Measuring Service Quality In Dentistry Using The Servqual Instrument
DOWNLOAD
Download Measuring Service Quality In Dentistry Using The Servqual Instrument PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Measuring Service Quality In Dentistry Using The Servqual Instrument book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Measuring Service Quality In Dentistry Using The Servqual Instrument
DOWNLOAD
Author : Julia Wowchuk
language : en
Publisher:
Release Date : 2010
Measuring Service Quality In Dentistry Using The Servqual Instrument written by Julia Wowchuk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with SERVQUAL (Service quality framework) categories.
Challenges Of Measuring Dental Service Quality
DOWNLOAD
Author : Ulrich Schmitz
language : en
Publisher: GRIN Verlag
Release Date : 2019-05-03
Challenges Of Measuring Dental Service Quality written by Ulrich Schmitz and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-03 with Medical categories.
Academic Paper from the year 2018 in the subject Medicine - Dentistry, grade: 82, Manchester Metropolitan University Business School, language: English, abstract: This report presents different methods for measuring the service quality in dental health offices. The aim of this report is to show typical difficulties in measuring service quality in healthcare services and to discuss potential approaches offered by science to meet these challenges. The area of "General Dentistry" is chosen as an example for the complexity of services. The first part of this report gives an overview about the terms service, quality and service quality. The second part looks at different challenges in measuring the quality from two sides: from the perspective of the service provider, the dentist and the team, as well as from the perspective of the service recipient, the patient and the healthcare insurance company. The third part contains a discussion of methods to measure quality, paying special attention to SERVQUAL.
Measurement Of Perceived Service Quality Of Selected Dental Specialists
DOWNLOAD
Author : David P. Paul
language : en
Publisher:
Release Date : 1998
Measurement Of Perceived Service Quality Of Selected Dental Specialists written by David P. Paul and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Dental care categories.
Although consumers find it difficult to evaluate the quality of healthcare services in general and dental services in particular, they do make such evaluations. The most widely accepted measurement scale for service quality is SERVQUAL (Parasuraman, Zeithaml and Berry 1988). A more parsimonious alternative to SERVQUAL, SERVPERF, has also been developed (Cronin and Taylor 1992).
An Analysis Of Patients Expectations And Perceptions Of Orthodontic Dental Service Quality
DOWNLOAD
Author : Jonathan P. Suzuki
language : en
Publisher:
Release Date : 1999
An Analysis Of Patients Expectations And Perceptions Of Orthodontic Dental Service Quality written by Jonathan P. Suzuki and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with categories.
An Analysis Of Patients Expectations And Perceptions Of Orthodontic Dental Service Quality
DOWNLOAD
Author :
language : en
Publisher:
Release Date : 1904
An Analysis Of Patients Expectations And Perceptions Of Orthodontic Dental Service Quality written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1904 with categories.
The Gap Theory of Parasuraman et al. (1985) defines service quality as 'a function of the gaps between the service expectations of consumers (patients) and their service perceptions'. Since reducing these gaps must comprise the principal targets of any form of strategic marketing, this pilot study was therefore undertaken to develop customized SERVQUAL instrument to quantify patients' expectations and perceptions of orthodontic dental service quality. The feedback and modifications to the delivery of orthodontic service delivery provided by such an instrument will render a means by which orthodontists can monitor and improve their services. The satisfaction created from these improvements is of paramount importance and is related to one of the primary characteristics of the profession of orthodontics--to serve. Over a 12-week period, patients receiving orthodontic treatment from a University graduate clinic and a private practice clinic completed a customized SERVQUAL questionnaire consisting of 19 paired expectation/perception statements scored via a ten-point Likert-type scale. Statistical e aluations of the derived scores not only provided valid and reliable assessments of orthodontic service quality viewed from the perspective of patients, but also information to facilitate strategic development for continuous improvement. (Abstract shortened by UMI.).
Handbook Of Research On Education Institutions Skills And Jobs In The Digital Era
DOWNLOAD
Author : Ordóñez de Pablos, Patricia
language : en
Publisher: IGI Global
Release Date : 2022-09-30
Handbook Of Research On Education Institutions Skills And Jobs In The Digital Era written by Ordóñez de Pablos, Patricia and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-30 with Education categories.
The evolution of information technologies, mobile devices, social media, and the needs of students, workers, and academics has experienced rapid changes in the past several years. This complex and dynamic reality requires new forms of education delivery and teaching methodologies for academics. Old teaching practices must be refreshed to provide customized and context-adapted learning opportunities. Additionally, there are drivers, barriers, and success factors within distance and mobile learning devices and systems that need to be explored and tested. The Handbook of Research on Education Institutions, Skills, and Jobs in the Digital Era aims to foster an international dialogue of approaches, methodologies, and tools for the transformation of education in the digital era and broaden the visibility of new technologies for education, establish an international scientific platform for collaboration on digital education, and accelerate innovation in education technology. Covering critical topics such as faculty training, online teaching, and talent management, this major reference work is ideal for government officials, industry professionals, policymakers, researchers, scholars, academicians, practitioners, instructors, and students.
Service Quality And Consumerism A Way Towards Healthcare Excellence
DOWNLOAD
Author : Dr. Naitik Kantilal Patel , Dr. Bhupinder Chaudhary & Dr. Kinjal G. Jani
language : en
Publisher: Ashok Yakkaldevi
Release Date : 2022-09-20
Service Quality And Consumerism A Way Towards Healthcare Excellence written by Dr. Naitik Kantilal Patel , Dr. Bhupinder Chaudhary & Dr. Kinjal G. Jani and has been published by Ashok Yakkaldevi this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-20 with Art categories.
Measuring the quality of intangible service products has become a great challenge for managers, administrators and policy makers in the health services industry. Patient satisfaction or dissatisfaction is a complicated phenomenon that is linked to patient expectations, patient rights, health status, personal characteristics as well as health system characteristics. However, patient satisfaction as an indicator of quality of healthcare has evolved as an outcome measure and patient satisfaction surveys are being increasingly identified to be established yardsticks to measure success of the service delivery system functional at hospitals.
Dental Economics
DOWNLOAD
Author :
language : en
Publisher:
Release Date : 1998
Dental Economics written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Dental economics categories.
An Analysis Of Patients Expectations And Perception Of Orthodontic Dental Service Quality
DOWNLOAD
Author : Jonathan P. Suzuki
language : en
Publisher:
Release Date : 1999
An Analysis Of Patients Expectations And Perception Of Orthodontic Dental Service Quality written by Jonathan P. Suzuki and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Orthodontics categories.
Cognitive Aspects Of Survey Methodology
DOWNLOAD
Author : Thomas B. Jabine
language : en
Publisher: National Academies Press
Release Date : 1984
Cognitive Aspects Of Survey Methodology written by Thomas B. Jabine and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Cognition categories.