Non Linguistic Analysis Of Call Center Conversations
DOWNLOAD
Download Non Linguistic Analysis Of Call Center Conversations PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Non Linguistic Analysis Of Call Center Conversations book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Non Linguistic Analysis Of Call Center Conversations
DOWNLOAD
Author : Sunil K. Kopparapu
language : en
Publisher:
Release Date : 2014-08-31
Non Linguistic Analysis Of Call Center Conversations written by Sunil K. Kopparapu and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-31 with Call centers categories.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
Non Linguistic Analysis Of Call Center Conversations
DOWNLOAD
Author : Sunil Kumar Kopparapu
language : en
Publisher: Springer
Release Date : 2014-08-02
Non Linguistic Analysis Of Call Center Conversations written by Sunil Kumar Kopparapu and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-02 with Technology & Engineering categories.
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
The Language Of Outsourced Call Centers
DOWNLOAD
Author : Eric Friginal
language : en
Publisher: John Benjamins Publishing
Release Date : 2009
The Language Of Outsourced Call Centers written by Eric Friginal and has been published by John Benjamins Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Language Arts & Disciplines categories.
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.
Frontiers In Electronic Technologies
DOWNLOAD
Author : S.R.S Prabaharan
language : en
Publisher: Springer
Release Date : 2017-03-23
Frontiers In Electronic Technologies written by S.R.S Prabaharan and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-23 with Technology & Engineering categories.
This book is a collection of keynote lectures from international experts presented at International Conference on NextGen Electronic Technologies (ICNETS2-2016). ICNETS2 encompasses six symposia covering all aspects of electronics and communications domains, including relevant nano/micro materials and devices . This volume comprises of recent research in areas like computational signal processing analysis, intelligent embedded systems, nanoelectronic materials and devices, optical and microwave technologies, VLSI design: circuits systems and application, and wireless communication networks, and the internet of things. The contents of this book will be useful to researchers, professionals, and students working in the core areas of electronics and their applications, especially to signal processing, embedded systems, and networking.
Analyzing Emotion In Spontaneous Speech
DOWNLOAD
Author : Rupayan Chakraborty
language : en
Publisher: Springer
Release Date : 2018-01-23
Analyzing Emotion In Spontaneous Speech written by Rupayan Chakraborty and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-23 with Computers categories.
This book captures the current challenges in automatic recognition of emotion in spontaneous speech and makes an effort to explain, elaborate, and propose possible solutions. Intelligent human–computer interaction (iHCI) systems thrive on several technologies like automatic speech recognition (ASR); speaker identification; language identification; image and video recognition; affect/mood/emotion analysis; and recognition, to name a few. Given the importance of spontaneity in any human–machine conversational speech, reliable recognition of emotion from naturally spoken spontaneous speech is crucial. While emotions, when explicitly demonstrated by an actor, are easy for a machine to recognize, the same is not true in the case of day-to-day, naturally spoken spontaneous speech. The book explores several reasons behind this, but one of the main reasons for this is that people, especially non-actors, do not explicitly demonstrate their emotion when they speak, thus making it difficult for machines to distinguish one emotion from another that is embedded in their spoken speech. This short book, based on some of authors’ previously published books, in the area of audio emotion analysis, identifies the practical challenges in analysing emotions in spontaneous speech and puts forward several possible solutions that can assist in robustly determining the emotions expressed in spontaneous speech.
The Democratization Of Artificial Intelligence
DOWNLOAD
Author : Andreas Sudmann
language : en
Publisher: transcript Verlag
Release Date : 2019-10-31
The Democratization Of Artificial Intelligence written by Andreas Sudmann and has been published by transcript Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-31 with Social Science categories.
After a long time of neglect, Artificial Intelligence is once again at the center of most of our political, economic, and socio-cultural debates. Recent advances in the field of Artifical Neural Networks have led to a renaissance of dystopian and utopian speculations on an AI-rendered future. Algorithmic technologies are deployed for identifying potential terrorists through vast surveillance networks, for producing sentencing guidelines and recidivism risk profiles in criminal justice systems, for demographic and psychographic targeting of bodies for advertising or propaganda, and more generally for automating the analysis of language, text, and images. Against this background, the aim of this book is to discuss the heterogenous conditions, implications, and effects of modern AI and Internet technologies in terms of their political dimension: What does it mean to critically investigate efforts of net politics in the age of machine learning algorithms?
Digital Racial
DOWNLOAD
Author : Yasmin Ibrahim
language : en
Publisher: Rowman & Littlefield
Release Date : 2023-02-13
Digital Racial written by Yasmin Ibrahim and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-02-13 with Social Science categories.
This book examines the intimate relationship between race and technologies and how digital platforms reabsorb racism as an internal arrangement within its modes of technical and affective architecture. Premising the idea that technologies supplant and mirror the ‘logic’ of racialization as mimetic instruments of social control and violence, the book interrogates the present arrangement of platform capital, and its modes of re-abstraction of race into its fibres and terrains of re-territorialization of the human spheres of social, economic and political life. If capitalism reframed and consolidated racialization through its re-territorialization and primitive accumulation producing continuities from colonization and imperialism, platformization and digital capital redrafts and redistributes its racial logic in new modes of reassembling social and economic life through data, machine learning, algorithms, software designs and in tandem its automaticity. In learning, refining, and accelerating its enterprise through the mimetic violence of producing difference, racism in the digital age calibrates intimately with power, Western rationality and the ubiquity of technologies within the everyday. If the non-hominization of alterity relied on discoveries of science and its conflations with truth and White supremacy, the sustained production and oppression of the ‘inferior other’ co-opted automaticity and technologies, reiterating our fascination with and our understanding of human progress as pegged to machines, as entities working in excess of human cognition and comprehension, connecting and responding to its ambient intelligence despite its material absence. The book underpins the configuration of power and White supremacy through its co-enterprise with technologies seeks to provide an alternative and decolonial approach to technology studies particularly new media and digital technological advancements, leveraging on the notion of the digital age as an era of acceleration of difference, experimentation and the production of alterity through overt and covert modes of surveillance, image recognition software, and algorithms which work in complicity with racial capital.
Friendly Interfaces Between Humans And Machines
DOWNLOAD
Author : P. V. S Rao
language : en
Publisher: Springer
Release Date : 2018-08-16
Friendly Interfaces Between Humans And Machines written by P. V. S Rao and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-16 with Computers categories.
This book discusses human–machine interactions, specifically focusing on making them as natural as human–human interaction. It is based on the premise that to get the right connect between human and machines, it is essential to understand not only the behavior of the person interacting with the machine, but also the limitations of the technology. Firstly, the authors review the evolution of language as a spontaneous, natural phenomenon in the overall scheme of the evolutionary development of living beings. They then go on to examine the possible approaches to understanding and representing the meaning and the common aspects of human–human and human–machine interactions, and introduce the keyconcept-keyword (also called minimal parsing) approach as a convenient and realistic way to implement usable human–machine interface (HMI) systems. For researchers looking for practical approaches, way beyond the realms of theory, this book is a must read.
Multi Core Computer Vision And Image Processing For Intelligent Applications
DOWNLOAD
Author : S., Mohan
language : en
Publisher: IGI Global
Release Date : 2016-08-23
Multi Core Computer Vision And Image Processing For Intelligent Applications written by S., Mohan and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-23 with Computers categories.
A multicore platform uses distributed or parallel computing in a single computer, and this can be used to assist image processing algorithms in reducing computational complexities. By implementing this novel approach, the performance of imaging, video, and vision algorithms would improve, leading the way for cost-effective devices like intelligent surveillance cameras. Multi-Core Computer Vision and Image Processing for Intelligent Applications is an essential publication outlining the future research opportunities and emerging technologies in the field of image processing, and the ways multi-core processing can further the field. This publication is ideal for policy makers, researchers, technology developers, and students of IT.
Talking At Work
DOWNLOAD
Author : Lucy Pickering
language : en
Publisher: Springer
Release Date : 2016-12-22
Talking At Work written by Lucy Pickering and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-22 with Language Arts & Disciplines categories.
This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others.