The Language Of Outsourced Call Centers
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The Language Of Outsourced Call Centers
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Author : Eric Friginal
language : en
Publisher: John Benjamins Publishing
Release Date : 2009
The Language Of Outsourced Call Centers written by Eric Friginal and has been published by John Benjamins Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Language Arts & Disciplines categories.
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.
42 Rules For Outsourcing Your Call Center
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Author : Geoffrey A. Best
language : en
Publisher: Happy About
Release Date : 2011-09
42 Rules For Outsourcing Your Call Center written by Geoffrey A. Best and has been published by Happy About this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09 with Business & Economics categories.
A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
The Handbook Of English For Specific Purposes
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Author : Sue Starfield
language : en
Publisher: John Wiley & Sons
Release Date : 2025-04-21
The Handbook Of English For Specific Purposes written by Sue Starfield and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-21 with Foreign Language Study categories.
A field-defining survey of research in the rapidly growing field of English for Specific Purposes, now in its second edition The Handbook of English for Specific Purposes provides an up-to-date account of the origins, development, current state, and future directions in the study of English as used in its specific contexts, including medical English, business English, and academic English. Featuring research from leading authorities, this comprehensive volume addresses all key aspects of ESP, including speaking, reading, writing, legal English, nursing, assessment, intercultural rhetoric, multimodality, English as a lingua franca, and ethnography. The second edition of the Handbook is fully revised to incorporate new areas of ESP research and reflects changing demands on English Language Learners (ELL), including a new historical overview of the field by Prof. Vijay K. Bhatia and entirely new chapters English medium instruction and ESP research, materials development, teacher development, call center communication, Global Englishes and translanguaging, identity, and the emergence of digital genres. Unmatched in its breadth and depth of coverage, The Handbook of English for Specific Purposes: Features original state-of-the-art reviews relevant to scholars and students working across applied linguistics and education Features contributions by scholars working on ESP in a wide range of international contexts Addresses current and emerging challenges in ESP, with implications for related fields of TESOL and English language education more broadly Includes in-depth reviews of new ESP research findings and suggestions for further scholarship Part of the Wiley Blackwell Handbooks in Linguistics series, The Handbook of English for Specific Purposes, Second Edition, is an essential reference for upper-level undergraduate and graduate students, scholars, researchers, and educators working in TESOL, ELL/ELT, applied linguistics, and language studies.
The Oxford Handbook Of Applied Linguistics
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Author : Robert B. Kaplan
language : en
Publisher: Oxford University Press
Release Date : 2010-09-30
The Oxford Handbook Of Applied Linguistics written by Robert B. Kaplan and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-30 with Foreign Language Study categories.
"[A] monumental editorial enterprise....It is to be commended and used widely and wisely."---ESL Magazine --
Philippine English
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Author : Ariane Macalinga Borlongan
language : en
Publisher: Taylor & Francis
Release Date : 2022-09-19
Philippine English written by Ariane Macalinga Borlongan and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-19 with Language Arts & Disciplines categories.
Philippine English is a comprehensive reference work on the history, sociology, and linguistic structure of Philippine English. It offers readers unprecedented access to a synthesis of the last 50 years of research into Philippine English and puts forward a new and better understanding of the phenomenon of the nativization of English in the Philippines and the emergence of Philippine English. This definitive resource covers in great length and depth all that is currently known about the new English. The chapters offer detailed descriptions of Philippine English at various linguistic levels in addition to examining the psychosociolinguistic factors which shaped the language. Offering discussions of practice, language policy, language education, language teaching, and the relevance of English in various social phenomena in the Philippines, readers will find everything they need to know on theory, methodology, and application in the study of Philippine English.
An Introduction To Sociolinguistics
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Author : Sharon K. Deckert
language : en
Publisher: A&C Black
Release Date : 2011-05-19
An Introduction To Sociolinguistics written by Sharon K. Deckert and has been published by A&C Black this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-19 with Language Arts & Disciplines categories.
This unique work analyzes the crisis in modern society, building on the ideas of the Frankfurt School thinkers. Emphasizing social evolution and learning processes, it argues that crisis is mediated by social class conflicts and collective learning, the results of which are embodied in constitutional and public law. First, the work outlines a new categorical framework of critical theory in which it is conceived as a theory of crisis. It shows that the Marxist focus on economy and on class struggle is too narrow to deal with the range of social conflicts within modern society, and posits that a crisis of legitimization is at the core of all crises. It then discusses the dialectic of revolutionary and evolutionary developmental processes of modern society and its legal system. This volume in the Critical Theory and Contemporary Society by a leading scholar in the field provides a new approach to critical theory that will appeal to anyone studying political sociology, political theory, and law.
The Cambridge Introduction To Applied Linguistics
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Author : Susan Conrad
language : en
Publisher: Cambridge University Press
Release Date : 2020-07-30
The Cambridge Introduction To Applied Linguistics written by Susan Conrad and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-30 with Foreign Language Study categories.
A comprehensive and up-to-date textbook that brings applied linguistics alive while preparing students for the field with hands-on practice.
Multi Dimensional Analysis
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Author : Tony Berber Sardinha
language : en
Publisher: Bloomsbury Publishing
Release Date : 2019-03-21
Multi Dimensional Analysis written by Tony Berber Sardinha and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-21 with Language Arts & Disciplines categories.
Multi-Dimensional Analysis: Research Methods and Current Issues provides a comprehensive guide both to the statistical methods in Multi-Dimensional Analysis (MDA) and its key elements, such as corpus building, tagging, and tools. The major goal is to explain the steps involved in the method so that readers may better understand this complex research framework and conduct MD research on their own. Multi-Dimensional Analysis is a method that allows the researcher to describe different registers (textual varieties defined by their social use) such as academic settings, regional discourse, social media, movies, and pop songs. Through multivariate statistical techniques, MDA identifies complementary correlation groupings of dozens of variables, including variables which belong both to the grammatical and semantic domains. Such groupings are then associated with situational variables of texts like information density, orality, and narrativity to determine linguistic constructs known as dimensions of variation, which provide a scale for the comparison of a large number of texts and registers. This book is a comprehensive research guide to MDA.
The Routledge Handbook Of Corpus Linguistics
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Author : Anne O'Keeffe
language : en
Publisher: Routledge
Release Date : 2010-04-05
The Routledge Handbook Of Corpus Linguistics written by Anne O'Keeffe and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-05 with Education categories.
Provides an overview of a dynamic and rapidly growing area with a widely applied methodology. This handbook covers the historical development of the field and its growing influence and application in other areas. It is suitable for advanced undergraduates and postgraduates.
The Inside Of Outsourcing
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Author : John LaBella
language : en
Publisher: Lulu.com
Release Date : 2012-08-01
The Inside Of Outsourcing written by John LaBella and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-01 with Business & Economics categories.
The intended audience for this book is the executive looking to drive efficiencies in their IT organization. The Inside of Outsourcing will explain how to develop and implement well crafted strategies to optimize their IT labor model. The book examines strategic planning, implementation and project evaluation processes designed to keep the organization out of trouble and moving forward. The Inside of Outsourcing focuses on the outsourcing of IT services from an insider's perspective. It examines how firms can approach the topic and design rational, effective strategies that will result in the successful implementation of outsourcing solutions. The book is segmented into four areas of focus: Building the Business Case; Organizational Readiness; Supplier Selection; and Implementation & Governance.