Service Automation In The Public Sector
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Service Automation In The Public Sector
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Author : Gustaf Juell-Skielse
language : en
Publisher: Springer Nature
Release Date : 2022-03-14
Service Automation In The Public Sector written by Gustaf Juell-Skielse and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-14 with Business & Economics categories.
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Digital Transformation In European Public Services
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Author : Nicolae Urs
language : en
Publisher: Springer Nature
Release Date : 2025-04-28
Digital Transformation In European Public Services written by Nicolae Urs and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-28 with Political Science categories.
This book examines digital transformation in the public sector. Drawing on case studies from around Europe, it identifies management practices that facilitate or hinder the implementation of digital transformation in various contexts and at different levels of government. Chapters consider how digital technologies are being used to improve public service delivery, how public institutions are employing AI, and the potential benefits for organizations and citizens. They also assess the obstacles to digital transformation, including budget constraints, legislation, and insufficient expertise. Providing nuanced insights from real-world projects that have sought to usher public sector institutions into the digital age, the book highlights what has worked well, what has not worked, and why. In doing so, it offers lessons for future projects and acts as a comprehensive guide offering actionable insights for academics and practitioners. It will appeal to all those interested in public administration, public management, and digital transformation.
Automation Technology Applied To Public Service
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Author : Edwin G. Johnsen
language : en
Publisher:
Release Date : 1976
Automation Technology Applied To Public Service written by Edwin G. Johnsen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1976 with Public administration categories.
Robots Artificial Intelligence And Service Automation In Travel Tourism And Hospitality
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Author : Stanislav Ivanov
language : en
Publisher: Emerald Group Publishing
Release Date : 2019-10-14
Robots Artificial Intelligence And Service Automation In Travel Tourism And Hospitality written by Stanislav Ivanov and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-14 with Business & Economics categories.
Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.
Enhancing Public Sector Accountability And Services Through Digital Innovation
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Author : Santos Ferreira, Augusta da Conceição
language : en
Publisher: IGI Global
Release Date : 2025-05-30
Enhancing Public Sector Accountability And Services Through Digital Innovation written by Santos Ferreira, Augusta da Conceição and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-30 with Political Science categories.
Digital innovation reshapes the way governments operate, offering powerful tools to enhance transparency, efficiency, and citizen engagement in the public sector. By leveraging technologies like data analytics, cloud computing, AI, and blockchain, public institutions can streamline service delivery, reduce inefficiencies, and strengthen accountability. These digital advancements improve access to public services while enabling real-time monitoring, open data initiatives, and participatory governance models that empower citizens and build trust. As governments face increasing pressure, digital innovation presents a transformative opportunity to reimagine public administration for a more inclusive, responsive, and accountable future. Enhancing Public Sector Accountability and Services Through Digital Innovation explores the use of technologies and information systems which promote the modernization of the public sector entities. It examines the assessment of their social, economic, and financial impact, and the improvement of accountability, sustainability, and operational performance. This book covers topics such as citizen engagement, policymaking, and service delivery, and is a useful resource for policymakers, business owners, government officials, academicians, researchers, and data scientists.
Automation Opportunities In The Service Sector
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Author : Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas
language : en
Publisher:
Release Date : 1975
Automation Opportunities In The Service Sector written by Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1975 with Service industries categories.
Service Automation
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Author : Leslie Willcocks
language : en
Publisher:
Release Date : 2016-02
Service Automation written by Leslie Willcocks and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-02 with Automation categories.
The hype and fear, globally, that surrounds service automation, robots and the future of work need to be punctured by in-depth research. This book, by Professors Leslie Willcocks and Mary Lacity, captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. The authors cleverly embed today's empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies. The book has a number of key selling points: The authors are globally recognised for outstanding, world-class research; the book describes types of automation and gives evidence for multiple business benefits; in-depth case studies are included - from clients, providers and advisors of service automation; 25 key lessons are given, on how to deploy service automation in the workplace and there is a focus on the future of work, including robotic process automation, with valuable predictions and critique.
The De Gruyter Handbook Of Automated Futures
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Author : Vaike Fors
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2024-09-23
The De Gruyter Handbook Of Automated Futures written by Vaike Fors and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-09-23 with Social Science categories.
How does automation affect us, our environment, and our imaginations? What actions should we take in response to automation? Beyond grand narratives and technology-driven visions of the future, what more can automation offer? With these questions in mind, The De Gruyter Handbook of Automated Futures provides a framework for thinking about and implementing automation differently. It consolidates automated futures as an inter- and transdisciplinary research field, embedding the imaginaries, interactions, and impacts of automation technology within their social, historical, societal, cultural, and political contexts. Promoting a critical yet constructive and engaging agenda, the handbook invites readers to collaborate with rather than resist automation agendas. It does so by pushing the agenda for social science, humanities and design beyond merely assessing and evaluating existing technologies. Instead, the handbook demonstrates how the humanities and social sciences are essential to the design and governance of sustainable sociotechnical systems. Methodologically, the handbook is underpinned by a pedagogical approach to staging co-learning and co-creation of automated futures with, rather than simply for, people. In this way, the handbook encourages readers to explore new and alternative modes of research, fostering a deeper engagement with the evolving landscape of automation.
Research Handbook On Public Management And Artificial Intelligence
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Author : Yannis Charalabidis
language : en
Publisher: Edward Elgar Publishing
Release Date : 2024-02-12
Research Handbook On Public Management And Artificial Intelligence written by Yannis Charalabidis and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-12 with Political Science categories.
This pioneering Research Handbook on Public Management and Artificial Intelligence provides a comprehensive overview of the potentials, challenges, and governance principles of AI in a public management context. Multidisciplinary in approach, it draws on a variety of jurisdictional perspectives and expertly analyses key topics relating to this socio-technical phenomenon.
Harnessing Ai Blockchain And Cloud Computing For Enhanced E Government Services
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Author : Lytras, Miltiadis Demetrios
language : en
Publisher: IGI Global
Release Date : 2024-12-26
Harnessing Ai Blockchain And Cloud Computing For Enhanced E Government Services written by Lytras, Miltiadis Demetrios and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-26 with Political Science categories.
The integration of artificial intelligence (AI), blockchain, and cloud computing revolutionizes the way governments deliver services to citizens, creating new opportunities for efficient, transparent, and secure e-government solutions. AI can streamline decision-making and automate processes for personalized services, citizen need prediction, and optimized resource allocation. Blockchain technology offers enhanced security and accountability, while cloud computing provides the scalability and flexibility needed to store and process vast amounts of data. By harnessing the power of these technologies, governments can improve service delivery, reduce operational costs, and foster greater citizen engagement, driving the digital transformation of public sector functions and contributing to responsive, inclusive, and efficient governance. Further exploration of these technologies integration in government may provide insights into their role in enhancing public service delivery, citizen engagement, and administrative efficiency. Harnessing AI, Blockchain, and Cloud Computing for Enhanced e-Government Services delves into the transformative potential of modern technologies in reshaping government services. It explores how AI, blockchain, and cloud computing are driving the evolution of e-government, enabling more efficient, transparent, and value-added services across various public sectors. efficiency. This book covers topics such as political science, cybersecurity, and public sectors, and is a useful resource for data scientists, computer engineers, government officials, policymakers, business owners, researchers, and academicians.