Personalising Public Services
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Personalising Public Services
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Author : Catherine Needham
language : en
Publisher: Policy Press
Release Date : 2011
Personalising Public Services written by Catherine Needham and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Political Science categories.
This book focuses on how personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - evolved as a policy narrative and has mobilised wide-ranging political support.
Personalisation Through Participation
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Author : Charles Leadbeater
language : en
Publisher: Demos
Release Date : 2004
Personalisation Through Participation written by Charles Leadbeater and has been published by Demos this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Administrative agencies categories.
Personalisation can be likened to privatisation of state-owned utilities in the 1980s - a big idea with the potential to transform the public sector. The Prime Minister has promised personalised public services in a series of recent speeches. This pamphlet argues that offering personalised education and health services will increase people's expectations and create a demand-led pressure for reform. Charles Leadbeater believes that if government is serious about personalisation, public sector bodies should regard this promise as a big challenge to the way they currently operate. He explains how personalisation go beyond a simple consumer model to actually involving users in their design and delivery of the next generation of services. Charles Leadbeater is an author, consultant and government adviser. This report was produced as part of a Demos project on personalisation with the Innovation Unit of the Department for Education and Skills
People Power
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Author : Nigel Keohane
language : en
Publisher:
Release Date : 2009-04
People Power written by Nigel Keohane and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-04 with Customer relations categories.
Transforming Public Services By Design
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Author : Sabine Junginger
language : en
Publisher: Taylor & Francis
Release Date : 2016-12-01
Transforming Public Services By Design written by Sabine Junginger and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-01 with Business & Economics categories.
For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.
Personalised Public Services For People In Vulnerable Situations In Lithuania Towards A More Integrated Approach
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2023-06-23
Personalised Public Services For People In Vulnerable Situations In Lithuania Towards A More Integrated Approach written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-23 with categories.
Despite strong economic performance and significant governance reforms over the past few decades, Lithuania has a higher share of its population at-risk-of poverty than other EU countries, with some people more at risk than others, particularly people with multiple and complex needs in vulnerable situations who tend to rely more on public services.
Personalisation
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Author : Peter Beresford
language : en
Publisher: Policy Press
Release Date : 2014-03-01
Personalisation written by Peter Beresford and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-01 with Social Science categories.
Personalization has become a social policy buzzword in the twenty-first century as many organizations move steadily away from one-size-fits-all models of service. In this provocative book, Peter Beresford is joined by other top academics to challenge the personalization agenda. Although critical of one-size-fits-all approaches, they contend that personalization turns service users into consumers who are shopping in a care market. This does not facilitate better attunement to user needs, they argue, but an increased commodification of care that actually channels large profits toward a decreasing number of providers at the expense of service quality. A timely debate in an era when public programs are deeply embattled, Personalisation is a careful work of critical policy assessment.
Design For Personalisation
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Author : Iryna Kuksa
language : en
Publisher: Taylor & Francis
Release Date : 2017-05-18
Design For Personalisation written by Iryna Kuksa and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-18 with Design categories.
The principle of personalisation appears in a range of current debates among design professionals, healthcare providers and educationalists about the implications of new technologies and approaches to consumer sovereignty for 'mass' provision. The potential of new technologies implies systems of provision that offer bespoke support to their users, tailoring services and experiences to suit individual needs. The assumption that individual choice automatically increases wellbeing has underlain the re-design of public services. Ubiquitous personalisation in screen-based environments gives individuals the sense that their personality is reflected back at them. Advances in Artificial Intelligence mean our personal intelligent agents have begun to acquire personality. Given its prevalence, it is appropriate to identify the scope of this phenomenon that is altering our relationship to the 'non-human' world. This book presents taxonomy of personalisation, and its potential consequences for the design profession as well as its ethical and political dimensions through a collection of essays from a range of academic perspectives. The thought-provoking introduction, conclusion and nine chapters present a well-balanced mixture of in-depth literature review and practical examples to deepen our understanding of the consequences of personalisation for our professional and personal lives. Collectively, this book points towards the implications of personalisation for design-led social innovation. This will be valuable reading for professionals in the design industry and health provision, as well as students of product design, fashion and sociology.
Issues Of Online Personalisation In Commercial And Public Service Delivery
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Author : Miriam Lips
language : en
Publisher:
Release Date : 2005-07-01
Issues Of Online Personalisation In Commercial And Public Service Delivery written by Miriam Lips and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-07-01 with Electronic commerce categories.
Co Production Of Public Services And Outcomes
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Author : Elke Loeffler
language : en
Publisher: Springer Nature
Release Date : 2020-10-03
Co Production Of Public Services And Outcomes written by Elke Loeffler and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-03 with Political Science categories.
This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.
The Co Production Of Public Services
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Author : Denita Cepiku
language : en
Publisher: Springer Nature
Release Date : 2020-11-30
The Co Production Of Public Services written by Denita Cepiku and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-30 with Business & Economics categories.
"This book provides an excellent guide to the current literature on co-production, with especially valuable attention to its management and evaluation. By highlighting the lessons from co-production in the private sector, the authors give very useful and timely new insights into how co-production can contribute to public services and help to improve public value.”— Tony Bovaird, Professor of Public Management and Policy (Emeritus), University of Birmingham, UK Coproduction covers the practice in which state actors (for example, government agents) and lay actors (for example, members of the public) work together in any phase of the public service cycle. In the past two decades, the literature of coproduction has grown swiftly, but in a fragmented manner. Thus, this book systematizes the literature on coproduction into a comprehensive framework that tackles activation, management and evaluation, illustrated through empirical examples. It adopts a multi-disciplinary approach, analyzing literature streams such as public administration and policy, public management, business management, and marketing, among others. /div It will be invaluable reading for academics working on coproduction, public management, and business management.