Service And Operations Management
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Service Operations Management Second Edition
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Author : David W. Parker
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-06-29
Service Operations Management Second Edition written by David W. Parker and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-29 with Business & Economics categories.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Service And Operations Management
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Author : Cengiz Haksever
language : en
Publisher: World Scientific Publishing Company
Release Date : 2017-12-26
Service And Operations Management written by Cengiz Haksever and has been published by World Scientific Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-26 with Business & Economics categories.
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Service Operations Management
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Author : James A. Fitzsimmons
language : en
Publisher: McGraw-Hill College
Release Date : 1982-01-01
Service Operations Management written by James A. Fitzsimmons and has been published by McGraw-Hill College this book supported file pdf, txt, epub, kindle and other format this book has been release on 1982-01-01 with Business & Economics categories.
Includes index.
Service Operations Management
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Author : Roger W. Schmenner
language : en
Publisher: Macmillan College
Release Date : 1995
Service Operations Management written by Roger W. Schmenner and has been published by Macmillan College this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
Service Operations Management
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Author : Robert Johnston
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 2012
Service Operations Management written by Robert Johnston and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. Combining a unique practical approach with a detailed theoretical underpinning, the authors provide tools, frameworks and techniques for operational analysis and improvement and set operations management within the wider business context, bringing a valuable 'real world' perspective to this growing area. Each chapter includes definitions of key terms, real-world examples and case studies with exercises, questions to test both understanding and application together with recommended further reading and suggested web sites to deepen your knowledge. New features for this4th edition include: . A new 17 chapter structure . A practical focus on how to' deal with the key issues and challenges facing service operations managers . A new chapter on the customer experience . A new chapter on driving continuous improvement . A new chapter on learning from other operations . A new chapter on world-class service . Six new end of chapter case exercises . A new full-colour design "Service Operations Management" is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."
Public Service Operations Management
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Author : Zoe Radnor
language : en
Publisher: Routledge
Release Date : 2015-07-30
Public Service Operations Management written by Zoe Radnor and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-07-30 with Business & Economics categories.
How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions. Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma. This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Management Of Service Operations
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Author : W. Earl Sasser
language : en
Publisher: Allyn & Bacon
Release Date : 1978
Management Of Service Operations written by W. Earl Sasser and has been published by Allyn & Bacon this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with Business & Economics categories.
Textbook on operational management in the service sector - presents case studies concerning service delivery systems in the USA, and discussing business organization, capacity management, and management techniques for service operations. Illustrations and statistical tables.
Successful Service Operations Management
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Author : Richard Metters
language : en
Publisher:
Release Date : 2006
Successful Service Operations Management written by Richard Metters and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Customer services categories.
Managing Service Operations
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Author : Bill Hollins
language : en
Publisher: SAGE
Release Date : 2006-09-18
Managing Service Operations written by Bill Hollins and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-18 with Business & Economics categories.
`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Service Operations Management
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Author : Christine Hope
language : en
Publisher: Financial Times/Prentice Hall
Release Date : 1997
Service Operations Management written by Christine Hope and has been published by Financial Times/Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.
This text presents the ideas and concepts necessary to describe and understand the different facets of operations management in service operations environments.