Non Linguistic Analysis Of Call Center Conversations
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Non Linguistic Analysis Of Call Center Conversations
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Author : Sunil Kumar Kopparapu
language : en
Publisher: Springer
Release Date : 2014-08-02
Non Linguistic Analysis Of Call Center Conversations written by Sunil Kumar Kopparapu and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-02 with Technology & Engineering categories.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Non Linguistic Analysis Of Call Center Conversations
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Author : Sunil K. Kopparapu
language : en
Publisher:
Release Date : 2014-08-31
Non Linguistic Analysis Of Call Center Conversations written by Sunil K. Kopparapu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-31 with Call centers categories.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
The Language Of Outsourced Call Centers
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Author : Eric Friginal
language : en
Publisher: John Benjamins Publishing
Release Date : 2009-02-25
The Language Of Outsourced Call Centers written by Eric Friginal and has been published by John Benjamins Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-02-25 with Language Arts & Disciplines categories.
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents’ experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.
Computational Linguistics And Intelligent Text Processing
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Author : Alexander Gelbukh
language : en
Publisher: Springer
Release Date : 2013-03-12
Computational Linguistics And Intelligent Text Processing written by Alexander Gelbukh and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-12 with Computers categories.
This two-volume set, consisting of LNCS 7816 and LNCS 7817, constitutes the thoroughly refereed proceedings of the 13th International Conference on Computer Linguistics and Intelligent Processing, CICLING 2013, held on Samos, Greece, in March 2013. The total of 91 contributions presented was carefully reviewed and selected for inclusion in the proceedings. The papers are organized in topical sections named: general techniques; lexical resources; morphology and tokenization; syntax and named entity recognition; word sense disambiguation and coreference resolution; semantics and discourse; sentiment, polarity, subjectivity, and opinion; machine translation and multilingualism; text mining, information extraction, and information retrieval; text summarization; stylometry and text simplification; and applications.
Register Genre And Style
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Author : Douglas Biber
language : en
Publisher: Cambridge University Press
Release Date : 2019-05-16
Register Genre And Style written by Douglas Biber and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-16 with Language Arts & Disciplines categories.
A brand new edition of this flagship work, that provides detailed descriptions of important text varieties in English along with methodological techniques to carry out analyses.
Analyzing Emotion In Spontaneous Speech
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Author : Rupayan Chakraborty
language : en
Publisher: Springer
Release Date : 2018-01-23
Analyzing Emotion In Spontaneous Speech written by Rupayan Chakraborty and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-23 with Computers categories.
This book captures the current challenges in automatic recognition of emotion in spontaneous speech and makes an effort to explain, elaborate, and propose possible solutions. Intelligent human–computer interaction (iHCI) systems thrive on several technologies like automatic speech recognition (ASR); speaker identification; language identification; image and video recognition; affect/mood/emotion analysis; and recognition, to name a few. Given the importance of spontaneity in any human–machine conversational speech, reliable recognition of emotion from naturally spoken spontaneous speech is crucial. While emotions, when explicitly demonstrated by an actor, are easy for a machine to recognize, the same is not true in the case of day-to-day, naturally spoken spontaneous speech. The book explores several reasons behind this, but one of the main reasons for this is that people, especially non-actors, do not explicitly demonstrate their emotion when they speak, thus making it difficult for machines to distinguish one emotion from another that is embedded in their spoken speech. This short book, based on some of authors’ previously published books, in the area of audio emotion analysis, identifies the practical challenges in analysing emotions in spontaneous speech and puts forward several possible solutions that can assist in robustly determining the emotions expressed in spontaneous speech.
Bridging The Gap Between Conversation Analysis And Poetics
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Author : Raymond F. Person, Jr.
language : en
Publisher: Routledge
Release Date : 2021-12-30
Bridging The Gap Between Conversation Analysis And Poetics written by Raymond F. Person, Jr. and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-12-30 with Language Arts & Disciplines categories.
This collection extends the conversation beginning with Gail Jefferson’s seminal 1996 article, "On the Poetics of Ordinary Talk," linking the poetics of ordinary talk with the work of poets to bring together critical perspectives on new data from talk-in-interaction and applications of Jefferson’s poetics to literary discourse. Bringing together contributions from Conversation Analysis and literary scholars, the book begins by analyzing the presentation which served as the genesis for Jefferson’s article to highlight the occurrence of poetics in institutional talk. The first section then provides an in-depth examination of case studies from Conversation Analysis which draw on new data from naturally occurring discourse. The second half explores literary poetics as a form of institutional talk emerging from the poetics of ordinary talk, offering new possibilities for interpreting work in classics, biblical studies, folklore studies and contemporary literature. Each chapter engages in a discussion of Jefferson’s article toward reinforcing the relationships between the two disciplines and indicating a way forward for interdisciplinary scholarship. The collection highlights the enduring influence of Jefferson’s poetics to our understanding of language, both talk-in interaction and literary discourse, making this book of particular interest to students and researchers in Conversation Analysis, literary studies, stylistics, and pragmatics.
International Handbook Of English Language Teaching
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Author : Jim Cummins
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-12-31
International Handbook Of English Language Teaching written by Jim Cummins and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-12-31 with Education categories.
This two-volume handbook provides a comprehensive examination of policy, practice, research, and theory related to English language teaching (ELT) in international contexts. Nearly 70 chapters highlight the research foundation for the best practices, frameworks for policy decisions, and areas of consensus and controversy in the teaching and development of English as a second and/or additional language for kindergarten through to adult speakers of languages other than English. In doing so it problematizes traditional dichotomies and challenges the very terms that provide the traditional foundations of the field. A wide range of terms has been used to refer to the key players involved in the teaching and learning of the English language and to the enterprise of English language teaching as a whole. At various times and in different contexts, the following labels have been used in countries where English is the dominant language to describe programs, learners, or teachers of Enghsh: English as a second language (ESL), English as an additional language (EAL), limited English proficient (LEP), and English language learners (ELL). In contexts where EngUsh is not the dominant language, the following terms have been used: English as a foreign language (EFL), English as an international language (EIL), and English as a lingua franca (ELF).
New Challenges In Distributed Information Filtering And Retrieval
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Author : Cristian Lai
language : en
Publisher: Springer
Release Date : 2012-08-10
New Challenges In Distributed Information Filtering And Retrieval written by Cristian Lai and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-10 with Technology & Engineering categories.
This volume focuses on new challenges in distributed Information Filtering and Retrieval. It collects invited chapters and extended research contributions from the DART 2011 Workshop, held in Palermo (Italy), on September 2011, and co-located with the XII International Conference of the Italian Association on Artificial Intelligence. The main focus of DART was to discuss and compare suitable novel solutions based on intelligent techniques and applied to real-world applications. The chapters of this book present a comprehensive review of related works and state of the art. Authors, both practitioners and researchers, shared their results in several topics such as "Multi-Agent Systems", "Natural Language Processing", "Automatic Advertisement", "Customer Interaction Analytics", "Opinion Mining".
Business And Service Telephone Conversations
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Author : Cecilia Varcasia
language : en
Publisher: Springer
Release Date : 2013-10-16
Business And Service Telephone Conversations written by Cecilia Varcasia and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-16 with Language Arts & Disciplines categories.
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.