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Methods Raise Global Airline Industry Service Level

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Methods Raise Global Airline Industry Service Level

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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-11-08

Methods Raise Global Airline Industry Service Level written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-08 with categories.

ON airport visit costs aspect, airlines also need to consider airport visit costs in their route development strategy. Visit costs may also influence passenger choice behavior whenairlines pass on higher/lower charges to the passegner through air fares. Although, airport visit costs generally represent a limited share of an airline's total operational costs, this share can be more significant for short haul flights as well as fair airlines. All of any one these airport charges and passenger fees variable may influence passengers airlines choice. They may include: Fees variable, landing charge, parking charge for their vehicles or aircraft, passenger buggage charge, security charge, borading bridge charge, noise charge, emission charge, airport developmentsevice increasing charge, check -in charge, terminal charge, cargo charge. So, if any one of these charges influence the airline ticket price rises, it will influence passengers' air ticket purchasechoice to the airline in possible.On airport service levels aspect, for keeping and attracting passengers, airlines and airports need to compete with services that improve the passengers experience. Such servicefactors concern for immigration and luggage, but also relate to the terminals, waiting transfer another air plane time, shopping facilities, toilets, atmosphere and space cleaniness, friendliness of staff and availability of delicated lounges. Together they determine the image of an airport and its perceived value by passengers and airlines.On airline routes development aspect, it can also influence passengers choices to the airline, e.g. Australia airline had developed long route to England destination. Any Australia passegners can fly to England route directly. They do not need to transfer another air plane to go to England. Although, flying time is above 12 hours long time, but it can bring available to passengers. They do not need to spend time to wait another air plane to transfer to go England in Australia any airports. THus, airline route development strategy airline planners require detailed, accurate information to make new route decisions, but airlines usually do not have the resources to fully evaluate every new route market. So, they need a sound well articulated business case, can convince airlines to introduce new air services, as well as airport / destinations can influence the airline planning process.For example, Intervistas indicates that new routes are a huge investment and risk to an airline in airline economic view point, if the airline had not gathered any data to evaluate whether the new route is worth to develop and predict passengers' new route choice behavior. It assumed 75% lead factor will influence any new route development in success. It indicates these different aircraft type and seats per flight, annual passegner requirements data for these aircrafts: Boeing 747 aircraft needs to satisfy 400 at least seats per flight and annual passenger requirement need 219, 000, aircraft airbus A340 aircraft needs 280 at least seats per flight and annual passenger requirements need 153,300, Boesing 767 to 300 aircraft needs 220 at least seats per flight and annual passenger requirements need 120, 450 . Boeing 737 to 700 aircraft needs 76,650 and ergional Jet aircraft needs 100 at least seats per flight and annual passenger requirements need 54,750.

Airline Industry Service Performance Level

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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-11-12

Airline Industry Service Performance Level written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-12 with categories.

Influencing air connectivity to service quality factorCan air connectivity growth decreases travel costs for attracting travelling passengers, consumers and businesses and facilities global productive growth? This seems to be particularly an issue when airport capacity is scare or when new airports are added to an existing airport system. What is air connectivity ?Why does air connectivity raise passengers services? How to measure air connective service?When direct and indirect connectivity relate to the airport connectivity available to local travelling passengers, any airports ought need to raise extra airline services to raise service quality, e.g. cheaper air ticket price, in-flight service extra service provision, e.g. comfortable and clean and quiet air port waiting environment service provision and feeling. However, passengers will generally prefer direct, non-stop connections over indirect air connectivity service. Air connectivity service can assist airlines to raise competitive effort an offer and they provide access to the many destinations with too little demand for a direct flight, such as minimum connecting time differs in quality, due to in-flight time differences, the inconvenience and risk of missing a connection and transfer time for direct or indirect flights. Hence, any airlines can reduce passengers indirect or direct flight in-flight time to wait airplanes arrive to catch when they arrive any airports. This air inflight waiting time shorten service will attract many passengers to choose the airline to catch airplanes if its inflight waiting time to airport passengers is lesser than other airlines' in-flight waiting time in any airports. It can raise airline service quality, due to the airline has many passengers feel in-flight waiting time is shorten than other airlines often.In fact, airport connectivity is one good concept method to raise passengers' satisfactory service level. One of the important factors for the connectivity of airports may include:

The Global Airline Industry

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Author : Peter Belobaba
language : en
Publisher: John Wiley & Sons
Release Date : 2015-09-28

The Global Airline Industry written by Peter Belobaba and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-28 with Technology & Engineering categories.

Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services, governments, labor unions, in addition to passengers Describes how these different players have contributed to the evolution of competition in the global airline industry, and the implications for its future evolution Includes many facets of the airline industry not covered elsewhere in any single book, for example, safety and security, labor relations and environmental impacts of aviation Highlights recent developments such as changing airline business models, growth of emerging airlines, plans for modernizing air traffic management, and opportunities offered by new information technologies for ticket distribution Provides detailed data on airline performance and economics updated through 2013

Up In The Air

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Author : Greg J. Bamber
language : en
Publisher: Cornell University Press
Release Date : 2013-07-15

Up In The Air written by Greg J. Bamber and has been published by Cornell University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Business & Economics categories.

"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—The New York Times, December 22, 2007 When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.

Proofing Leisure Environment Changing Factor Influences

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Author : John Lok
language : en
Publisher:
Release Date : 2022-08-12

Proofing Leisure Environment Changing Factor Influences written by John Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-12 with categories.

Nowadays, global travel entertainment/leisure needs increase rapidly. Different countries people like to go to strange countries to travel. Exciting and enjoying travelling feeling is needed to satisfy to travellers. Hence, global airline industry service must be needed to improve to satisfy future global travellers' needs when they catch air planes to go to any countries to travel.It brings this question: How to improve global airline services in order to satisfy travellers' comfortable and enjoyable catching air planes feeling in order to attract them to catch any airlines' air planes to go to any countries to travel often. I shall indicate some methods to attempt to explain whether what factors can influence airlines service performance or service level to be raised either better or worse. How social change influences human behavioral change ? Why human behavior may be influenced by social change? Our individual behavior whether can be influenced to bring negative or positive attitude by social change? I shall attempt to indicate cases to explain whether our individual behavior can be influenced to changed by social environment change. Readers can have more understand how and why social change may influence our behavior in possible. Why may lesiure environment changing factor influence human behavior changes?

Factors Impact Traveller Behaviors

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Author : John Lok
language : en
Publisher:
Release Date : 2022-02-11

Factors Impact Traveller Behaviors written by John Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-11 with categories.

Impact Of Continous Improvement On Costumers Satisfaction

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Author : Barrack Kennedy
language : en
Publisher: GRIN Verlag
Release Date : 2014-03-07

Impact Of Continous Improvement On Costumers Satisfaction written by Barrack Kennedy and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-07 with Business & Economics categories.

Seminar paper from the year 2012 in the subject Business economics - Operations Research, grade: A, University of Massachusetts Boston, language: English, abstract: Continuous improvement refers to the process in which an organization makes effort to improve its services, processes and products. For the process of continuous improvement to become successful, it is necessary for an organization to have good feedback mechanisms where customers’ preferences are evaluated according to the goals that a company has. Organizations use Kaizen principle to ensure success in their operations. These principles introduce continuous improvement in the culture of a company, quality of products and services, technology, safety, productivity and leadership. Using Kaizen system, employees from every level of management are given a chance of suggesting the techniques that an organization can adopt in order to improve its entire operations. Continuous improvements benefit an organization in several ways. One of the benefits of this strategy is that it helps in reducing all the wastes that may be in organization’s processes. It also improves the quality of organization’s products increasing the level of consumers’ satisfaction. Customers’ satisfaction focuses on the extent at which consumers are happy concerning services and products that are offered by a particular business. The level of consumer satisfaction is used to assess the efficiency of employees in an organization. All the employees should be trained so that they attend to all the needs of consumers. Being polite to customers drives the sales of a company. Due to this, companies are able to achieve the profits targeted by focusing on consumer satisfaction. Conducting customers’ surveys is one of the methods that companies use to determine whether consumers are satisfied with the services offered to them. From the surveys, a company is able to assess its chances of having return customers. Such surveys also enable firms to know whether they have met or exceeded the expectation of consumers. Firms use the calculated customers’ satisfaction levels to assess the purchase intentions of consumers. It enables firms to project the market share that they will have. All marketing efforts should be directed towards increasing the level of satisfaction of consumers. It will enable organizations to increase their brand loyalty.

Airline Industry Service Performance Level Raising Methods

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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-11-04

Airline Industry Service Performance Level Raising Methods written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-04 with categories.

Airports service environment factorThe environment of airports service environment for the airline services, which will also influence travelling passengers' travelling destinations and travelling frequent times choices. The airport price factor includes income growth, aviation technology and local economic / gegoraphical features of the country's domestic or overseas airports both. IN fact, airports, airports are indeed two sides businesses, it has commercial relationship between both airlines and passengers. So, airports' pricing will influence passengers' travellering demands to the airlines in the country. Any countries' airport(s) need(s) to respond how to help themselves country airlines how to increase passengers number and airlines choices in order to achieve attracting traffic on frequent air planes flying aim. Because the country's travelling passengers number increases, it will influence the country's airport(s) ' income increases indirectly, instead of the countries' any airlines themselves incomes.Hencel, any coountry's airport(s) will be one good platform t olet travelling passengers to stay in the country's airport(s). It measn that id the country's airport(s) can build good service image and reasonable products sale price and comfortable shopping environment to attract any countries' passsngers feel confortable and worth to stay in themselves countries' airport(s), when they need to transfer air planes to stay in the country's airport, e.g. one hour to five hours short time, even overnight long time staying. However, if they feel the country's airport(s) are(is) more comfortable and clean to stay, less noise, as well as they have enough chairs to let them to sit or sleep and large area to let them to work in the airport ground floor.Moreover, the country's airport(s) can have enough restaurants, bookshops, any electronic or other kinds product shop[s, even cinema etc. shopping or entertainment services to satisfy the passengers whose eating needs, entertainment needs, shopping needs in the airport. Then, I believe that the country's airport(s) can help itself airlines to attract many passengersto choose to increase travelling times to the country frequently. For example, when the country's aorport passegners feel that the airport restaurant food concessionaires will probably provide enjoy positive external gains from having more flights at the airports, additional or better eating facilities are unlikely to provide external benefits to the airlines by stimulating many more passengers with local origins or destinations to use the airport. I believe these airport restaurants can influence the choices of transit passengers whether which country will be their transfer air plane's short journey staying airport destination to fly to their final destinations. Although, transit passengers usually stay to the transfer air plane airport in short time, but they hope that these any one transit staying airport can have any restaurants to provide good taste food to them to eat when they feel hungry, if the transfer air plane country's airport can provide enough restaurants and they can have different food taste choice and reasonable price. Then, the airport's restaurants may attract many short time transit passengers to choose to eat their food, even many passegners will like to choose the country's airline to buy tickets to stay short time to wait to transfer another air plane to fly to their final destination to replace another country's airport to stay short time.

The Global Airline Industry

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Author : Peter Belobaba
language : en
Publisher: John Wiley & Sons
Release Date : 2015-07-07

Efficiency And Competitiveness Of International Airlines

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Author : Almas Heshmati
language : en
Publisher: Springer
Release Date : 2016-05-18

Efficiency And Competitiveness Of International Airlines written by Almas Heshmati and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-18 with Political Science categories.

This book focuses on the factors that support the strengths of international airlines in general and the Asian airline carriers in particular. Defining the quality of human capital as the level of education and the competence of airline employees, it analyzes the efficiency of 39 airlines in various regions, both in terms of production and cost structures. It argues that, despite Asia’s well-developed and globally competitive manufacturing sector, aided by open market practices, its overall service sector still lags far behind more advanced economies. As this does not stop Asia-based carriers from generally being more efficient than their counterparts in Europe and North America, the book investigates how competitiveness analysis of the airline industry can help Asian policymakers better prepare for the liberalization of the service sector, given how crucial this aspect is for the future growth of the Asia-Pacific region. Efficiency and Competitiveness of International Airlines offers a valuable resource for policymakers, airline employees, and researchers and students of microeconomics.

Methods Raise Global Airline Industry Service Level

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