Practical Handbook Of Customer Service Operations
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Practical Handbook Of Customer Service Operations
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Author : Warren Blanding
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Practical Handbook Of Customer Service Operations written by Warren Blanding and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm presented Herb and Keith with our special "Patron Saint" Award; it doesn't say nearly enough for what they have meant to me personally and, through me, to the field of customer service management where I disseminate ideas and guidance as an editor and teacher. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U. S. and Canada. Through this activity I met many wonderful people who in many cases taught me more than I taught them.
A Practical Guide To Airline Customer Service
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Author : Colin C. Law
language : en
Publisher: BrownWalker Press
Release Date : 2018-04-16
A Practical Guide To Airline Customer Service written by Colin C. Law and has been published by BrownWalker Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-16 with Transportation categories.
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Practical Handbook Of Distribution Customer Service
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Author : Warren Blanding
language : en
Publisher:
Release Date : 1985
Practical Handbook Of Distribution Customer Service written by Warren Blanding and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985 with Business & Economics categories.
The Quality Management Sourcebook
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Author : Christine Avery
language : en
Publisher: Routledge
Release Date : 2002-09-11
The Quality Management Sourcebook written by Christine Avery and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-09-11 with Business & Economics categories.
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Manuel Pratique Sur Le Fonctionnement De La Convention Notification
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Author : Conférence de La Haye de droit international privé
language : en
Publisher:
Release Date :
Manuel Pratique Sur Le Fonctionnement De La Convention Notification written by Conférence de La Haye de droit international privé and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Practical Handbook Of Warehousing
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Author : Kenneth B. Ackerman
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Practical Handbook Of Warehousing written by Kenneth B. Ackerman and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Technology & Engineering categories.
This is a fourth edition of a work first published in 1983. It contains the same number of chapters as the third edition, published in 1990. However, it has a substantial amount of new material. Major changes in warehousing in the last seven years have caused appropriate changes in the content of this text. Nearly three decades have passed since our first published writing about warehousing. The goal of our early writing was to develop a better understanding between the third-party warehouse operator and the user of these services. Today the emphasis has changed to a work that provides the tools that every warehouse manager needs. This book intends to be a comprehensive handbook consisting of everything we know that would help the manager of warehouses. Much of the information is based upon materials previously used in Warehousing Forum, our monthly subscription newsletter. While the work is designed primarily as a handbook for manag ers, it also serves as a guide for students. It is based upon my experience, both as a warehousing manager and executive, and later as a management advisor. The work is designed as a management reference for anyone involved in operating, using, constructing, or trading in industrial warehouses.
Facilities Management
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Author : Keith Alexander
language : en
Publisher: Routledge
Release Date : 2013-04-15
Facilities Management written by Keith Alexander and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-15 with Architecture categories.
This text provides an overview of the interdisciplinary nature of facilities management. It discusses the framework within which facilites managers should operate and the key requirements of their task.
Handling Customer Complaints
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Author : Lemuel Dowdy
language : en
Publisher:
Release Date : 1980
Handling Customer Complaints written by Lemuel Dowdy and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1980 with Consumer complaints categories.
Lean And Mean A Practical Guide To Transforming Your Business
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Author : Pasquale De Marco
language : en
Publisher: Pasquale De Marco
Release Date : 2025-05-01
Lean And Mean A Practical Guide To Transforming Your Business written by Pasquale De Marco and has been published by Pasquale De Marco this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-01 with Business & Economics categories.
**Lean and Mean: A Practical Guide to Transforming Your Business** is the definitive guide to implementing Lean in any organization. Written by Pasquale De Marco, a renowned business expert and management consultant, this book provides a step-by-step roadmap to achieving breakthrough results. Lean is a proven management system that has helped businesses around the world improve their efficiency, effectiveness, and profitability. But implementing Lean can be a challenge, especially for businesses that are new to the concept. **Lean and Mean: A Practical Guide to Transforming Your Business** makes it easy to get started with Lean. Pasquale De Marco provides clear and concise instructions for mapping your value stream, implementing Lean tools and techniques, and sustaining Lean over the long term. He also includes real-world examples and case studies to illustrate how Lean can be used to improve businesses of all sizes. Whether you are a CEO, manager, or front-line employee, **Lean and Mean: A Practical Guide to Transforming Your Business** will help you to: * Understand the core principles of Lean * Map your value stream * Implement Lean tools and techniques * Sustain Lean over the long term * Achieve breakthrough results If you are serious about improving your business, then **Lean and Mean: A Practical Guide to Transforming Your Business** is the book for you. This comprehensive guide will provide you with everything you need to know to get started with Lean and achieve the same breakthrough results that other businesses have achieved. **Don't wait any longer to start improving your business. Order your copy of Lean and Mean: A Practical Guide to Transforming Your Business today and start your journey to a more efficient, effective, and profitable business.** If you like this book, write a review on google books!
Global Purchasing Reaching For The World
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Author : Victor Pooler
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-11-11
Global Purchasing Reaching For The World written by Victor Pooler and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-11 with Social Science categories.
In his book, Global Purchasing: Reaching/or the World, Victor Pooler has stripped the supposed maze of complexity and misunderstanding from international com merce. This book provides extensive background materials for both the purchas ing/materials practitioner and the academic who wishes to use it as a text. The author's extensive international experience lends credibility. Of special interest are the global supplier sourcing strategies. The basics of good offshore buying are universal and of great importance to America. There is a need to analyze and investigate global supplier capabilities. On-the-job buyers need global techniques they can apply. Import prices are destined to rise, and it will take better buying strategies to deal with the multi-bil lions of dollars of purchases made outside the United States. This book brings together in great detail the full spectrum of benefits available to the global buyer. He or she has an opportunity to view the global economy and understand its financial implications. It contains a working knowledge of import regulations, customs tariffs,_ currency translation issues, hedging, cultural aware ness applied to negotiations, and logistics-all covered in detail. During the 1990s, the world of the global buyer will become a reality. Long neglected is the American buyer's study of other cultures and the techniques of dealing with suppliers outside our national boundaries. This book goes a long way in filling that knowledge void.