Measuring The Performance Of Human Service Programs
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Measuring The Performance Of Human Service Programs
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Author : Lawrence L. Martin
language : en
Publisher: SAGE
Release Date : 2010
Measuring The Performance Of Human Service Programs written by Lawrence L. Martin and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Political Science categories.
Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.
Measuring The Performance Of Human Service Programs
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Author : Lawrence L. Martin
language : en
Publisher: SAGE
Release Date : 1996
Measuring The Performance Of Human Service Programs written by Lawrence L. Martin and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Political Science categories.
The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts.
Designing And Managing Programs
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Author : Peter M. Kettner
language : en
Publisher: SAGE Publications
Release Date : 2022-09-30
Designing And Managing Programs written by Peter M. Kettner and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-30 with Social Science categories.
This classic text for social work and human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. Hands-on and practical, Designing and Managing Programs incorporates the principles of effectiveness-based planning as it addresses the steps of designing, implementing, and evaluating a human services program at the local agency level. Written by leaders in the field, it guides students through the process from beginning to end. Meaningful examples—from problem analysis and needs assessment to evaluating effectiveness and calculating costs—enhance reader understanding of how concepts are implemented in the real world. The Sixth Edition contains new examples and references, and updates based on changes to federal regulations. An instructor website includes essay questions, PowerPoint slides, and suggested assignments designed by the authors.
Program Evaluation And Performance Measurement
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Author : James C. McDavid
language : en
Publisher: SAGE Publications
Release Date : 2012-10-25
Program Evaluation And Performance Measurement written by James C. McDavid and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-10-25 with Social Science categories.
Program Evaluation and Performance Measurement: An Introduction to Practice, Second Edition offers an accessible, practical introduction to program evaluation and performance measurement for public and non-profit organizations, and has been extensively updated since the first edition. Using examples, it covers topics in a detailed fashion, making it a useful guide for students as well as practitioners who are participating in program evaluations or constructing and implementing performance measurement systems. Authors James C. McDavid, Irene Huse, and Laura R. L. Hawthorn guide readers through conducting quantitative and qualitative program evaluations, needs assessments, cost-benefit and cost-effectiveness analyses, as well as constructing, implementing and using performance measurement systems. The importance of professional judgment is highlighted throughout the book as an intrinsic feature of evaluation practice.
Performance Indicators In Social Care For Older People
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Author : David Challis
language : en
Publisher: Routledge
Release Date : 2017-03-02
Performance Indicators In Social Care For Older People written by David Challis and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Social Science categories.
The growing focus on performance review and monitoring means that awareness and use of performance indicators has increased throughout a number of public services. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. It then provides an approach to effective local performance measurement in services for older people and an organizing framework within which organizations can arrange their performance appraisal for older people's services. The development of performance review in social care of older people is examined, as is the process of developing local performance measures and engaging staff in enquiry and quality management. The book also reviews the process of developing performance indicators and their utilization at an agency level. Performance Indicators in Social Care for Older People will be of particular interest in the UK for local service providers who are developing approaches for local performance review. It will also be of interest internationally, especially in countries where services for older people are currently developing in a similar direction.
Essential Business Skills For Social Work Managers
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Author : Andrew J. Germak
language : en
Publisher: Routledge
Release Date : 2014-11-13
Essential Business Skills For Social Work Managers written by Andrew J. Germak and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-13 with Social Science categories.
Many social workers find themselves in management positions within a few years of graduating from MSW programs. Most of these jobs are in nonprofit human service organizations in which, increasingly, business acumen is necessary to maintain grants and donations, start new programs, market services to clients, supervise the finance function, and understand the external environment. This book teaches MSW students and early-stage social work management practitioners the essential business skills needed to manage programs and organizations; to improve their overall management toolkit for finding a better job or getting promoted; and, ultimately, to gain parity with other managers holding MBA degrees and working in the human service space. This text can serve as a desk reference for managers to troubleshoot various situations. It is also appropriate for social work macro practice courses at the undergraduate and graduate levels, as well as courses that cover human resource management and financial management.
Program Evaluation And Performance Measurement
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Author : James C. McDavid
language : en
Publisher: SAGE Publications
Release Date : 2018-10-16
Program Evaluation And Performance Measurement written by James C. McDavid and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-16 with Social Science categories.
Program Evaluation and Performance Measurement offers a conceptual and practical introduction to program evaluation and performance measurement for public and non-profit organizations. James C. McDavid, Irene Huse, and Laura R.L. Hawthorn discuss topics in a detailed fashion, making it a useful guide for practitioners who are constructing and implementing performance measurement systems, as well as for students. Woven into the chapters is the performance management cycle in organizations, which includes: strategic planning and resource allocation; program and policy design; implementation and management; and the assessment and reporting of results. The Third Edition has been revised to highlight and integrate the current economic, political, and socio-demographic context within which evaluators are expected to work, and includes new exemplars including the evaluation of body-worn police cameras.
Measuring And Managing Performance In Organizations
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Author : Robert Austin
language : en
Publisher: Addison-Wesley
Release Date : 2013-07-15
Measuring And Managing Performance In Organizations written by Robert Austin and has been published by Addison-Wesley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Computers categories.
This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!
Measuring The Performance Of Public Services
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Author : Michael Pidd
language : en
Publisher: Cambridge University Press
Release Date : 2012-02-02
Measuring The Performance Of Public Services written by Michael Pidd and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-02 with Business & Economics categories.
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.
Encyclopedia Of Public Administration And Public Policy A J
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Author : Jack Rabin
language : en
Publisher: CRC Press
Release Date : 2003
Encyclopedia Of Public Administration And Public Policy A J written by Jack Rabin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
From the Nuremberg trials to the Civil Service Reform Act of 1978 to recent budget reconciliation bills, the Encyclopedia of Public Administration and Public Policy provides detailed coverage of watershed policies and decisions from such fields as privatization, biomedical ethics, education, and diversity. This second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses current issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America.