Release And Deployment An Itsm Narrative
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Release And Deployment An Itsm Narrative
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Author : Daniel McLean
language : en
Publisher: IT Governance Ltd
Release Date : 2015-12-17
Release And Deployment An Itsm Narrative written by Daniel McLean and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-17 with Computers categories.
Deploying releases into production is fraught with difficulty With so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification. In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form. Product overview Chris has got a new job as a release manager – but he's struggling. Parachuted into a large company to fix its release & deployment process after the catastrophic failure of its new app, Asgard, he finds himself battling an array of insular department heads who are all determined that whatever has gone wrong must be another team’s fault. They all want the finger of blame pointed elsewhere, and Chris seems to be the perfect target – so they shout down his questions and suggestions as insubordination. How can he pacify his new colleagues, avoid getting fired and get the job done? Lessons from real projects in a narrative format This latest ITSM narrative from Daniel Mclean explains the common pitfalls of release & deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. Based on the real-life experience of the author and other ITSM practitioners, Release and Deployment: An ITSM Narrative Account exposes the potential pitfalls and explores how to handle the issues that come with such projects, all in the face of shifting organisational structures and changing management objectives. About the author Daniel McLean is an ITSM consultant with over 20 years' experience in IT. He has spent the last ten years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice. Daniel McLean’s other ITSM narrative accounts are also available from IT Governance.
Release And Deployment
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Author : Daniel McLean (ITSM Consultant)
language : en
Publisher:
Release Date : 2015
Release And Deployment written by Daniel McLean (ITSM Consultant) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with Computer software categories.
Based on the real-life experience of the author and other ITSM practitioners, this book explains the common pitfalls of release and deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. --
Release And Deployment
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Author : Daniel McLean (ITSM Consultant)
language : en
Publisher:
Release Date : 2015-12-15
Release And Deployment written by Daniel McLean (ITSM Consultant) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-15 with Computer software categories.
Based on the real-life experience of the author and other ITSM practitioners, this book explains the common pitfalls of release and deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have found beneficial. --
Integrated Measurement Kpis And Metrics For Itsm
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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-22
Integrated Measurement Kpis And Metrics For Itsm written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-22 with Computers categories.
Unlock the power of KPIs and metrics in ITSM. Learn how to measure, analyze, and optimize your IT service management for better performance and results. Key Features Clear explanations of KPIs and their relevance to ITSM Practical advice for overcoming data measurement challenges Techniques for creating actionable insights and performance improvements Book DescriptionThis book is a comprehensive guide to understanding and utilizing Key Performance Indicators (KPIs) and metrics in IT Service Management (ITSM). It starts by breaking down complex concepts into easy-to-understand ideas, ensuring even beginners can grasp the essentials of measuring IT service performance. Early chapters introduce foundational principles, helping readers recognize why KPIs matter and how they contribute to operational success. As the book progresses, it delves into the application of these metrics to optimize ITSM processes, offering strategies to tackle challenges in data collection and analysis. The text emphasizes how to identify meaningful data amidst the noise and use it to drive informed decisions. Each chapter builds on practical insights, guiding professionals through the nuances of ITSM measurement and performance enhancement. By the end, readers will have a clear understanding of how to leverage KPIs to achieve measurable improvements, create data-driven strategies, and foster a culture of continuous improvement in their organizations. With real-world examples and actionable advice, this book equips IT professionals with the tools necessary to measure success and elevate their IT service management practices.What you will learn Define KPIs and metrics essential for ITSM success Identify the most meaningful data for performance measurement Apply KPIs to optimize IT service management processes Overcome challenges in data collection and analysis Interpret data insights to drive continuous ITSM improvement Implement strategies for effective decision-making in ITSM Who this book is for This book is for IT professionals and service managers overseeing ITSM processes. It’s ideal for beginners to experienced professionals, assuming basic ITSM knowledge but no prior experience with KPIs or metrics. Suitable for anyone aiming to improve IT service performance through data-driven decisions, it helps readers gain expertise in measuring, analyzing, and optimizing performance using KPIs and metrics effectively.
Availability And Capacity Management In The Cloud
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Author : Daniel McLean
language : en
Publisher: IT Governance Publishing
Release Date : 2014-03-20
Availability And Capacity Management In The Cloud written by Daniel McLean and has been published by IT Governance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-20 with Computers categories.
In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects.
Narrative Cbt For Psychosis
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Author : John Rhodes
language : en
Publisher: Routledge
Release Date : 2009-01-13
Narrative Cbt For Psychosis written by John Rhodes and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-13 with Language Arts & Disciplines categories.
Designed to meet the complex needs of patients with psychosis, Narrative CBT for Psychosis combines narrative and solution-focused therapy with established techniques from CBT (cognitive behaviour therapy) into one integrated flexible approach. In this book John Rhodes and Simon Jakes bring the practitioner up-to-date, as treatment and practice evolve to draw on other therapeutic approaches, creating an approach which is client centred and non-confrontational. The book contains many tried and tested practical ideas for helping clients, with several chapters including detailed and illuminating case studies. Areas of discussion include: how to work with delusions, voices and visions working with core beliefs an exploration of narratives of past difficulties and traumas recovery and ending therapy Narrative CBT for Psychosis will be essential reading for all mental health professionals who deal with psychosis who wish to learn a new approach.
The Phoenix Project
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Author : Gene Kim
language : en
Publisher: IT Revolution
Release Date : 2018-02-06
The Phoenix Project written by Gene Kim and has been published by IT Revolution this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-02-06 with Business & Economics categories.
***Over a half-million sold! And available now, the Wall Street Journal Bestselling sequel The Unicorn Project*** “Every person involved in a failed IT project should be forced to read this book.”—TIM O'REILLY, Founder & CEO of O'Reilly Media “The Phoenix Project is a must read for business and IT executives who are struggling with the growing complexity of IT.”—JIM WHITEHURST, President and CEO, Red Hat, Inc. Five years after this sleeper hit took on the world of IT and flipped it on it's head, the 5th Anniversary Edition of The Phoenix Project continues to guide IT in the DevOps revolution. In this newly updated and expanded edition of the bestselling The Phoenix Project, co-author Gene Kim includes a new afterword and a deeper delve into the Three Ways as described in The DevOps Handbook. Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with a manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again. “This book is a gripping read that captures brilliantly the dilemmas that face companies which depend on IT, and offers real-world solutions.”—JEZ HUMBLE, Co-author of Continuous Delivery, Lean Enterprise, Accelerate, and The DevOps Handbook
The Devops Handbook
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Author : Gene Kim
language : en
Publisher: IT Revolution
Release Date : 2016-10-06
The Devops Handbook written by Gene Kim and has been published by IT Revolution this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-06 with Business & Economics categories.
Increase profitability, elevate work culture, and exceed productivity goals through DevOps practices. More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater—whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day. Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace.
Effective It Service Management
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Author : Rob Addy
language : en
Publisher: Springer
Release Date : 2007-10-12
Effective It Service Management written by Rob Addy and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-12 with Business & Economics categories.
This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.
Devops A Business Perspective
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Author : Oleg Skrynnik
language : en
Publisher: Van Haren
Release Date : 2018-12-14
Devops A Business Perspective written by Oleg Skrynnik and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-12-14 with Architecture categories.
This book explains the management aspects of DevOps for those who are professionally engaged in information and technology management. It does not show DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level. By this approach, this book not only creates awareness of the new subject area but is also helps building the basics. The reader learns about the origins of DevOps, the inevitability of its emergence, the key prerequisites and their reflection in practices, about the practices themselves and the principles on which they are based. This book is the core literature of the EXIN DevOps Foundation certification. This exam tests the understanding of basic DevOps concepts and how they relate to each other, as well as the value of DevOps for the business. EXIN DevOps Foundation is the first level of the EXIN DevOps certification program. The EXIN DevOps Professional certification tests the knowledge of DevOps practices and how to integrate teams. The EXIN DevOps Master certification is about promoting organizational change and leading the way towards continuous delivery and improvement.