Recruiting And Retaining Call Center Employees In Action Case Study Series
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Recruiting And Retaining Call Center Employees In Action Case Study Series
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Author : Natalie Petouhoff
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
Recruiting And Retaining Call Center Employees In Action Case Study Series written by Natalie Petouhoff and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is key to creating a great business. With the arrival of measurement and return-on-investment calculations for these key business activities comes the realization from business professionals that performance management does make a difference in profits, sales, and customer satisfaction. With a company's need to recruit and keep the best talent, performance management is its best strategy for remaining competitive in the global marketplace in which employees have more choices than ever before. Performance management is used to improve both personal and organizational skills. Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby contribute to the bottom line, made all the more profitable by creating stronger and more stable companies that can offer higher wages and excellent benefit packages. Combining theory with practical advice on training, recruiting, and evaluating programs, this book provides the trainer with practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead of the competition. ASTD is proud to present the 22nd book in the IN ACTION series: 11 cases that provide numerous examples of performance management programs in diverse applications. One basic premise remains constant in all of the applications: People matter most, and, when they adopt a relationship-based leadership style, the workplace becomes successful. Performance management involves all willing participants creating a learning environment together.
Retaining Your Best Employees In Action Case Study Series
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Author : Patricia Pulliam Phillips
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
Retaining Your Best Employees In Action Case Study Series written by Patricia Pulliam Phillips and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover.
Recruiting And Retaining Call Center Employees In Action Case Study Series
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Author : Natalie Petouhoff
language : en
Publisher: In Action
Release Date : 2001
Recruiting And Retaining Call Center Employees In Action Case Study Series written by Natalie Petouhoff and has been published by In Action this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.
Report Concerning Significant Actions Of The Office Of Personnel Management
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Author :
language : en
Publisher:
Release Date :
Report Concerning Significant Actions Of The Office Of Personnel Management written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on with Civil service categories.
Customer Relationship Management
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Author : Jon Anton
language : en
Publisher:
Release Date : 2002
Customer Relationship Management written by Jon Anton and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
This work recommends initiatives for improving customer service and managing change, describing methodologies geared toward building relationships through customer-perceived value instruments, monitoring customer relationship indices, and changing the corporate culture and the way people work. Anton is director of benchmark research at Purdue University's Center for Customer-Driven Quality. Petouhoff works in the private sector. Annotation copyrighted by Book News, Inc., Portland, OR.
Hiring Source Book
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Author : Catherine D. Fyock
language : en
Publisher: HR Source Book
Release Date : 2004
Hiring Source Book written by Catherine D. Fyock and has been published by HR Source Book this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
CD-ROM contains: files to help you use the sample forms described in the book.
Data Analysis For Business Economics And Policy
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Author : Gábor Békés
language : en
Publisher: Cambridge University Press
Release Date : 2021-05-06
Data Analysis For Business Economics And Policy written by Gábor Békés and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-06 with Business & Economics categories.
A comprehensive textbook on data analysis for business, applied economics and public policy that uses case studies with real-world data.
Resources In Education
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Author :
language : en
Publisher:
Release Date : 2001-10
Resources In Education written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-10 with Education categories.
Hipaa Privacy Source Book
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Author : William S. Hubbartt
language : en
Publisher:
Release Date : 2004
Hipaa Privacy Source Book written by William S. Hubbartt and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Preparing business managers and human resources professionals for the myriad questions surrounding the new Health Insurance Portability and Accountability (HIPAA) Privacy Rule, this guide has more than 80 tools that help employers understand and comply with the new statutes. Sample policies, procedures, and forms will aid in quickly developing a privacy program, and training materials will aid in educating employees as to its requirements. Checklists and training materials include requirements for group health plans, an authorization checklist, and a training leader’s guide. A section-by-section summary of the Privacy Rule provides an accessible, summarized reference. A CD-ROM with forms, policies, checklists, and training materials in both PDF and rich text formats is included.
Human Resources Report
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Author :
language : en
Publisher:
Release Date : 2006
Human Resources Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Industrial relations categories.