Resolve Customer Complaints
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Serving The American Public
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Author : National Performance Review (U.S.)
language : en
Publisher:
Release Date : 1996
Serving The American Public written by National Performance Review (U.S.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
Resolve Customer Complaints
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Author : Melody R. Green
language : en
Publisher: Software Publications Pty Limited
Release Date : 2003-02-01
Resolve Customer Complaints written by Melody R. Green and has been published by Software Publications Pty Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-02-01 with Business & Economics categories.
Serving The American Public
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Author : Albert Gore
language : en
Publisher: DIANE Publishing
Release Date : 1997-06
Serving The American Public written by Albert Gore and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-06 with categories.
Fed. agencies were directed to survey their customers to see what kind of service people want and whether they are getting it; to give customers choices and easy access; and to develop a way for citizens to complain and get problems fixed. To comply, agencies embarked on this series of benchmarking studies. Contents: summary of best practices (leadership strategies for satisfying customers; info. and analysis; planning; human resources development and mgmt.; customer focus, expectations and satisfaction; complaint process mgmt.; bus. results); reinventing complaint resolution; practices of benchmarking partners.
Managing Consumer Complaints
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Author :
language : en
Publisher:
Release Date : 1992
Managing Consumer Complaints written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Consumer complaints categories.
How To Handle Customer Complaints A Company Guide To Customer Relations And Consumer Rights
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Author : Chris Moore
language : en
Publisher:
Release Date : 1978
How To Handle Customer Complaints A Company Guide To Customer Relations And Consumer Rights written by Chris Moore and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with categories.
Managing Consumer Complaints
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Author : National Association of Consumer Agency Administrators (U.S.)
language : en
Publisher:
Release Date : 1981
Managing Consumer Complaints written by National Association of Consumer Agency Administrators (U.S.) and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1981 with Consumer complaints categories.
Customer Relations
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Author : Consumer Affairs, Ministry Of
language : en
Publisher:
Release Date : 1987
Customer Relations written by Consumer Affairs, Ministry Of and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with categories.
133 Ways To Handle Customer Complaints
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Author : Warren Blanding
language : en
Publisher:
Release Date : 1979
133 Ways To Handle Customer Complaints written by Warren Blanding and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1979 with Customer relations categories.
Real World Customer Service
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Author : Bernice B. Johnston
language : en
Publisher:
Release Date : 1996
Real World Customer Service written by Bernice B. Johnston and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
Explains how to handle customer complaints, discusses customer psychology, and provides sample answers to common customer questions.
A Complaint Is A Gift
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Author : Janelle Barlow
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2008-08-18
A Complaint Is A Gift written by Janelle Barlow and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-18 with Business & Economics categories.
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—in fact, they're your best bargain in market research. Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose: meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints create a moment of truth when a customer who is deciding whether to return can be made even more loyal. Using numerous real-life examples, authors Janelle Barlow and Claus Møller show precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers–even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints online; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.