Reducing Errors In The Benefits System
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Reducing Errors In The Benefits System
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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2011-03-10
Reducing Errors In The Benefits System written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-03-10 with Business & Economics categories.
There are around 30 different types of benefits and pensions, and £148 billion was paid out to 20 million people in 2009-10. The Department for Work and Pensions estimates that £2.2 billion of overpayments and £1.3 billion of underpayments were made in 2009-10 as a result of administrative errors by its staff and mistakes by customers. Efforts to tackle error have had little success and levels of error have remained constant since 2007. A joint HM Revenue and Customs and Department for Work and Pensions fraud and error strategy announced in October 2010, along with additional funding of £425 million over four years, is an opportunity to inject a new impetus. Importantly, the Department has not addressed underpayments, despite the hardship that benefit underpayments can create for people in need. Interventions to reduce error must be targeted where they are most likely to get the greatest return. Progress on reducing error requires a better understanding of where and why errors arise, and a greater focus on preventing errors occurring in the first place. The Department is not making use of all available sources of information to identify the reasons why staff make mistakes, where guidance and training efforts should be directed, and to identify which customers are most likely to make mistakes on their benefit claims. Wider welfare reforms have the potential to reduce errors in the long term by simplifying benefits administration, but waiting for the implementation of the Universal Credit is not an option.
Reducing Losses In The Benefits System Caused By Customers Mistakes
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2011-01-21
Reducing Losses In The Benefits System Caused By Customers Mistakes written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-21 with Social Science categories.
The Department for Work and Pensions does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Mistakes made by claimants in the information they provide to the Department, termed customer error, are difficult to detect, correct and prevent. The scale of overpayments and underpayments demonstrate a clear imperative for improvement. Mistakes made by customers are difficult for the Department to tackle because they often arise from a change in customers' circumstances, which customers may not realise they have to tell the Department about. Overpayments due to customer error, which are estimated at £1.1 billion in 2009-10, represent a substantial loss to the taxpayer. And underpayments, which were approximately £800 million in 2009-10, can cause hardship for the families affected. The establishment by the Department of the Fraud and Error Council shows a commitment to tackling fraud and error, but there is little evidence that sufficient attention has been paid to reducing losses due to customer mistakes. The Department launched a five year strategy for tackling error in January 2007 but there has been no discernible decrease between 2006-07 and 2009-10 in underpayments and overpayments due to customer error as a percentage of total benefits expenditure. The Department and its agencies do not yet have enough information to target initiatives effectively. Nor is there enough consistently measured data on the costs and benefits of interventions.
Hc 1082 Fraud And Error In The Benefits System
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Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
language : en
Publisher: The Stationery Office
Release Date : 2014-05-15
Hc 1082 Fraud And Error In The Benefits System written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-15 with Social Science categories.
It remains uncertain how the Department for Work and Pensions (DWP) will manage the housing costs element of Universal Credit without increased risks of fraud and error. The Government has stated that an IT system (the Integrated Risk and Intelligence Service (IRIS)) will allow it to cross-check data and provide similar safeguards against fraudulent claims under Universal Credit as are currently operated by local authorities within the Housing Benefit system. However, the National Audit Office found that IRIS was 'missing' from the UC Pathfinders, and it remains unclear how or when DWP will achieve automated access to the range of property data currently available to local authorities. The official estimated benefit fraud rate is 0.7% of total benefits expenditure. The general public's misperception is that it is some 34 times higher. To reduce the risk of confusion or conflation in media reporting, DWP should publish statistics relating to the estimated level of benefit fraud on a separate day from those related to error in the benefits system. Fraud and error rates have plateaued from 2005/06 to 2012/13 and DWP must employ innovative approaches which are aligned with the known risk factors associated with each benefit to achieve reductions. Biometric identity systems could have an important role to play in identity verification processes across government. The Single Fraud Investigation Service (SFIS), which will investigate all social security benefit fraud across DWP, HMRC and local authorities, should be implemented in line with the roll out of Universal Credit.
Minimising The Cost Of Administrative Errors In The Benefits System
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2010-11-25
Minimising The Cost Of Administrative Errors In The Benefits System written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-25 with Social Science categories.
In 2009-10 the Department for Work and Pensions overpaid its customers by an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge faced by the Department should not be underestimated. The benefits system is large, encompassing over 27 different benefits and a total caseload of around 20 million people. In addition, the Department has had to respond to the recent recession in which Jobseekers Allowance caseload almost doubled between 2008 and 2009. The recent announcement of the introduction of Universal Credit is an opportunity to simplify many of the regulations, but such changes will take a long time to implement. In the meantime, the onus remains on the Department to keep the costs of mistakes to a minimum. The Department has demonstrated a clear commitment to reducing administrative error, but there is scope for improvement in the quality of information used to assess where the Department should focus its efforts. Although DWP has initiated an exercise to understand fully the causes of error, this will not be complete until the spring of 2011. There is also scope for further work in collecting and analysing the full costs and benefits of the Department's interventions in order to assess cost effectiveness. The Government announced a new strategy in October 2010 with a greater emphasis on preventing errors from arising and this is now an opportunity for lessons to be learned.
Hew Efforts To Reduce Errors In Welfare Programs Afdc And Ssi
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Author : United States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight
language : en
Publisher:
Release Date : 1976
Hew Efforts To Reduce Errors In Welfare Programs Afdc And Ssi written by United States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1976 with Aid to families with dependent children programs categories.
Benefits Simplification
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Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
language : en
Publisher: The Stationery Office
Release Date : 2007-07-26
Benefits Simplification written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-26 with Political Science categories.
Benefits Simplification : Seventh report of session 2006-07, Vol. 2: Oral and written Evidence
Food And Nutrition
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Author :
language : en
Publisher:
Release Date : 1984
Food And Nutrition written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Food categories.
21st Century Welfare
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Author : Great Britain: Department for Work and Pensions
language : en
Publisher: The Stationery Office
Release Date : 2010-07-30
21st Century Welfare written by Great Britain: Department for Work and Pensions and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-30 with Social Science categories.
The benefits system as it stands often provides incentives to stay on benefits rather than take on a job. This paper identifies the key failings of the benefits system and outlines the objectives the Government believes the system should attempt to achieve. The framework being considered looks at the system of state support for the less well off as a whole and is designed to produce positive behavioural effects. The intention is to maximise work incentives while continuing to protect those most in need. This aim is to achieve this through new rules on how much of their earnings people can keep without losing benefit and by withdrawing benefits as earnings rise at a single, reasonable rate. The models being put forward for consultation include: i) a universal credit whereby elements of the current income-related and tax credit systems are combined, bringing out-of-work and in-work support together in a single system and supplement household earnings through credit payments; ii) a single unified taper would retain a set of benefits with a reformed delivery system whereby withdrawal would be through a taper applied to overall benefit eligibility as income increased; and ii) a single working age benefit which would give all working age claimants the same level of replacement income regardless of whether they were jobseekers, lone parents, sick or disabled. The Government is also looking at how to use smart automation to deliver support without the wasteful bureaucratic delays to payment that make the move into work more stressful than necessary
You Can T Eat Electricity
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Author : Tim Gore
language : en
Publisher: Oxfam
Release Date :
You Can T Eat Electricity written by Tim Gore and has been published by Oxfam this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Measuring Functional Capacity And Work Requirements
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Author : National Research Council
language : en
Publisher: National Academies Press
Release Date : 1999-01-14
Measuring Functional Capacity And Work Requirements written by National Research Council and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-01-14 with Medical categories.
The Social Security Administration (SSA) is reengineering its disability claims process for providing cash benefits and medical assistance to blind and disabled persons under the Social Security Disability Insurance (SSDI) program and the Supplemental Security Income (SSI) Program (Title II and Title XVI of the Social Security Act). As one element of this effort, SSA has proposed a redesigned disability determination process. The agency has undertaken a multi-year research effort to develop and test the feasibility, validity, reliability, and practicality of the redesigned disability determination process before making any decision about implementing it nationally. SSA requested the National Academy of Sciences to review and provide advice on its research relating to the development of a revised disability decision process, including the approach, survey design, and content of the Disability Evaluation Study (DES). One of the committee's tasks is to examine SSA's research into existing and other developing functional assessment instruments for the redesign efforts and to provide advice for adopting or developing instruments for the redesigned decision process and the DES.