Mapping The Management Journey
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Mapping The Management Journey
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Author : Sue Dopson
language : en
Publisher: OUP Oxford
Release Date : 2008-01-10
Mapping The Management Journey written by Sue Dopson and has been published by OUP Oxford this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-10 with Business & Economics categories.
The last five decades have seen a sea-change in business and in management studies. The world of business has been transformed by powerful forces: globalization, IT, outsourcing and all manner of organizational reshaping and flattening. At the same time Management Studies has seen a massive expansion in courses, students and teachers, driven in part by a quest for new and broader models. The ground covered by Management Studies, and the way Management Studies maps this, have changed. This book, written by specialist experts, analyses these developments in Management Studies, giving a concise guide to specific areas. Working from the broader global and technological context, it explores a range of sectors - private, public and professional - and conclude by examining specific functions involved in management, such as Corporate Strategy, Information Technology, Operations Management, and Marketing. The authors are all associated with Templeton College at the University of Oxford, a school known for its close work with managers, companies, and other types of organizations, through its executive education programmes and high-impact business research. This experience, and its specialist knowledge, leaves it uniquely positioned to chronicle and comment on the development of the discipline of management studies and point the way ahead.
The Management Map Navigation Tools For The New Manager
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Author : Deborah Avrin
language : en
Publisher:
Release Date : 2008-09-01
The Management Map Navigation Tools For The New Manager written by Deborah Avrin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09-01 with Business & Economics categories.
Moving from an individual contributor to a manager is one of the greatest leaps a person can make in his or her career. Management can be thought of as a journey. The Management Map: Navigation Tools for the New Manager, offers practical advice for new managers beginning their journey; using a creative travel metaphor to capture the readers interest. From navigating company expectations, to coaching your team, to managing your new time commitments, new managers will appreciate the readable, step-by-step approach. Experienced managers will also benefit from a review of management best practices. Enjoy your journey.
Making Strategy
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Author : Colin Eden
language : en
Publisher: SAGE
Release Date : 2013-04-04
Making Strategy written by Colin Eden and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-04 with Business & Economics categories.
This book approaches strategy-making in a way that is designed to assist most organizations develop strategy appropriate to their size, purpose and resources. It provides a much-needed guide to the strategy-making process by: elaborating the key concepts and theories of strategic management; by illustrating through case vignettes the issues inherent in the process of strategy-making; and by providing extensive and detailed practical guidelines on the methods, techniques and tools employed in the case vignettes. Key themes explored are: the crucial significance of political feasibility; the role of participation; emphasis on stakeholder management; thinking about alternative futures within the overall process of stra
The Journey Mapping Playbook
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Author : Jerry Angrave
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2020-10-12
The Journey Mapping Playbook written by Jerry Angrave and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-12 with Business & Economics categories.
The Journey Mapping Playbook is an accessible how-to toolkit aimed at customer experience and marketing professionals looking for ways to improve customer and employee experience. Using visualisation, templates and case studies this is a practical guide to planning, facilitating and delivering a strategic, supportive and effective journey mapping workshop. The Journey Mapping Playbook is based on the author’s real-world experience of running hundreds of journey mapping sessions. Understanding the priorities and pain points in customers’ lives is critical to achieve business success. Helping you to nurture better and more profitable customer experiences, this book will help you to: Define journey mapping Understand why it is commercially important Prioritise which journeys to focus on and how Decide who to invite and which tools to prepare Plan for an effective session Make every stage of the journey relevant and purposeful Build an ongoing programme The Journey Mapping Playbook shows you how to understand your customers better, whatever the size or sector of your business. Jerry Angrave, Founder and CEO of Empathyce, UK
The Management Map Ii Navigation Skills For Managers Transitioning To Leadership
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Author : Deborah Avrin
language : en
Publisher:
Release Date : 2015-06-22
The Management Map Ii Navigation Skills For Managers Transitioning To Leadership written by Deborah Avrin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-06-22 with Business & Economics categories.
We're on the road again in the world of management! It's time to get out your management map and do a little navigating this time as an experienced manager. A management map is a metaphor for creating a resource of knowledge to draw from during your journey as a manager. The more diverse experiences you have, the larger your map. Take the opportunity to enlarge your management map with practical ideas that will expand your thinking and provide a step-by-step approach for implementation in topics that include building a strong team, creating excellent through performance management, and getting commitment to the journey through employee engagement. Enjoy your journey.
Cx That Sings An Introduction To Customer Journey Mapping
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Author : Jennifer L. Clinehens
language : en
Publisher: Jennifer Clinehens
Release Date : 2019-01-15
Cx That Sings An Introduction To Customer Journey Mapping written by Jennifer L. Clinehens and has been published by Jennifer Clinehens this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-15 with Business & Economics categories.
4.5/5 star rating on Goodreads - Includes FREE access to online resources with large, full-color downloadable images of all example Journey Maps and Personas - All content from the example Journey Maps and Personas is also included in the text, making it easy to see, read, and highlight important passages - Includes access to FREE video companion course launching July 6th on CXThatSings.com Do you know what makes your customers tick? This book lays out, in actionable detail, the process of creating a Customer Journey Map - a visual story about how people experience your brand. A bridge between your business and its buyers, Journey Maps can empower your team to understand customer motivations, fears, and challenges. "CX That Sings" will guide you, step-by-step, through the mapping process. You’ll finish feeling ready to engage stakeholders and design a Customer Journey Map that makes an impact. In CX That Sings, you’ll discover: - Actionable advice, checklists, and tactics that will make you confident to start journey mapping right away - Customer Journey Map Examples including eCommerce, Mixed Retail and Fast-Casual Dining - How to create user and customer personas, with examples, and a “how-to guide” for creating supporting user and customer personas - Free bonus material, including customer experience case studies - Free access to online resources What readers are saying: "Very clear with lots of useful online resources." "This is a great step by step guide that anyone can follow with some really solid logic behind why each element is important." About the Author Jennifer Clinehens is currently Head of Experience at a major global experience agency and holds a Master's degree in Brand Management as well as an MBA from Emory University's Goizueta School. Ms. Clinehens has client-side and consulting experience working for brands like AT&T, McDonald's, Adidas, and more, she's helped shape customer experiences across the globe. A recognized authority in marketing and customer experience, she is also the author of Choice Hacking: How to use psychology and behavioral science to create an experience that sings. You can find more information about this book, additional materials, and supporting resources at CXThatSings.com
Journey Mapping
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Author : Raeann Mildred
language : en
Publisher:
Release Date : 2021-05-17
Journey Mapping written by Raeann Mildred and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-17 with categories.
What makes a perfect vacation for you? If you ask this question to a hundred people, you will get a hundred answers. At least. Different people have very different ideas about what it takes to make a perfect holiday. This is one of the main challenges in the hospitality industry. Guests prefer different kinds of experiences, and they also have different requirements when it comes to the quality of the service provided, inclusions and authenticity amongst others. To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests' shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touchpoints during their guest's stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality. - Find out what you need to do to ensure your guest's book with you - Work out how much you really know about your guests - Gain insights from esteemed hoteliers on how they make their guest experiences memorable - Get your guests to rave about you - Follow through and implement the top tips to keep your guests coming back The information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember...
Mind Maps For Effective Project Management
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Author : Maneesh Dutt
language : en
Publisher: Notion Press
Release Date : 2015-05-25
Mind Maps For Effective Project Management written by Maneesh Dutt and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-25 with categories.
"Much progress results when different streams of human understanding are brought together. This book is about such an epiphany - that the traditionally left-brain working of industry can be greatly enriched by the creative potential of mind-maps. Our process-oriented industries need more creativity... so it is definitely worth investing some time to evaluate this book and its thesis for yourself!" -Manas Fuloria, Co-founder and CEO, Nagarro "Project management is typically associated with linear thinking with a beginning, a middle and an end. Mind Maps are associated with Creativity and non-linear thinking. When an expert in both areas - PMP, Scrum Master and a Thinkbuzan tutor- brings this expertise together in one book, it tickles the left and right side of the brain simultaneously. Maneesh has written a compelling thesis and is a must read for CXOs and project managers alike, to get the most out of projects!" -Sameer Garde, President, South Asia, Philips India "While solving complex problems we may have a difficulty in looking at all perspectives of the eventual solution. Mind Maps help in documenting our thoughts in a more structured way by aligning the creative thinking process with the analytical decision process. This expertise was so far not available in India and the initiative by Maneesh is a welcome and valuable contribution. This is especially useful for mid-level and senior people but can be used by all age groups." -Tushar Bhatia, Founder & CEO, EmpXtrack "Just as the LEAN movement transformed the Manufacturing industry, Mind Maps can do the same to the field of Project Management. A Mind Map helps cuts across the noise in multiple situations, brings into focus the core issue and ignites creativity through whole brain thinking. Through this book Maneesh has provided a framework and examples to apply Mind Mapping to the practice of Project Management - a bold move that will encourage creative thinking and problem solving. A must read for organizational heads and all project managers." - Nitin Kulkarni, Founder & Principal Consultant, Elevo Consulting "The book is a Project management and Mind Maps toolkit coming from a practicing professional and trainer Maneesh Dutt. It is a guide map for decision makers to enable project professionals become more creative and innovative in managing projects. Projects, today, are more like a hundred meter sprint than a marathon and deserve nimble techniques like Mind Maps to execute better. The book picks up the threads from project management fundamentals along with inspiration from nature and provides a rich array of Mind Map templates allowing organizations to kick start their journey towards better project management. A real boon to organizations that are involved in any Project activity!" -Gaurang Joshipura, Managing Director, Zeppelin Systems India Pvt. Ltd.
Journey Mapping Third Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-11
Journey Mapping Third Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11 with categories.
What other areas of the organization might benefit from the Journey Mapping team's improvements, knowledge, and learning? Are the records needed as inputs to the Journey Mapping process available? When was the Journey Mapping start date? What problems are you facing and how do you consider Journey Mapping will circumvent those obstacles? At what point will vulnerability assessments be performed once Journey Mapping is put into production (e.g., ongoing Risk Management after implementation)? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Journey Mapping investments work better. This Journey Mapping All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Journey Mapping Self-Assessment. Featuring 669 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Journey Mapping improvements can be made. In using the questions you will be better able to: - diagnose Journey Mapping projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Journey Mapping and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Journey Mapping Scorecard, you will develop a clear picture of which Journey Mapping areas need attention. Your purchase includes access details to the Journey Mapping self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Start Up Company Journey Mapping A Complete Guide 2019 Edition
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2019-06-18
Start Up Company Journey Mapping A Complete Guide 2019 Edition written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-18 with categories.
What is the data showing you? What will be done with the data? How can technology enable you to serve the customer better? Who benefits from customer experience? What are the implications of customer experience technology? This powerful Start-up Company Journey Mapping self-assessment will make you the trusted Start-up Company Journey Mapping domain veteran by revealing just what you need to know to be fluent and ready for any Start-up Company Journey Mapping challenge. How do I reduce the effort in the Start-up Company Journey Mapping work to be done to get problems solved? How can I ensure that plans of action include every Start-up Company Journey Mapping task and that every Start-up Company Journey Mapping outcome is in place? How will I save time investigating strategic and tactical options and ensuring Start-up Company Journey Mapping costs are low? How can I deliver tailored Start-up Company Journey Mapping advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Start-up Company Journey Mapping essentials are covered, from every angle: the Start-up Company Journey Mapping self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Start-up Company Journey Mapping outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Start-up Company Journey Mapping practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Start-up Company Journey Mapping are maximized with professional results. Your purchase includes access details to the Start-up Company Journey Mapping self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Start-up Company Journey Mapping Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.