Successful Service Operations Management
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Successful Service Operations Management
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Author : Richard Metters
language : en
Publisher: South Western Educational Publishing
Release Date : 2007-12
Successful Service Operations Management written by Richard Metters and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12 with Customer services categories.
Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.
Service Operations Management Second Edition
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Author : David W. Parker
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-06-29
Service Operations Management Second Edition written by David W. Parker and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-29 with Business & Economics categories.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Service And Operations Management
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Author : Cengiz Haksever
language : en
Publisher: World Scientific Publishing Company
Release Date : 2017-12-26
Service And Operations Management written by Cengiz Haksever and has been published by World Scientific Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-26 with Business & Economics categories.
The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Successful Service Operations Management
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Author : Richard Metters
language : en
Publisher: Thomson South-Western
Release Date : 2006
Successful Service Operations Management written by Richard Metters and has been published by Thomson South-Western this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Customer services categories.
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.
Service Success Lessons From A Leader On How To Turn Around A Service Business
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Author : Daniel I. Kaplan
language : en
Publisher: John Wiley & Sons
Release Date : 1994-03-22
Service Success Lessons From A Leader On How To Turn Around A Service Business written by Daniel I. Kaplan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-03-22 with Business & Economics categories.
Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Operations And Service Management Concepts Methodologies Tools And Applications
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Author : Management Association, Information Resources
language : en
Publisher: IGI Global
Release Date : 2017-11-30
Operations And Service Management Concepts Methodologies Tools And Applications written by Management Association, Information Resources and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-30 with Business & Economics categories.
Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.
Successful Service Operations Management
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Author :
language : en
Publisher:
Release Date : 2012
Successful Service Operations Management written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
Successful Service Operations Management
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Author : Rodney Rhoades
language : en
Publisher: Wadsworth
Release Date : 2005
Successful Service Operations Management written by Rodney Rhoades and has been published by Wadsworth this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with categories.
A text for students who are planning careers in the life or health sciences, at various levels of preparation. Early background chapters on the scientific method, basic chemistry, physics, and molecular and cell biology are useful for students with no college-level science. Underlying principles of anatomy are explained throughout, though emphasis is on function rather than structure. Chapters progress from the molecular-cellular level through biological control systems to integrated organ function. Includes color diagrams and photos, chapter summaries, review quizes and questions, key terms, margin icons, a glossary, and an appendix of medical terminology. This third edition offers critical thinking questions, opening vignettes, new focus boxes on current research, and new chapters on the immune response and environmental physiology. Annotation copyrighted by Book News, Inc., Portland, OR
Successful Service Operations Management
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Author :
language : en
Publisher:
Release Date : 2012
Successful Service Operations Management written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with categories.
The Definitive Guide To Manufacturing And Service Operations
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Author : CSCMP
language : en
Publisher: Pearson Education
Release Date : 2013-12-03
The Definitive Guide To Manufacturing And Service Operations written by CSCMP and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-12-03 with Business & Economics categories.
Master and apply both the technical and behavioral skills you need to succeed in manufacturing or service operations, anywhere in your supply chain! Now, there’s an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the the Council of Supply Chain Management Professionals (CSCMP), this reference describes the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. The Definitive Guide to Manufacturing and Service Operations covers long-term strategic decisions; mid-term tactical decisions; and even short-term operational decisions. Topics discussed include: Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management. Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management