Rethinking The Delivery Of Public Services To Citizens
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Rethinking The Delivery Of Public Services To Citizens
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Author : F. Leslie Seidle
language : en
Publisher: IRPP
Release Date : 1995
Rethinking The Delivery Of Public Services To Citizens written by F. Leslie Seidle and has been published by IRPP this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Political Science categories.
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Rethinking Public Service Delivery
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Author : John Alford
language : en
Publisher: Bloomsbury Publishing
Release Date : 2012-06-25
Rethinking Public Service Delivery written by John Alford and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-25 with Political Science categories.
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
The Politics Of Public Management
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Author : David A. Good
language : en
Publisher: University of Toronto Press
Release Date : 2003-01-01
The Politics Of Public Management written by David A. Good and has been published by University of Toronto Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-01 with Political Science categories.
David Good's The Politics of Public Management is a 'textbook case' in public administration; it deals with the events and circumstances surrounding the scandal of the grants and contributions audit at Human Resources Development Canada (HRDC). More specifically, Good argues that the HRDC scandal or crisis was the result of a complex series of factors, which transformed a fixable administrative matter into media headlines alleging that the government had lost one billion dollars. The author further contextualizes this scandal by analyzing the dichotomies and contradictions inherent in public administration and supporting the larger premise that certain trade-offs must be made in the administration of any public organization. Good skillfully weaves together into a coherent and comprehensible whole both theoretical (or conceptual) and practical considerations. He draws on current scholarship throughout his analysis and captures for the reader the nuances and complexities of public administration. The first and only extensive critical examination to date of the events surrounding the scandal at HRDC, this text offers an original and groundbreaking contribution to current scholarship on public administration and management in Canada.
Rethinking Public Strategy
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Author : Sean Lusk
language : en
Publisher: Bloomsbury Publishing
Release Date : 2014-07-23
Rethinking Public Strategy written by Sean Lusk and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-23 with Political Science categories.
Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text includes numerous case studies from around the globe – from South Africa to Singapore, the USA to Germany, and from China to the Czech Republic – that ground the exposition in real experience. Based on state-of-the-art research by two expert practitioners in the field, it offers an essential guide to the art of strategy in the contemporary public sector, and encourages readers to evaluate critically the various approaches to strategy.
Rethinking Service Delivery
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Author :
language : en
Publisher:
Release Date : 2006
Rethinking Service Delivery written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Local government categories.
Oecd E Government Studies Rethinking E Government Services User Centred Approaches
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2009-10-19
Oecd E Government Studies Rethinking E Government Services User Centred Approaches written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-19 with categories.
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
Oecd E Government Studies Rethinking E Government Services User Centred Approaches
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Author : OECD
language : en
Publisher: OECD Publishing
Release Date : 2009-10-02
Oecd E Government Studies Rethinking E Government Services User Centred Approaches written by OECD and has been published by OECD Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10-02 with categories.
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
Productivity In Public And Non Profit Organizations
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Author : Evan M. Berman
language : en
Publisher: SAGE
Release Date : 1998-03-10
Productivity In Public And Non Profit Organizations written by Evan M. Berman and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-03-10 with Business & Economics categories.
Provides a wide range of tools and strategies to promote employee motivation, cost-effective service delivery, effective partnering, harmonious workplace relations and the use of information technology.
Rethinking Public Sector Compensation
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Author : Thom Reilly
language : en
Publisher: Routledge
Release Date : 2014-12-18
Rethinking Public Sector Compensation written by Thom Reilly and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Political Science categories.
Designed as a comprehensive overview of public sector compensation, the book addresses strategies for change, with the author warning that failure of the profession to address this issue will ultimately lead to citizens taking matters in their own hands. The author's issues-oriented approach addresses his core messagethat the escalation of public sector compensation is impacting the ability of government to meet its core responsibility and the failure of government to address this has serious consequences. Not just a critique, it presents context, analysis, and suggestions for reform.
Between State And Market
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Author : Kahanoff Foundation. Non-Profit Sector Research Initiative
language : en
Publisher: McGill-Queen's Press - MQUP
Release Date : 2001
Between State And Market written by Kahanoff Foundation. Non-Profit Sector Research Initiative and has been published by McGill-Queen's Press - MQUP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
Papers originally presented at a conference held in Toronto, Ont., 1999.