Retaining Your Best Employees In Action Case Study Series
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Retaining Your Best Employees In Action Case Study Series
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Author : Patricia Pulliam Phillips
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
Retaining Your Best Employees In Action Case Study Series written by Patricia Pulliam Phillips and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover.
Retaining Your Best Employees In Action Case Study Series
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Author : Patricia Pulliam Phillips
language : en
Publisher: In Action
Release Date : 2002
Retaining Your Best Employees In Action Case Study Series written by Patricia Pulliam Phillips and has been published by In Action this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Keeping and retaining your best, high-performing employees is tough. But here's a resource that helps you take the best retention strategies from other organizations and apply them to your own situation. Explore what others are doing about managing retention, and learn about retention's impact on the individual employee who has chosen to leave or has been forced to leave an organization. This book includes 10 case studies on important topics, such as using recognition to manage retention, reinvigorating a mature company and using an internal degree program to reduce turnover.
Recruiting And Retaining Call Center Employees In Action Case Study Series
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Author : Natalie Petouhoff
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
Recruiting And Retaining Call Center Employees In Action Case Study Series written by Natalie Petouhoff and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is key to creating a great business. With the arrival of measurement and return-on-investment calculations for these key business activities comes the realization from business professionals that performance management does make a difference in profits, sales, and customer satisfaction. With a company's need to recruit and keep the best talent, performance management is its best strategy for remaining competitive in the global marketplace in which employees have more choices than ever before. Performance management is used to improve both personal and organizational skills. Recruiting and Retaining Call Center Employees illustrates the various ways employees can reach their potential and thereby contribute to the bottom line, made all the more profitable by creating stronger and more stable companies that can offer higher wages and excellent benefit packages. Combining theory with practical advice on training, recruiting, and evaluating programs, this book provides the trainer with practical models and guides. Plus, cases on process and technology provide a full range of solutions in creating a call center that is well ahead of the competition. ASTD is proud to present the 22nd book in the IN ACTION series: 11 cases that provide numerous examples of performance management programs in diverse applications. One basic premise remains constant in all of the applications: People matter most, and, when they adopt a relationship-based leadership style, the workplace becomes successful. Performance management involves all willing participants creating a learning environment together.
Managing Employee Retention
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Author : Jack J. Phillips
language : en
Publisher: Routledge
Release Date : 2004-02-18
Managing Employee Retention written by Jack J. Phillips and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-02-18 with Business & Economics categories.
During the past decade, employee turnover has become a very serious problem for organizations. Managing retention and keeping the turnover rate below target and industry norms is one of the most challenging issues facing business. All indications point toward the issue compounding in the future and, even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders. There are a variety of reasons for this, for example, the true cost of employee turnover is often underestimated. The causes of turnover are not adequately identified, and solutions are often not matched with the causes, so they fail. Preventive measures are either not in place or do not target the issues properly, and therefore have little or no effect, and a method for measuring progress and identifying a monetary value (ROI) on retention does not exist in most organizations. 'Managing Employee Retention' is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs. The book presents a logical process of managing retention, from identifying turnover costs and causes, designing solutions that match the causes of turnover, developing tools for tracking turnover and placing alerts when action is needed, and measuring the ROI of retention programs.
Bottom Line Call Center Management
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Author : David L. Butler
language : en
Publisher: Routledge
Release Date : 2007-06-01
Bottom Line Call Center Management written by David L. Butler and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-01 with Business & Economics categories.
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.
Implementing Training Scorecards In Action Case Study Series
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Author : Lynn Schmidt
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
Implementing Training Scorecards In Action Case Study Series written by Lynn Schmidt and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
Employ a structure for establishing, tracking, compiling, and communicating training results. How do you know that your HR or training department has accomplished its objectives? A training scorecard enables you to evaluate your programs subjectively and standardize the tracking process. Implementing Training Scorecards features eight powerful case studies that illustrate how to use and implement training scorecards.
Implementing On The Job Learning In Action Case Study Series
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Author : Jack J. Phillips
language : en
Publisher: Association for Talent Development
Release Date : 2023-05-26
Implementing On The Job Learning In Action Case Study Series written by Jack J. Phillips and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Business & Economics categories.
Do You Want to Make Better Use of Your Organizational Resources and Create More Relevant, More Effective Training? The emergence of the knowledge economy has brought new challenges to most organizations. To succeed, organizations have to respond quickly to this continuum of change. Off-the-job training requires a sizeable investment in organizational resources with sometimes questionable outcomes. This book, Implementing On-the-Job Learning, will illustrate how other companies have used and implemented a particular approach to facilitating employee learning in organizations—structured on-the-job learning. Structured on-the-job learning programs have the potential to make better use of your organization’s resources and create training that is more relevant and effective. This casebook should interest anyone involved in human resource development, especially those who make decisions regarding the design and delivery of training programs. The primary audience is practitioners who want to implement on-the-job training programs but have been frustrated in their attempts to find solid, real-life examples. Instructors, students in university and seminar settings, and researchers will also find this book to be a useful reference. Another audience is organization managers who want to make sure that trainers are adequately informed about potential training options. No matter how you plan to use this book, you will find it a valuable tool as you decide how to best meet the training, development, and performance goals of your organization. ASTD is proud to present the 27th book in the IN ACTION Series offering 13 case studies from a variety of organizations. The case study authors are diligently pursuing accountability in their areas of expertise. Through their writing, they share experiences at the forefront of applying leading-edge principles of on-the-job learning.
A Bouquet Of Business Case Studies
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Author : Prof J.A.Kulkarni Associate Professor ASM Group Of Institutes PuneDr. Sandeep Pachpande Chairman ASM Group of Institutes
language : en
Publisher: BecomeShakespeare.com
Release Date : 2020-12-15
A Bouquet Of Business Case Studies written by Prof J.A.Kulkarni Associate Professor ASM Group Of Institutes PuneDr. Sandeep Pachpande Chairman ASM Group of Institutes and has been published by BecomeShakespeare.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-15 with Business & Economics categories.
Business Case Studies and Their Relevance to Management Education Many B-schools outside India have adopted the case study methodology for teaching almost in all branches of management studies. This trend has been seen in India also, many premier B schools have implemented case study–based methodology as an important pedagogical tool in management education. However there is a severe shortage in Indian case studies through which the B-schools can provide an industry insight to its students. Objectives of use of case study methodology The main objectives of using case-based teaching as a major pedagogical tool in B- schools are as follows: 1. To facilitate students’ concept development capabilities through exposure to real-life problems in Industries 2. To enable students to correlate theoretical topics with the techniques used in analysing complex issues in business situations 3. To develop skills using which students can develop application matrix for the theoretical topics for real-life problem analysis and resolution techniques The present environment The academic environment across the world to is facing a major disruption on account the global pandemic COVID 19 compelling switching over to online/blended versions of teaching and learning process. The main drivers will be use of tools such as case methodology and simulation exercises for ensuring experiential learning ASMs Initiative Realizing this requirement ASM Group with nearly 250 business Case Studies developed by its faculty takes pleasure in offering these cases by publishing in case volumes The case studies in this book are appropriate for the courses in management studies ASM group of Institutes is certain that this book ‘A Bouquet of Business Case Studies’ published by Become Shakespeare.com will receive excellent response from the faculty , students and industry executives in India and abroad.
Hiring Source Book
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Author : Catherine D. Fyock
language : en
Publisher: HR Source Book
Release Date : 2004
Hiring Source Book written by Catherine D. Fyock and has been published by HR Source Book this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
CD-ROM contains: files to help you use the sample forms described in the book.
Hipaa Privacy Source Book
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Author : William S. Hubbartt
language : en
Publisher:
Release Date : 2004
Hipaa Privacy Source Book written by William S. Hubbartt and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Preparing business managers and human resources professionals for the myriad questions surrounding the new Health Insurance Portability and Accountability (HIPAA) Privacy Rule, this guide has more than 80 tools that help employers understand and comply with the new statutes. Sample policies, procedures, and forms will aid in quickly developing a privacy program, and training materials will aid in educating employees as to its requirements. Checklists and training materials include requirements for group health plans, an authorization checklist, and a training leader’s guide. A section-by-section summary of the Privacy Rule provides an accessible, summarized reference. A CD-ROM with forms, policies, checklists, and training materials in both PDF and rich text formats is included.