Providing Customer Oriented Services In Academic Libraries
DOWNLOAD
Download Providing Customer Oriented Services In Academic Libraries PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Providing Customer Oriented Services In Academic Libraries book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Providing Customer Oriented Services In Academic Libraries
DOWNLOAD
Author : Chris Pinder
language : en
Publisher: Library Association Publishing (UK)
Release Date : 1996
Providing Customer Oriented Services In Academic Libraries written by Chris Pinder and has been published by Library Association Publishing (UK) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Language Arts & Disciplines categories.
Customer Service In Academic Libraries
DOWNLOAD
Author : Stephen Mossop
language : en
Publisher: Elsevier
Release Date : 2015-10-06
Customer Service In Academic Libraries written by Stephen Mossop and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-06 with Language Arts & Disciplines categories.
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer. For customers, the library's Front Line team is the 'human face' of the library. How well they do their job can have a massive impact on the quality of the learning experience for many students, and can directly impact upon their success. The importance of their role, and the quality of the services they offer, should not be underestimated – but in an increasingly digital world, and with potentially several thousand individuals visiting every day (whether in person or online), each with their own agendas and requirements, how can the library's Front Line team deliver the personal service that each of these individuals need? Customer Service in Academic Libraries contributes to what academic libraries, as a community, do really well - the sharing of best practice. It brings together, in one place, examples of how Front Line teams from libraries across a wide geographical area - Hong Kong, Australia, Turkey and the United Kingdom – work to 'get it right for their customers'. Between them, they cover a range of institutions including research-intensive, mixed HE/FE, private establishments and shared campuses. All have their own tales to tell, their own emphases, their own ways of doing things – and all bring their own examples of best practice, which it is hoped readers will find useful in their own context. - Discusses 'customer service' in a library setting - Translates 'management theory' into useful practice information - Examines building relationships, meeting customer needs, and marketing and communication - Provides examples of practical experience grounded in recent, transferable experience
Creating The Customer Driven Academic Library
DOWNLOAD
Author : Jeannette Woodward
language : en
Publisher: American Library Association
Release Date : 2009
Creating The Customer Driven Academic Library written by Jeannette Woodward and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Language Arts & Disciplines categories.
In this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer's point of view in focus at all times to help you to integrate technology to meet today's student and faculty needs.
Gower Handbook Of Library And Information Management
DOWNLOAD
Author : Ray Prytherch
language : en
Publisher: Routledge
Release Date : 2017-03-02
Gower Handbook Of Library And Information Management written by Ray Prytherch and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Language Arts & Disciplines categories.
This Gower Handbook is an authoritative guide to both the traditional and newer aspects of library and information management. Edited by Ray Prytherch, it brings together the insight of a range of respected contributors, who offer advice on the management, storage, retrieval, analysis, marketing and delivery of information. The book begins with Part I analyzing the context and trends of the information world. In Part II, Strategy and Planning, the information environment is explored in more detail, with Chapters 3 and 4 presenting the main issues and principles of financial planning and strategic planning. Part III, The Service Infrastructure, looks at customer care, the role of performance measurement and research in service improvement, and the influence of copyright law in the delivery of information products to customers. Part IV, Managing Resources, includes five chapters on strategic management, information auditing, human resource management, preservation and disaster management. The last part of the Handbook, Part V, Access and Delivery, focuses on the potential of electronic systems with chapters on subject gateways and Z39.50, electronic publishing, intranets and new models of access and delivery. Each part of the Handbook begins with an introduction by the editor and the book concludes with a directory of organizations, including useful URLs, and a glossary. Flexibility and adaptability are crucial for information professionals if they are to maintain their skills at the right level to provide the services needed by both information-rich and information-poor. In this one book librarians from all backgrounds, information managers and officers, document and records managers, and network and Web specialists will find answers to a wide range of questions that confront them in their working day. The Handbook will become a standard reference on best practice for professionals and students. It will be of interest to information analysts, knowledge managers, and others, including publishers, involved in information maintenance and provision.
Creating The Customer Driven Library
DOWNLOAD
Author : Jeannette Woodward
language : en
Publisher: American Library Association
Release Date : 2005
Creating The Customer Driven Library written by Jeannette Woodward and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Crafts & Hobbies categories.
Building libraries on the bookstore model.
The Academic Library And Its Users
DOWNLOAD
Author : Peter Jordan
language : en
Publisher: Routledge
Release Date : 2017-03-02
The Academic Library And Its Users written by Peter Jordan and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Language Arts & Disciplines categories.
The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.
Digital Reference Services In Academic Libraries
DOWNLOAD
Author : Wan Ab Kadir Wan Dollah
language : en
Publisher: The University of Malaya Press
Release Date : 2012
Digital Reference Services In Academic Libraries written by Wan Ab Kadir Wan Dollah and has been published by The University of Malaya Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Computers categories.
Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.
One Person Puppetry Streamlined Simplified
DOWNLOAD
Author : Yvonne Amar Frey
language : en
Publisher: American Library Association
Release Date : 2005
One Person Puppetry Streamlined Simplified written by Yvonne Amar Frey and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Crafts & Hobbies categories.
Most guides to puppetry assume elaborate set-ups. With library staffing and budgets stretched thin and other curricular commitments for teachers, few have the time or resources to develop full-blown puppet performances. Frey provides a puppet alternative to enrich story times, book talks and other library events for children of all ages.
Customer Service In Libraries
DOWNLOAD
Author : Charles Harmon
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2013-02-13
Customer Service In Libraries written by Charles Harmon and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02-13 with Language Arts & Disciplines categories.
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Strategic Management Of Information Services
DOWNLOAD
Author : Shiela Corrall
language : en
Publisher: Routledge
Release Date : 2003-09-02
Strategic Management Of Information Services written by Shiela Corrall and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-02 with Language Arts & Disciplines categories.
An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.