Restaurant Basics
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Restaurant Service Basics
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Author : Sondra J. Dahmer
language : en
Publisher: John Wiley & Sons
Release Date : 2008-10-06
Restaurant Service Basics written by Sondra J. Dahmer and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-06 with Technology & Engineering categories.
RESTAURANT SERVICE basics The essential guide to great service skills and techniques —now in a second edition No matter how excellent the food, guests will not return to a restaurant with poor service. On the other hand, great service leads to both a pleasurable dining experience and a successful restaurant. Whether as a server or restaurant executive, anyone entering today’s foodservice industry cannot afford to ignore the significance of excellent service. Restaurant Service Basics, Second Edition offers a practical and up-to-date guide to professional table service. Authors Sondra Dahmer and Kurt Kahl provide extensive, step-by-step instructions on everything a truly excellent server must do, from proper attire to order taking methods to dealing with difficult guests. This revised and updated Second Edition features: New coverage of technology use in restaurants, including POS systems Plentiful photos and diagrams that illustrate table settings, service styles, and much more Updated information on upselling from the menu, food allergies, food trends, safety and sanitation guidelines, and alcohol service New teaching and learning features including learning objectives, key terms called out in the text, mini-cases, a resource of menu and service terms, and an expanded glossary End-of-chapter review questions and projects that incorporate real-life situations A comprehensive and concise resource for building a top-notch waitstaff, Restaurant Service Basics, Second Edition is an essential manual for servers-in-training, those who train them, restaurant managers, and hospitality students.
Restaurant Basics Revisited Why Guests Don T Come Back And What You Can Do About It
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Author : Bill Marvin
language : en
Publisher: Hospitality Masters Press
Release Date : 2014-01-10
Restaurant Basics Revisited Why Guests Don T Come Back And What You Can Do About It written by Bill Marvin and has been published by Hospitality Masters Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-10 with Business & Economics categories.
This is the first updated and totally revised edition of the industry classic, Restaurant Basics, the only book on customer service written entirely from the guest's point of view (the only perspective that really counts!) It summarizes over 1000 pet peeves -- little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere. In today's competitive marketplace, unless you consistently have more business than you can handle, you can't afford to let anyone get away! Details, details, details ... "monumentally magnificent trivialities" as famed hotelier James Nassikas calls them, on which the success of your business hinges. Is there a spot on the table cloth? Is it to dark to read the menu? Is there confusion over which guest ordered which dish? Is the butter so hard it tears the bread? Are hot dishes lukewarm by the time they reach the table? Minor inconveniences such as these can ruin a guest's evening -- and your business. Restaurant Basics Revisited is the ultimate handbook for the restaurateur who believes in attending to the seemingly trivial details that can loom large in the minds of dissatisfied diners. It asks you to take a look at your restaurant from your guest's point of view, from the most obvious outward appearances through every step of the dining experience. And while Bill Marvin writes with a very light and witty touch, he can be at least as picky as your most demanding patron. Unlike picky guests, though, Restaurant Basics Revisited offers common sense solutions that will help you avoid disaster and keep your customers coming back again and again. As the author reminds us, satisfied customers tip better and are friendlier ... and the positive word-of-mouth advertising they provide, free of charge, can help guarantee the success of your business. Restaurant Basics Revisited is important reading for owners, managers, trainers and staff members. The material is sensibly organized so that every member of your team can easily identify which are the items most relevant to what they do.
Restaurant Basics
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Author : Bill Marvin
language : en
Publisher: Wiley
Release Date : 1992-01-09
Restaurant Basics written by Bill Marvin and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992-01-09 with Business & Economics categories.
An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.
Restaurant
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Author : Stephen C. Barth
language : en
Publisher: John Wiley & Sons
Release Date : 2001-08-29
Restaurant written by Stephen C. Barth and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-08-29 with Business & Economics categories.
How to avoid legal liability and prevent costly litigation You're notified that your restaurant is being sued: whatshould you do? A guest is choking in your restaurant's diningroom: are you required to assist? If the assistance causes furtherinjury, who is responsible? Your franchiser demands to see dailyreceipt totals: can you say no? Restaurant Law Basics prepares youto make the right decisions in these critical situations andhundreds of others. To avoid costly legal problems in your restaurant, begin withstep one: read Restaurant Law Basics. This completely practical,jargon-free guide gives you the tools you need to protect yourrestaurant from legal exposure of every kind. It preparesrestaurant managers to comply with the law and avoid or limitliability in virtually any situation---from hiring andmanaging employees and dealing with customer complaints to ensuringsafety and security, obeying regulatory requirements, and muchmore. Restaurant Law Basics features: * Manager's Briefs that focus on critical legal aspects ofyour operations * Realistic scenarios that are analyzed to help prepare you tomake the right decisions in challenging situations * Checklists to help you avoid liability before any incidentoccurs * A companion Web site that provides additional resources,training assistance, and more The Restaurant Basics Series provides restaurant owners andmanagers with expert advice and practical guidance on criticalissues in restaurant operation and management. Written by leadingauthorities in each field, these easy-to-use guides offer instantaccess to authoritative information on every aspect of therestaurant business and every type ofrestaurant---independent, chain, or franchise.
Restaurant Financial Basics
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Author : Raymond S. Schmidgall
language : en
Publisher: John Wiley & Sons
Release Date : 2003-03-10
Restaurant Financial Basics written by Raymond S. Schmidgall and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-03-10 with Business & Economics categories.
A complete, practical guide to managing restaurant business finances One of the keys to a successful restaurant business is strong financial management. This book equips readers with the tools needed to manage the finances of foodservice establishments effectively. Written by expert authors with extensive experience in the field, this accessible resource is filled with valuable information that can be applied to day-to-day operations. It offers concise, down-to-earth coverage of basic accounting topics-including pricing, budgeting, cost control, and cash flow-as well as more specialized information, such as how to establish menu prices.
Restaurant Service Basics
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Author : Dahmer
language : en
Publisher: Wiley
Release Date : 2001-10-01
Restaurant Service Basics written by Dahmer and has been published by Wiley this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-10-01 with categories.
Basic Restaurant Theory And Practice
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Author : Michael Anker
language : en
Publisher: Longman Publishing Group
Release Date : 1987
Basic Restaurant Theory And Practice written by Michael Anker and has been published by Longman Publishing Group this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Restaurants categories.
The Basics Of Restaurant Business
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Author : Марина Гордиенко
language : ru
Publisher: Litres
Release Date : 2022-01-29
The Basics Of Restaurant Business written by Марина Гордиенко and has been published by Litres this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-29 with Foreign Language Study categories.
Учебное пособие “The Basics of the Restaurant Business” предназначено для студентов второго курса, обучающихся по направлениям подготовки 19.03.04 «Технология продукции и организация общественного питания: профиль: Технология и организация ресторанного сервиса», 38.03.02 «Менеджмент: профиль: Менеджмент в индустрии питания».Цель пособия – формирование иноязычной коммуникативной компетенции на основе заданного ситуативного профессионально-ориентированного контекста.Пособие состоит из трёх модулей: Module I. Предприятия общественного питания: Catering Establishments; Module II. Типы ресторанов и их концепция: Restaurant Concepts; Module III. Как начать ресторанный бизнес: How to Start a Restaurant Business.Каждый раздел пособия содержит тематические текстовые материалы и разработанный к ним комплекс заданий, нацеленный на развитие языковых, речевых и коммуникативных умений и навыков. Изучение тематического материала завершается выполнением заданий творческого характера в устной или письменной форме.Учебное пособие может использоваться как в аудиторном режиме работы, так и в самостоятельной работе обучающихся.
Starting And Running A Restaurant For Dummies
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Author : Carol Godsmark
language : en
Publisher: John Wiley & Sons
Release Date : 2011-02-14
Starting And Running A Restaurant For Dummies written by Carol Godsmark and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-14 with Business & Economics categories.
Starting & Running a Restaurant For Dummies will offer aspiring restaurateurs advice and guidance on this highly competitive industry – from attracting investors to your cause, to developing a food and beverages menu, to interior design and pricing issues – to help you keep your business venture afloat and enjoyable at the same time. If you already own a restaurant, inside you’ll find unbeatable tips and advice to keep bringing in those customers. Read this book, and help make your dream a reality! Starting & Running a Restaurant For Dummies covers: Basics of the restaurant business Researching the marketplace and deciding what kind of restaurant to run Writing a business plan and finding financing Choosing a location Legalities Composing a menu Setting up and hiring staff Buying and managing supplies Marketing your restaurant Health and safety
Starting And Running A Restaurant
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Author : Jody Pennette
language : en
Publisher: Penguin
Release Date : 2015-09-01
Starting And Running A Restaurant written by Jody Pennette and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-01 with Business & Economics categories.
Around 90% of all new restaurants fail in the first year of operation. Many owners think they have the perfect idea, but they have terrible business plans, location, or other issues. Idiot's Guides: Starting and Running a Restaurant shows budding restauranteurs the basics of honing in on a concept to gathering start-up capital to building a solid business plan. You will also learn how to choose a great restaurant location, select an appealing design, compose a fantastic menu, and hire reliable managers and staff. In this book, you get: • Introduction to basic requirements of starting a restaurant such as time management, recognizing your competition, choosing your restaurant concept, and making it legal. • Information on building a solid business foundation such as a solid business plan, a perfect location, where to find investors, and securing loans. • Suggestions on how to compose the perfect menu, laying out the front and back of house and bar, and choosing the must-have necessities such as security alarms and fire prevention. • Techniques on how to hire and train your staff, purchasing or renting supplies, understanding costs and setting up your financial office, and using social media as a marketing tool. • Secrets for keeping your customers returning, running a safe restaurant, managing employees, and building your PR sales plan. • Pre-opening checklists to ensure everything is ready by opening day. Operational checklists and forms a successful restaurateur will need to manage their restaurant.