelivery covers all aspects that must be taken intoconsideration. Issues covered include Service LevelManagement, Financial Management for IT Services, ITService ......
Service Delivery Management Critical Questions Skills Assessment
DOWNLOAD
Author : The Art Of Service
language : en
Publisher: Independently Published
Release Date : 2022-10-06
Service Delivery Management Critical Questions Skills Assessment written by The Art Of Service and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-06 with categories.
Are there attributes of a larger delivery system that your organization can benefit from? Do partners see or have access to customers smart account post delivery of entitlements? Do you use that last mile delivery channel to reach rural people with financial services? Have you maximized delivery of your current services within your current customer market? How important is DevOps to the long term success of service delivery at your organization? How were your assumptions and expectations about service delivery in setting challenged? Is the program pursuing a services based contract or completion/product delivery contract? Is there ongoing oversight of delivery of the services through audits or record reviews? What is inhibiting service delivery models for clients, suppliers, and business partners? Which companies hold the top rankings for private and public cloud management services? This Service Delivery Management Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Delivery Management challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Delivery Management investments work better. This Service Delivery Management All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Service Delivery Management Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Delivery Management maturity, this Self-Assessment will help you identify areas in which Service Delivery Management improvements can be made. In using the questions you will be better able to: Diagnose Service Delivery Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Service Delivery Management and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Service Delivery Management Scorecard, enabling you to develop a clear picture of which Service Delivery Management areas need attention. Your purchase includes access to the Service Delivery Management self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
Managing Service Operations
DOWNLOAD
Author : Bill Hollins
language : en
Publisher: SAGE
Release Date : 2006-09-18
Managing Service Operations written by Bill Hollins and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-18 with Business & Economics categories.
`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.