Practical Zendesk Administration 2nd Edition

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Practical Zendesk Administration

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Author : Stafford Vaughan
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2014-05-15

Practical Zendesk Administration written by Stafford Vaughan and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-15 with Computers categories.

Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company. Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles and permissions for users, agents, and administrators Create tickets from email, voice, chat, feedback tabs, and social media Capture and classify help requests through standard and custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service support

Practical Zendesk Administration

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Author : Stafford Vaughan
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2014

Practical Zendesk Administration written by Stafford Vaughan and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Customer relations categories.

Annotation Implementing the Zendesk customer service software as part of your companys operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. Youll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your companys needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, youll be able to determine the best way to put Zendesks vast potential to work for your company. Apply custom branding to your user-facing support portalMitigate risk by implementing various Zendesk security featuresManage profiles and permissions for users, agents, and administratorsCreate tickets from email, voice, chat, feedback tabs, and social mediaCapture and classify help requests through standard and custom fieldsUse techniques to build an efficient agent support processAutomate your business rules in Zendesk to streamline your workflowProvide your customers with self-service support.

Practical Zendesk Administration 2nd Edition

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Author : Stafford Vaughan. Anton de Young
language : en
Publisher:
Release Date : 2014

Practical Zendesk Administration 2nd Edition written by Stafford Vaughan. Anton de Young and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.

Mastering Zendesk

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Author : Cedric F. Jacob
language : en
Publisher: Packt Publishing Ltd
Release Date : 2017-01-13

Mastering Zendesk written by Cedric F. Jacob and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-13 with Computers categories.

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book Deep dive into the functionalities of Zendesk and improve your organization's customer services Learn how to expand the capabilities of Zendesk by integrating and extending it with third-party tools A master level guide that manages tickets, channels, and workflows along with advanced security features Who This Book Is For This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk's advanced customization options. What You Will Learn Customize ticket channels such as Email, Twitter, Facebook, and Web-Widget Add business rules to create a more effective and automated Zendesk environment Use Zendesk apps to add more functionality to the Zendesk setup Extend Zendesk with JIRA and Salesforce Create custom metrics within GoodData in order to set up customized and automated reports Learn how to secure and troubleshoot Zendesk In Detail Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you're a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment. Style and approach This advanced guide provides easy to understand examples to ensure you gain expertise with Zendesk.

Spin Selling

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Author : Neil Rackham
language : en
Publisher: Taylor & Francis
Release Date : 2020-04-28

Spin Selling written by Neil Rackham and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-28 with Business & Economics categories.

True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.

Natural Language Processing In Action

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Author : Hannes Hapke
language : en
Publisher: Simon and Schuster
Release Date : 2019-03-16

Natural Language Processing In Action written by Hannes Hapke and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-16 with Computers categories.

Summary Natural Language Processing in Action is your guide to creating machines that understand human language using the power of Python with its ecosystem of packages dedicated to NLP and AI. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Technology Recent advances in deep learning empower applications to understand text and speech with extreme accuracy. The result? Chatbots that can imitate real people, meaningful resume-to-job matches, superb predictive search, and automatically generated document summaries—all at a low cost. New techniques, along with accessible tools like Keras and TensorFlow, make professional-quality NLP easier than ever before. About the Book Natural Language Processing in Action is your guide to building machines that can read and interpret human language. In it, you'll use readily available Python packages to capture the meaning in text and react accordingly. The book expands traditional NLP approaches to include neural networks, modern deep learning algorithms, and generative techniques as you tackle real-world problems like extracting dates and names, composing text, and answering free-form questions. What's inside Some sentences in this book were written by NLP! Can you guess which ones? Working with Keras, TensorFlow, gensim, and scikit-learn Rule-based and data-based NLP Scalable pipelines About the Reader This book requires a basic understanding of deep learning and intermediate Python skills. About the Author Hobson Lane, Cole Howard, and Hannes Max Hapke are experienced NLP engineers who use these techniques in production. Table of Contents PART 1 - WORDY MACHINES Packets of thought (NLP overview) Build your vocabulary (word tokenization) Math with words (TF-IDF vectors) Finding meaning in word counts (semantic analysis) PART 2 - DEEPER LEARNING (NEURAL NETWORKS) Baby steps with neural networks (perceptrons and backpropagation) Reasoning with word vectors (Word2vec) Getting words in order with convolutional neural networks (CNNs) Loopy (recurrent) neural networks (RNNs) Improving retention with long short-term memory networks Sequence-to-sequence models and attention PART 3 - GETTING REAL (REAL-WORLD NLP CHALLENGES) Information extraction (named entity extraction and question answering) Getting chatty (dialog engines) Scaling up (optimization, parallelization, and batch processing)

Genomics In The Cloud

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Author : Geraldine A. Van der Auwera
language : en
Publisher: O'Reilly Media
Release Date : 2020-04-02

Genomics In The Cloud written by Geraldine A. Van der Auwera and has been published by O'Reilly Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-02 with Science categories.

Data in the genomics field is booming. In just a few years, organizations such as the National Institutes of Health (NIH) will host 50+ petabytesâ??or over 50 million gigabytesâ??of genomic data, and theyâ??re turning to cloud infrastructure to make that data available to the research community. How do you adapt analysis tools and protocols to access and analyze that volume of data in the cloud? With this practical book, researchers will learn how to work with genomics algorithms using open source tools including the Genome Analysis Toolkit (GATK), Docker, WDL, and Terra. Geraldine Van der Auwera, longtime custodian of the GATK user community, and Brian Oâ??Connor of the UC Santa Cruz Genomics Institute, guide you through the process. Youâ??ll learn by working with real data and genomics algorithms from the field. This book covers: Essential genomics and computing technology background Basic cloud computing operations Getting started with GATK, plus three major GATK Best Practices pipelines Automating analysis with scripted workflows using WDL and Cromwell Scaling up workflow execution in the cloud, including parallelization and cost optimization Interactive analysis in the cloud using Jupyter notebooks Secure collaboration and computational reproducibility using Terra

Get On Track How To Build Run And Level Up Your Program Management Office

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Author : Paula Dieli
language : en
Publisher: Page Two Books
Release Date : 2021-03-16

Get On Track How To Build Run And Level Up Your Program Management Office written by Paula Dieli and has been published by Page Two Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-16 with Business & Economics categories.

Don't let your company run off the rails. A company spread across multiple internal organizations, projects, and time zones can be a little like a train without a conductor- moving, but prone to confusion, communication gaps, and at risk of veering off the rails. If your organization is beset by competing deadlines, inexpert strategies, and missed milestones, it's time to invest in your own business conductor: a program management office. In this essential field guide to building, staffing, and running a top-notch PMO, software industry executive and program management specialist Paula Dieli shares essential tools, insights, and real-life case studies from major companies such as Zendesk, Adobe, and Macromedia. Aimed at both business leaders and program managers, you'll learn everything you need to know about setting up a PMO-from creating schedules and managing issues, to running effective meetings, to building relationships and people skills. If you're serious about meeting corporate objectives and creating an environment of continued success and achievement, a PMO isn't just a no-brainer: it's a critical component in ensuring you stay on track and hit your strategic goals-reliably, on time, and with finesse.

We Should Get Together

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Author : Kat Vellos
language : en
Publisher:
Release Date : 2020-01-04

We Should Get Together written by Kat Vellos and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-04 with Family & Relationships categories.

We Should Get Together is the handbook for anyone who's ready for better friendships, now. Have you recently moved to a new city and are struggling to make friends? Do you find yourself constantly making plans with friends that fall through? Are you more likely to see your friends' social media posts than their faces? You aren't alone. Millions of adults struggle with an uncomfortable and persistent ache: platonic longing, which is the unfulfilled wish for authentic, resilient, close friendships. But it doesn't have to be this way. Making and maintaining friendships during adulthood can be hard--or, with a bit of intention and creativity, joyful. Author Kat Vellos, experience designer and founder of Better Than Small Talk, tackles the four most common challenges of adult friendship: constant relocation, full schedules, the demands of partnership and family, and our culture's declining capacity for compassion and intimacy in the age of social media. Combining expert research and personal stories pulled from conversations with hundreds of adults, We Should Get Together is the modern handbook for making and maintaining stronger friendships. With this book you will learn to: Make and maintain friendships when you (or your friends) keep moving Have deeper and more meaningful conversations Triumph over awkwardness in social situations Become less dependent on your phone Identify and prioritize quality connections Find time for friendship despite your busy calendar Create closer, more durable friendships Full of relatable stories, practical tips, 60 charming illustrations, 55 suggested activities, a book club discussion guide, and 300+ conversation starters, We Should Get Together is the perfect book for anyone who wants to have dedicated, life-enriching friends, and who wants to be that kind of friend, too.

Build Better Products

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Author : Laura Klein
language : en
Publisher: Rosenfeld Media
Release Date : 2016-11-01

Build Better Products written by Laura Klein and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-01 with Technology & Engineering categories.

It’s easier than ever to build a new product. But developing a great product that people actually want to buy and use is another story. Build Better Products is a hands-on, step-by-step guide that helps teams incorporate strategy, empathy, design, and analytics into their development process. You’ll learn to develop products and features that improve your business’s bottom line while dramatically improving customer experience.