Reference Reborn
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The Reference Interview Today
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Author : Dave Harmeyer
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2014-02-07
The Reference Interview Today written by Dave Harmeyer and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-07 with Language Arts & Disciplines categories.
More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..
Reimagining Reference In The 21st Century
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Author : David A. Tyckoson
language : en
Publisher: Purdue University Press
Release Date : 2015
Reimagining Reference In The 21st Century written by David A. Tyckoson and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Language Arts & Disciplines categories.
Libraries today provide a wider variety of services, collections, and tools than at any time in the past. This book explores how reference librarianship is changing to continue to help users find information they need in this shifting environment.
Reference And Information Services
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Author : Melissa A. Wong
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2020-05-04
Reference And Information Services written by Melissa A. Wong and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-04 with Language Arts & Disciplines categories.
This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, reader's advisory, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type—including dictionaries, encyclopedias, indexes, and abstracts—as well as by broad subject areas including government, statistics and data, health, and legal information. This second section introduces the tools and resources that reference professionals use to provide the services described in the first half of the text.
Managing Reference Today
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Author : Kay Ann Cassell
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2017-01-31
Managing Reference Today written by Kay Ann Cassell and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-31 with Language Arts & Disciplines categories.
Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and microcards to e-resources and e-books plus e-research collections in institutional archives. Although we see many libraries still providing traditional services, others have begun to move away from this model and try to develop and offer services and collections which will better serve their user population. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part. Managing Reference Today: New Models and Practices • highlights newly developed service models that libraries are developing as well as the way they are handling changing reference collections. • describes new ways of providing reference services and new ideas of how to select and manage reference collections. • Identifies the best practices for meeting the needs of current and future library users in academic, special, and public library settings.
Conducting The Reference Interview Third Edition
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Author : Catherine Sheldrick Ross
language : en
Publisher: American Library Association
Release Date : 2019-07-03
Conducting The Reference Interview Third Edition written by Catherine Sheldrick Ross and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-03 with Language Arts & Disciplines categories.
Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
Library Reference Services And Information Literacy Models For Academic Institutions
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Author : Cordell, Rosanne M.
language : en
Publisher: IGI Global
Release Date : 2013-06-30
Library Reference Services And Information Literacy Models For Academic Institutions written by Cordell, Rosanne M. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-30 with Language Arts & Disciplines categories.
As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.
Envisioning The Future Of Reference
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Author : Diane Zabel
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2020-02-25
Envisioning The Future Of Reference written by Diane Zabel and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-25 with Reference categories.
Offering a broad overview of consequential changes in the landscape of reference services, this guide also provides practical guidance on how to meet the new challenges they present. For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed—from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that, regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service.
Library And Information Science
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Author : Michael F. Bemis
language : en
Publisher: American Library Association
Release Date : 2014-03-03
Library And Information Science written by Michael F. Bemis and has been published by American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-03 with Language Arts & Disciplines categories.
This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.
Building A Virtual Library
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Author : Ardis Hanson
language : en
Publisher: IGI Global
Release Date : 2003-01-01
Building A Virtual Library written by Ardis Hanson and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-01 with Computers categories.
The organization, functioning and the role of libraries in university communities continue to change dramatically. This volume addresses the issue by providing insight into the current changes and developments within the area of library science.
Mastering Subject Specialties
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Author : Karen Sobel
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2016-03-28
Mastering Subject Specialties written by Karen Sobel and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-28 with Language Arts & Disciplines categories.
Covering the most common subject specialties and departmental liaison roles found in colleges and universities, this guide is for early- and mid-career librarians looking to move up in their chosen specialty as well as for established academic librarians interested in changing fields or for librarians taking on liaison roles in areas outside their expertise. Becoming a subject specialist is a rewarding career path for academic librarians: it allows you to pursue intellectual passions as well as move up in the organization. In this practical guide, experienced academic and research librarians describe how to succeed in various subject fields, presenting expert perspectives on the coursework, work experience, and core knowledge necessary for librarians interested in joining their specialty areas. For each specialty, an expert identifies useful or necessary coursework, provides insights on work and internship experiences, and pinpoints core knowledge areas necessary for success. The chapters offer valuable advice for early- and mid-career librarians on how to advance their career goals through building relevant skills, professional development, networking, and participating in professional associations. This book is crucial reading for library and information science students—and those who teach and advise them—as well as new librarians preparing for their careers and mid-career-changers.