Airline Industry Service Performance Level Raising Methods

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Airline Industry Service Performance Level Raising Methods

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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-11-04

Airline Industry Service Performance Level Raising Methods written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-04 with categories.

Airports service environment factorThe environment of airports service environment for the airline services, which will also influence travelling passengers' travelling destinations and travelling frequent times choices. The airport price factor includes income growth, aviation technology and local economic / gegoraphical features of the country's domestic or overseas airports both. IN fact, airports, airports are indeed two sides businesses, it has commercial relationship between both airlines and passengers. So, airports' pricing will influence passengers' travellering demands to the airlines in the country. Any countries' airport(s) need(s) to respond how to help themselves country airlines how to increase passengers number and airlines choices in order to achieve attracting traffic on frequent air planes flying aim. Because the country's travelling passengers number increases, it will influence the country's airport(s) ' income increases indirectly, instead of the countries' any airlines themselves incomes.Hencel, any coountry's airport(s) will be one good platform t olet travelling passengers to stay in the country's airport(s). It measn that id the country's airport(s) can build good service image and reasonable products sale price and comfortable shopping environment to attract any countries' passsngers feel confortable and worth to stay in themselves countries' airport(s), when they need to transfer air planes to stay in the country's airport, e.g. one hour to five hours short time, even overnight long time staying. However, if they feel the country's airport(s) are(is) more comfortable and clean to stay, less noise, as well as they have enough chairs to let them to sit or sleep and large area to let them to work in the airport ground floor.Moreover, the country's airport(s) can have enough restaurants, bookshops, any electronic or other kinds product shop[s, even cinema etc. shopping or entertainment services to satisfy the passengers whose eating needs, entertainment needs, shopping needs in the airport. Then, I believe that the country's airport(s) can help itself airlines to attract many passengersto choose to increase travelling times to the country frequently. For example, when the country's aorport passegners feel that the airport restaurant food concessionaires will probably provide enjoy positive external gains from having more flights at the airports, additional or better eating facilities are unlikely to provide external benefits to the airlines by stimulating many more passengers with local origins or destinations to use the airport. I believe these airport restaurants can influence the choices of transit passengers whether which country will be their transfer air plane's short journey staying airport destination to fly to their final destinations. Although, transit passengers usually stay to the transfer air plane airport in short time, but they hope that these any one transit staying airport can have any restaurants to provide good taste food to them to eat when they feel hungry, if the transfer air plane country's airport can provide enough restaurants and they can have different food taste choice and reasonable price. Then, the airport's restaurants may attract many short time transit passengers to choose to eat their food, even many passegners will like to choose the country's airline to buy tickets to stay short time to wait to transfer another air plane to fly to their final destination to replace another country's airport to stay short time.

Airline Industry Service Performance Level

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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-11-12

Airline Industry Service Performance Level written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-12 with categories.

Influencing air connectivity to service quality factorCan air connectivity growth decreases travel costs for attracting travelling passengers, consumers and businesses and facilities global productive growth? This seems to be particularly an issue when airport capacity is scare or when new airports are added to an existing airport system. What is air connectivity ?Why does air connectivity raise passengers services? How to measure air connective service?When direct and indirect connectivity relate to the airport connectivity available to local travelling passengers, any airports ought need to raise extra airline services to raise service quality, e.g. cheaper air ticket price, in-flight service extra service provision, e.g. comfortable and clean and quiet air port waiting environment service provision and feeling. However, passengers will generally prefer direct, non-stop connections over indirect air connectivity service. Air connectivity service can assist airlines to raise competitive effort an offer and they provide access to the many destinations with too little demand for a direct flight, such as minimum connecting time differs in quality, due to in-flight time differences, the inconvenience and risk of missing a connection and transfer time for direct or indirect flights. Hence, any airlines can reduce passengers indirect or direct flight in-flight time to wait airplanes arrive to catch when they arrive any airports. This air inflight waiting time shorten service will attract many passengers to choose the airline to catch airplanes if its inflight waiting time to airport passengers is lesser than other airlines' in-flight waiting time in any airports. It can raise airline service quality, due to the airline has many passengers feel in-flight waiting time is shorten than other airlines often.In fact, airport connectivity is one good concept method to raise passengers' satisfactory service level. One of the important factors for the connectivity of airports may include:

Methods Raise Global Airline Industry Service Level

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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2019-11-06

Methods Raise Global Airline Industry Service Level written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-06 with categories.

Influence of airside and off airport to airport geographical choice factorWhat does airport airside means ? It includes a system of three components: runways, taxiways and agron-gate areas, on which aircraft and aircraft support vehicles operate. It brings this questions: Why can airport airside operation influence passengers feeling to the country's airport and airline services? How does it influence airport ground service staffs' service performance? In fact, this airside airport physical area choice has direct relationship between aircraft and apron gate areas of the terminal processing of passenger and cargo. They are major factors to influence operations on runway component. It means that airport ground service staffs' service efficiency, used for the passengers and air frieght catching any airplanes processing.Hence, in a geographical sense, landside and airside capacity on how designing and building og geographical area can bring indirect influence to passengers. They need to enter or indirect influence the airport, in special, many flights are staying on the airport runway as well as many passengers need to leave from the airplanes or enter to the airplanes in the same time on the airport boundary. Hence, if the airport has good airside design, then many passengers will feel convenient to leave or enter the airport from the airside areas.Airports are perhaps truly intermodel terminals in the transportatoin system. They provide an intersafe among air highway, rail and even water way travel. They are an important part of the medium and long distance intercity transportation system in our future transportation tools. Hence, it has enough reasons to support airside geographical airside and off airport factors can influence an airport and its airline flying service providers on its capacity as well as how it's capacity can influence passengers' satisfactory level when they arrive the country's airport. Hence, airport's congestion growth problem that is needed to consider to any airports because when one airport 's congestion is growing. It will influence passegners service satisfactory level to be fallen down in possible, e.g. capacity is increased by the addition of a new access road, such as additions provide a major increase.Thus, the stairstep growth, it will cause congestion growth because if the airport had used many areas for stairstep growth and passegners will have less space to let them to walk on the ground and their airport congestion feeling will also increase when passengers are staying to leave the airport or waiting for check in or check out or waiting to transfer another airplane in the country's airport. The major airside factors to influence travelling passengers whose airport service feeling may include as below:

Up In The Air

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Author : Greg J. Bamber
language : en
Publisher: Cornell University Press
Release Date : 2013-07-15

Up In The Air written by Greg J. Bamber and has been published by Cornell University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-15 with Business & Economics categories.

"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—The New York Times, December 22, 2007 When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.

Human Capital Development In Services Job

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Author : Asst. Prof. Dr. Kannapat Kankaew
language : en
Publisher: Horizon Books ( A Division of Ignited Minds Edutech P Ltd)
Release Date : 2021-03-02

Human Capital Development In Services Job written by Asst. Prof. Dr. Kannapat Kankaew and has been published by Horizon Books ( A Division of Ignited Minds Edutech P Ltd) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-02 with Business & Economics categories.

The purpose of this study are to; 1) study the level and the differences of development of human capital, and human capital competency in aviation, and service satisfaction of ground service officers. 2) study the development of human capital that affect the competency of ground service officers. 3) Study the aviation human capital of ground service officers that satisfy the passengers. This research is primarily quantitative research and the qualitative was supplemented by structured in-depth interviews to foster the results. The sampling groups divided into two main groups. The first samples were those who work in the aviation industry, consisting of full-service airlines and low-cost airlines senior staff level. The second group was full-service and low-cost airline passengers. The data was collected through questionnaires for quantitative. While the qualitative was conducted by interviewing the airlines' executives. The first objective found that the approaches to developing aviation capital from airlines’ employee perspectives are classroom training, learning organization, job rotation, a field trip for learning, and education at highest level. Whereas, the competencies that fit for aviation human capital are having a volunteer attitude, cultural diversity management, communication and interaction skills, communication skills of the foreign language, technological skills, creativity and innovation for the job improvement, service-minded, continuous learning for self-improvement, ethics and morals, being expertise in career, and job achievement at the highest level. The result of passengers’ satisfaction on service quality, responsiveness to passengers’ needs, reliability and assurance, and service expectation at highest level. The second objective the approaches affecting aviation human capital development are classroom training, job rotation, on-the-job training, coaching, and learning organization. And the third objective the competences affect passengers’ satisfaction towards ground service officers are communication skills of the foreign language, continuous learning for self-improvement, having a volunteer attitude, service minded, communication and interaction skills, teamwork, emotional quotient, cultural diversity management, and ethics and morals. The recommendation from this research for policymakers of the government agencies to monitor the aviation standards for the development of aviation personnel. The government agencies should implement policy on the manpower development process for the ground service systematically. Considering that, the institutions should apply the methods of learning and development as well as the necessary competencies to students.

The Global Airline Industry

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Author : Peter Belobaba
language : en
Publisher: John Wiley & Sons
Release Date : 2015-09-28

The Global Airline Industry written by Peter Belobaba and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-28 with Technology & Engineering categories.

Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services, governments, labor unions, in addition to passengers Describes how these different players have contributed to the evolution of competition in the global airline industry, and the implications for its future evolution Includes many facets of the airline industry not covered elsewhere in any single book, for example, safety and security, labor relations and environmental impacts of aviation Highlights recent developments such as changing airline business models, growth of emerging airlines, plans for modernizing air traffic management, and opportunities offered by new information technologies for ticket distribution Provides detailed data on airline performance and economics updated through 2013

Proofing Leisure Environment Changing Factor Influences

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Author : John Lok
language : en
Publisher:
Release Date : 2022-08-12

Proofing Leisure Environment Changing Factor Influences written by John Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-12 with categories.

Nowadays, global travel entertainment/leisure needs increase rapidly. Different countries people like to go to strange countries to travel. Exciting and enjoying travelling feeling is needed to satisfy to travellers. Hence, global airline industry service must be needed to improve to satisfy future global travellers' needs when they catch air planes to go to any countries to travel.It brings this question: How to improve global airline services in order to satisfy travellers' comfortable and enjoyable catching air planes feeling in order to attract them to catch any airlines' air planes to go to any countries to travel often. I shall indicate some methods to attempt to explain whether what factors can influence airlines service performance or service level to be raised either better or worse. How social change influences human behavioral change ? Why human behavior may be influenced by social change? Our individual behavior whether can be influenced to bring negative or positive attitude by social change? I shall attempt to indicate cases to explain whether our individual behavior can be influenced to changed by social environment change. Readers can have more understand how and why social change may influence our behavior in possible. Why may lesiure environment changing factor influence human behavior changes?

Airline Industry Service Performance Management Strategy

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Author : Johnny Ch Lok
language : en
Publisher:
Release Date : 2020-03-19

Airline Industry Service Performance Management Strategy written by Johnny Ch Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-19 with categories.

Fuel raising price solve methods⦁Why oil fuel raising price factor can cause risk to airline.In long run, implications of changes to supply and demand side conditions of oil fuel energy may differ qualitatively. For example, due to investment responses of producers, consumers and governments in alternative energy sources and more energy efficient plants, vehicles are supplied in order to achieve oil fuel price can't be risen seriously. However, I believe oil fuel rising charge will be an important factor to influence global airline ticket fares to be also increased. Firstly, on the bank interest changing factor, e.g. bank interest rate rising which only attract more bank saving. But it can not influence the bank savers who choose to reduce relax time to go to other countries travelling. Otherwise, when the bank savers can save more money to earn higher interest in banks, who will prefer to choose to use their saving to consume travelling. Due to who can earn higher interest rate after a period of saving time. So, I believe whose behavioral travelling consumption will be raised when the banks will raise interest rate, then the bank savers won't choose to save more money in banks. So it is possible that who will withdraw more money to consume to go to travelling from their bank saving. It seems bank interest rate changing won't influence bank savers' behavioral travelling consumption to be reduced. Secondly, on the exchange rate changing factor, although any country's exchange changing will cause other countries' money value to be fallen down or risen up. However, it won't influence any travelers' behavioral consumption to be reduced seriously. Although, it is possible that the traveler won't spend too much to go to shopping when who travel to the another country and arrive the country. But, it is not possible to influence the traveler decides to reduce consumption to buy any air ticket to go to travelling. Thirdly, any country inflation also can not reduce travelers' travelling consumption easily because inflation can influence consumers who choose to buy cheaper foods and clothing and reduce entertainments in their every day life. But, one country's inflation can not influence it's citizen do not spend much travelling expenditure because travelers only spend one time or two times of travelling every year usually. So, the travelling expenditure rate of any households is not too much to compare daily essential expenditure. So, it seems that bank interest rate and exchange rate changing and inflation factors won't influence any travelers' travelling consumption of decisions to be reduced easily. Otherwise, if the oil fuel price raises too much, then global airlines' cost will be raised. So, the airlines only choose to increase their air fare prices to aim to avoid loss possibly. It seems that oil fuel price has direct influence airline income.⦁Methods to solve rising air fare prices demand.

Factors Impact Traveller Behaviors

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Author : John Lok
language : en
Publisher:
Release Date : 2022-02-11

Factors Impact Traveller Behaviors written by John Lok and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-11 with categories.

Airline Industry Service Performance Management Strategy

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Author : Johnny Ch LOK
language : en
Publisher:
Release Date : 2020-03-10

Airline Industry Service Performance Management Strategy written by Johnny Ch LOK and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-10 with categories.

⦁Global air transport network time managementIn the future, if the country has a strong and affordable global air transport network, it will bring more advantages. Due to many travellers expect to catch air planes which can fly to another country in short time , it can reduce accidents occurrence chance on sky or on sea. So, short time flying can be more attract to compare long time flying. So, it explains that why many travellers prefer to choose one way flying more than transfer another /other air plane(s) flying. Although, they need to pay more air ticket fee. So, if the country's airport can have more subways number and large subways areas to let many arrival air planes and leaving air planes need to fly from land or fly to land in the country's airport frequently. Then, the travellers can buy any air tickets to book same day or next day or later day flight time to fly to any country to travel more easily, when the country's airport has large area size and many subways to let many airplanes can stay in its aircraft subways in same time. Then, the country's airport flight frequency will increase , it means that there are many travellers can catch airplances to fly to other countries in any time very easily from themseleves country's airport. It is time-sensitive feeling to let the country's travellers, they can feel to fly to other countries to travel in short day. They do not need delay to fly to any countries, when the flight airline is either full seat or the time can not permit any air places land on the country's subways. So, none delaying time sensitive travelling frequent flight model will be one attractive flight flying method to influence the country's travellers choose to frequent travelling behavior. Because they do not change their travelling day, due to airplanes have no enough seats supply or the country's airport has no enough land subways to let any airplanes to stay to cause delaying their flight travelling booking seat day expect. So, airport is similar to airline to need to use different customer relationship management to attract returning travelling customers . It brings this question: What are the most attractive motivation factors in airport travel market?I believe that factors may include airport loyalty, various flight time arrangement distribution channel, passenger check in or check out, lagguage safe delivery, airport security service. Moreover, flight schedules are also a main factor influences the travellers' final travelling country choice decision among different travelling countries. However, if the country's airport can build good loyalty image when passengers are staying in the country's airport in short time, it can show a more attractive motivator to increase travellers' consumption desires when they are staying in the country's airport in short time.Hence, airport 's loyalty seems have relationship to influence travellers' consumption behavior when they are staying in the country's airport. For example, when the different countries' travellers feel enjoyable and happy to stay in the country's airport longer time. Then, their airport long time staying behavior will raise their consumption desire and chance to find any right restaurant to eat food or drink or find any right retail shop to buy right products in airport. Hence , when the country's airport can build loyal customers relationship. Then, it will bring the advantages or benefits to the airport's any retail shops or restaurants on sale growth aspect, such as :