Questioning Technique Pocketbook
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Questioning Technique Pocketbook
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Author : Gorden Pope
language : en
Publisher: Management Pocketbooks
Release Date : 2014-08-25
Questioning Technique Pocketbook written by Gorden Pope and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-25 with Self-Help categories.
Teachers' questions play a critical role, not just for the thinking they provoke, but in the modelling of questioning skills and the development of curiosity. Research shows that when teachers think more about questioning - deepening their understanding, extending their range of strategies and planning their questions - responses from pupils improve, and engagement and learning increase. This Pocketbook separates out the three elements of questioning: framing them; delivering them; and responding to the answers. It offers both simple tweaks and fundamental shifts to turn instinctive practice into a highly effective teaching and learning tool. Author and 'question master' Gorden Pope finds a happy balance between theory and evidence-based practice, ending with a short checklist for monitoring and improving your own questioning. "This is a really great little book - engaging, practical, useful and forward-looking. I will be recommending it to the teachers at my school." Jan Shapiro, Deputy Headteacher, Prendergast Ladywell Fields College. "The perfect mix of theory and strategy. After only a few pages I found myself reflecting on my own practice and trying out new ideas. It's become my 'go to' book for engaging passive learners." Jenna Barnes, AST. Head of the Globe Faculty, Conisborough College. "A brilliant resource which will help you to reflect and then enrich your teaching." J Matthews, Headteacher, William Martin Junior School.
Telephone Skills Pocketbook
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Author : Mary Richards
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Telephone Skills Pocketbook written by Mary Richards and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Trainers Pocketbook
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Author : John Townsend
language : en
Publisher: Pocketbooks
Release Date : 2018-06-07
Trainers Pocketbook written by John Townsend and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-07 with Business & Economics categories.
A pocketful of tips and techniques for trainers, teachers, instructors and group leaders
Engagement Pocketbook
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Author : Douglas Miller
language : en
Publisher: Pocketbooks
Release Date : 2016-05-12
Engagement Pocketbook written by Douglas Miller and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-12 with Business & Economics categories.
Fully engaged and motivated people perform better, enjoy greater job satisfaction, are more loyal and bring the manager and team leader the outcomes they have targeted. Doug Miller, author of the Engagement Pocketbook, has distilled decades of theory on the topic of engagement to produce the SPARC model designed to help managers on a day-to-day basis get the best out of their people. HR professionals, coaches, mentors and trainers will also find the model insightful. SPARC comprises five elements: Self-determination (degree of individual autonomy)Purpose (role clarity)Authenticity (scope for self-expression)Reward (spiritual, emotional & financial gain)Challenge (need for learning & development) For each element five management interventions are described, bringing the model to life and underscoring the pocketbook’s practical approach.
Listening Skills Pocketbook
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Author : Mike Pezet
language : en
Publisher: Pocketbooks
Release Date : 2017-09-11
Listening Skills Pocketbook written by Mike Pezet and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-11 with Business & Economics categories.
tips tools and techniques to help recognise common mistakes and become a purposeful listner
Mediation Pocketbook
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Author : Richard Boardman
language : en
Publisher: Management Pocketbooks
Release Date : 2014-01-01
Mediation Pocketbook written by Richard Boardman and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-01 with Self-Help categories.
Early intervention in a dispute, before the disagreement escalates, is often the most effective form of mediation. Consequently, the line manager or supervisor responsible for those individuals at loggerheads is frequently the best person to spot a growing problem and then to intervene. The Mediation Pocketbook will help such managers to understand what creates and sustains conflict and describes a step-by-step approach for dealing with it. The book sets out the skills that are required and what tools and techniques are available and how they can be deployed to achieve positive outcomes. The ideas and methods featured will also be helpful to HR specialists and those people with training in the subject, for when a problem demands formal mediation procedures. Individuals facing conflict and the need to persuade others to see their point of view will also benefit from the practical advice. Conflict in the workplace causes dissatisfaction and demotivation which in turn leads to greater absenteeism and affects performance. Resolving disputes constructively, rather than simply persuading people to 'agree to differ', will impact positively throughout the organisation.
Creative Teaching Pocketbook
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Author : Roy Watson-Davis
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Creative Teaching Pocketbook written by Roy Watson-Davis and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Education categories.
All teachers look to deliver inspiring, innovative and imaginative lessons. What better way to engage students and help them learn more effectively? Roy Watson-Davis draws on a deep well of creativity and on his experience as an AST and mentor to share numerous suggestions for original, inventive approaches to lessons. Use his ideas as starting points for your own brain waves, or import and adapt them for your own classroom. As well as creative starters, 'kernels' and closers, sections of the book are devoted to questioning technique, active learning, technology, revision and teamwork. Roy aims to stimulate and support creative practice by challenging you to move out of your comfort zones: try pegging maths equations across your room washing-line-style, or adopting 'the fruit bowl approach', or how about delivering a lesson in costume? Take the plunge, recharge your batteries and watch your students' enthusiasm increase.
Effective Classroom Communication Pocketbook
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Author : Richard Churches
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Effective Classroom Communication Pocketbook written by Richard Churches and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Education categories.
Research consistently shows that teacher effectiveness is about engagement, interaction, questioning, positive atmosphere, high expectations and suitable challenge. At the heart of all these areas is the ability to communicate effectively. How you do that minute by minute and second by second is fundamental to what children learn and remember and to how they behave. Richard Churches draws from a range of disciplines, such as psychology, NLP and neuroscience, to provide a practical compendium of communication expertise based on what highly effective teachers do. You'll find out how to use influential language patterns to support learning and positive behaviour; the secrets of body language and non-verbal communication; how to communicate to create the right emotional climate; effective questioning techniques; etc. Small changes to your current practice could lead to huge benefits in the classroom.
Sales Excellence Pocketbook
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Author : Patrick Forsyth
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Sales Excellence Pocketbook written by Patrick Forsyth and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
Key techniques to help maximise the effectiveness of your next sales meeting. The Sales Excellence Pocketbook explains how to make the right initial impression, how to discover customer needs, how to present the best possible case and, crucially, how to close successfully. Also gives tips and techniques on how to prepare for the sales meeting and how to follow-up effectively. The Journal of International Selling and Sales Management said of the book: 'A very practical guide to adapting the sales approach to specific customer needs. This Pocketbook could be regularly used with advantage by anyone engaged in selling'.
The Routledge Handbook Of Philosophy Of Humility
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Author : Mark Alfano
language : en
Publisher: Routledge
Release Date : 2020-06-15
The Routledge Handbook Of Philosophy Of Humility written by Mark Alfano and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-15 with Philosophy categories.
Humility is a vital aspect of political discussion, social media and self-help, whilst recent empirical research has linked humility to improved well-being, open-mindedness and increased accuracy in assessing persuasive messages. It is also a topic central to research and discussion in philosophy, applied ethics and religious studies. The Routledge Handbook of Philosophy of Humility is the first collection to present a comprehensive overview of the philosophy of humility, whilst also covering important interdisciplinary topics. Comprising 41 chapters by an international team of contributors, the Handbook is divided into seven parts: • Theories of humility • The ethics of humility • The politics of humility • Humility in religious thought • The epistemology of humility • The psychology of humility • Humility: applications to the social world. Essential reading for students and researchers in ethics, epistemology, political philosophy and philosophy of mind and psychology, this Handbook will also be extremely useful for those in related disciplines such as psychology, religious studies and law.