Service Success Lessons From A Leader On How To Turn Around A Service Business
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Service Success Lessons From A Leader On How To Turn Around A Service Business
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Author : Daniel I. Kaplan
language : en
Publisher: John Wiley & Sons
Release Date : 1994-03-22
Service Success Lessons From A Leader On How To Turn Around A Service Business written by Daniel I. Kaplan and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-03-22 with Business & Economics categories.
Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.
Service Science Research Strategy And Innovation Dynamic Knowledge Management Methods
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Author : Delener, N.
language : en
Publisher: IGI Global
Release Date : 2012-01-31
Service Science Research Strategy And Innovation Dynamic Knowledge Management Methods written by Delener, N. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-01-31 with Business & Economics categories.
"This book explores areas such as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, and e-commerce"--Provided by publisher.
Introduction To Service Engineering
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Author : Waldemar Karwowski
language : en
Publisher: John Wiley & Sons
Release Date : 2010-01-12
Introduction To Service Engineering written by Waldemar Karwowski and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-12 with Technology & Engineering categories.
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Turnaround Excellence
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Author : Pradip N Khandwalla
language : en
Publisher: SAGE Publications Pvt. Limited
Release Date : 2001-03-10
Turnaround Excellence written by Pradip N Khandwalla and has been published by SAGE Publications Pvt. Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-03-10 with Business & Economics categories.
In this unique book, Pradip Khandwalla studies 120 recent examples of turnarounds and analyzes how each was achieved.
Data Science
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Author : Chengqi Zhang
language : en
Publisher: Springer
Release Date : 2015-10-29
Data Science written by Chengqi Zhang and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-29 with Computers categories.
This book constitutes the refereed proceedings of the Second International Conference on Data Science, ICDS 2015, held in Sydney, Australia, during August 8-9, 2015. The 19 revised full papers and 5 short papers presented were carefully reviewed and selected from 31 submissions. The papers focus on the following topics: mathematical issues in data science; big data issues and applications; data quality and data preparation; data-driven scientific research; evaluation and measurement in data service; big data mining and knowledge management; case study of data science; social impacts of data science.
The Cisco Way
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Author : Dushyant Sukhija
language : en
Publisher:
Release Date : 2016-04-15
The Cisco Way written by Dushyant Sukhija and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-15 with Business & Economics categories.
This innovative leadership guide, written by a Silicon Valley thought leader and insider, will teach you everything you need to know about revolutionizing your services in an ever-changing global environment.
Special Events
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Author :
language : en
Publisher:
Release Date : 1994-05
Special Events written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-05 with Caterers and catering categories.
Reinventing The Business
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Author : Roy L. Harmon
language : en
Publisher:
Release Date : 1996
Reinventing The Business written by Roy L. Harmon and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
The visionary reinventor of the factory and the warehouse now constructs a precise, step-by-step model for transforming the entire company. Roy Harmon addresses a broad range of business operations and the application of computer technology to new business processes, explaining complex ideas in clear, nontechnical language. 150 line drawings.
The New York Times Book Review
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Author :
language : en
Publisher:
Release Date : 1994-04
The New York Times Book Review written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-04 with Books categories.
Presents extended reviews of noteworthy books, short reviews, essays and articles on topics and trends in publishing, literature, culture and the arts. Includes lists of best sellers (hardcover and paperback).
Library Journal
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Author :
language : en
Publisher:
Release Date : 2000
Library Journal written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Libraries categories.