Service Automation In The Public Sector
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Service Automation In The Public Sector
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Author : Gustaf Juell-Skielse
language : en
Publisher: Springer Nature
Release Date : 2022-03-14
Service Automation In The Public Sector written by Gustaf Juell-Skielse and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-14 with Business & Economics categories.
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Automation Opportunities In The Service Sector
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Author : Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas
language : en
Publisher:
Release Date : 1975
Automation Opportunities In The Service Sector written by Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1975 with Service industries categories.
Transformation Not Automation
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Author : Daniel Stedman Jones
language : en
Publisher: Demos
Release Date : 2001
Transformation Not Automation written by Daniel Stedman Jones and has been published by Demos this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Great Britain categories.
Service Automation Framework
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Author : Jan-Willem Middelburg
language : en
Publisher: Van Haren
Release Date : 2017-01-01
Service Automation Framework written by Jan-Willem Middelburg and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-01 with Education categories.
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.
Public Automated Systems Service Automation In The Public Service
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Author : Eh Bd Vs
language : en
Publisher:
Release Date : 1966
Public Automated Systems Service Automation In The Public Service written by Eh Bd Vs and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1966 with categories.
Ai And The Future Of The Public Sector
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Author : Tony Boobier
language : en
Publisher: John Wiley & Sons
Release Date : 2022-09-07
Ai And The Future Of The Public Sector written by Tony Boobier and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-07 with Computers categories.
Discover how data, analytics, and AI will transform public services for the better In AI and the Future of the Public Sector: The Creation of Public Sector 4.0, renowned executive and consultant Tony Boobier delivers a comprehensive reference of the most relevant and central issues regarding the adoption and implementation of AI in the public sector. In the book, you’ll find out why data and analytics are the solution to significant and ongoing problems in the public service relating to its ability to effectively provide services in an environment of reduced funding. You’ll also discover the likely impact of future technological developments, like 5G and quantum computing, as well as explore the future of healthcare and the effective digitalization of the healthcare industry. The book also offers: Discussions of policing 4.0 and how data and analytics will transform public safety Explorations of the future of education and how ai can dramatically enhance educational standards while reducing costs Treatments of the internationalization of public services and its impact on agencies and departments everywhere A can’t-miss resource for public sector employees at the managerial and professional levels, AI and the Future of the Public Sector is an insightful and timely blueprint to the effective use of artificial intelligence that belongs in the bookshelves of policy makers, academics, and public servants around the world.
Automation Technology Applied To Public Service
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Author : Edwin G. Johnsen
language : en
Publisher:
Release Date : 1976
Automation Technology Applied To Public Service written by Edwin G. Johnsen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1976 with Public administration categories.
Are We There Yet
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Author : Martin Stewart-Weeks
language : en
Publisher: Public Purpose
Release Date : 2019-07-01
Are We There Yet written by Martin Stewart-Weeks and has been published by Public Purpose this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-01 with Computers categories.
Digital transformation across the public sector has stalled. After over 25 years of considerable time, money, and effort at national, state, and local levels, we’re still not 'there' yet. The reason is that successive waves of investment in digital transformation have focused largely on improving the transactional functions and activities of government. They have failed to embrace a bigger challenge - the need for governing and government to rethink a new 'theory of the business' - which that same revolution has caused and to which it is an inescapable part of the answer. This is a unique, timely, and distinctly Australian look at a global phenomenon by two 'reflective practitioners'. Their personal and practical experience of digital transformation in government and the public sector in Australia suggests it is a story missing half its plot. Packed full of insights from government and digital leaders from around Australia and across the world, this is a much-needed practical guide for public servants and leaders in any jurisdiction. It contains insights and ideas about the way digital technologies, and their associated tools, platforms, and cultures, are changing the business of governing and the design and delivery of public policy and services. "Are We There Yet? lucidly diagnoses how digital technologies, including AI and big data, are transforming the role of the public servant and the project of governance itself. Stewart-Weeks and Cooper describe the important shift from power to problem-solving and explain how to harness digital transformation to make government work better for all of us.” - Beth Noveck, author of Wiki Government, former Deputy Chief Technology Officer in the Obama White House, Professor in Technology, Culture & Society, New York University and Chief Innovation Officer for New Jersey "I've read a lot about the potential impact of digital technology on public services … this is the first book to persuade me that the power of digital, properly conceived, really can transform the nature of democratic governance." - Professor Peter Shergold AC, Chancellor, Western Sydney University, Former Secretary, Department of Prime Minister and Cabinet
Automation Technology Applied To Public Service
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Author : Edwin G. Johnsen
language : en
Publisher:
Release Date : 1976
Automation Technology Applied To Public Service written by Edwin G. Johnsen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1976 with Public administration categories.
Electronic Government
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Author : Ida Lindgren
language : en
Publisher: Springer Nature
Release Date : 2023-08-19
Electronic Government written by Ida Lindgren and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-19 with Computers categories.
This book constitutes the proceedings of the 22nd IFIP WG 8.5 International Conference on Electronic Government, EGOV 2023, which took place in Budapest, Hungary, during September 5–7, 2023.The 28 full papers included in this book were carefully reviewed and selected from a total of 106 submissions. They were organized in topical sections as follows: Digital government; artificial intelligence, algorithms, and automation; open government and open data; smart cities, regions, and societies; innovation and transformation in government.