Service Innovation For Sustainable Business Stimulating Realizing And Capturing The Value From Service Innovation
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Service Innovation For Sustainable Business Stimulating Realizing And Capturing The Value From Service Innovation
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Author : Per Kristensson
language : en
Publisher: World Scientific
Release Date : 2019-02-26
Service Innovation For Sustainable Business Stimulating Realizing And Capturing The Value From Service Innovation written by Per Kristensson and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-26 with Business & Economics categories.
Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture.Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated.Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered.Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going 'from free to fee'. In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.
The Palgrave Handbook Of Service Management
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Author : Bo Edvardsson
language : en
Publisher: Springer Nature
Release Date : 2022-05-24
The Palgrave Handbook Of Service Management written by Bo Edvardsson and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-24 with Business & Economics categories.
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Developing The Intuitive Executive
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Author : Jay Liebowitz
language : en
Publisher: CRC Press
Release Date : 2023-10-19
Developing The Intuitive Executive written by Jay Liebowitz and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-19 with Business & Economics categories.
The leading traits of executives often include creativity and innovation. Research shows that intuition can significantly enhance these traits. Developing intuitive executives and honing intuition, coupled with the ability to apply data and evidence to inform decision making, is the focus of Developing the Intuitive Executive: Using Analytics and Intuition for Success. Some researchers call the complement of applying data analytics to intuition as quantitative intuition, rational intuition, or informed intuition. Certainly, in today's data-driven environment, analytics plays a key role in executive decision-making. However, an executive’s many years of experiential learning are not formally considered as part of the decision-making process. Learning from both failures and successes can help fine-tune intuitive awareness—what this book calls intuition-based decision-making. Research also shows that many executives do not trust the internal data quality in their organizations, and so they rely on their intuition rather than strictly on data. This book presents the work of leading researchers worldwide on intuition in the management and executive domain. Their chapters cover key issues, trends, concepts, techniques, and opportunities for applying intuition as part of the executive decision-making process. Highlights include: Using intuition to manage new opportunities Intuition in medicine Rules based on intuition Balancing logic and intuition in decision-making Smart heuristics to manage complexity Intuition and competitiveness Intuitive investment decision-making across cultures Showing how intuition in executive decision-making should play an important role, this book enables managers to complement their knowledge gained from experience with analytics to improve decision-making and business success.
Design Thinking
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Author : Eujin Pei
language : en
Publisher: CRC Press
Release Date : 2025-09-09
Design Thinking written by Eujin Pei and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-09-09 with Technology & Engineering categories.
This book aims to provide readers with an in-depth understanding of design thinking by documenting the personal insights of professionals and practitioners from a wide range of disciplines. Design Thinking: Theory and Practice refers to a series of cognitive, strategic, and practical steps used during the process of designing, and the context of how people reason when they engage with solving problems. The scope of this book focuses on topics such as problem-solving, systems thinking, innovation, and the role of design in product design and services. This book is unique as it brings together "stories" from both academics’ and practitioners’ perspectives, enabling readers to view design thinking from many different perspectives that can be applied in every-day life situations or for organizations when developing plans and policies. This book would be essential reading for design engineers, industrial designers, and mechanical engineers who have interest in design thinking.
Advances In Manufacturing Iii
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Author : Justyna Trojanowska
language : en
Publisher: Springer Nature
Release Date : 2022-03-25
Advances In Manufacturing Iii written by Justyna Trojanowska and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-25 with Technology & Engineering categories.
This book reports on cutting-edge research and technology aimed at increasing the efficiency of production processes and to foster the implementation of Industry 4.0 solutions in manufacturing. Gathering peer-review contributions to the 7th International Scientific Technical Conference MANUFACTURING 2022, held in Poznan, Poland on May 16-19, 2022, it describes advanced engineering methods to optimize different stages and aspects of the production process, including product design, production scheduling, equipment maintenance and safety. It discusses the applications of augmented/virtual and mixed reality within the manufacturing industry and for education and training purposes, and highlights cutting-edge solutions for green and sustainable production. Offering a timely, practice-oriented reference guide for both researchers and practitioners in manufacturing, this book is also intended to contribute bridging the gap between university and industry, fostering a closer communication and cooperation between them.
Handbook Of Organizational Creativity
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Author : Roni Reiter-Palmon
language : en
Publisher: Elsevier
Release Date : 2023-06-22
Handbook Of Organizational Creativity written by Roni Reiter-Palmon and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-22 with Psychology categories.
Handbook of Organizational Creativity: Individual and Group Level Influences, Second Edition covers creativity from many perspectives in two unique volumes, including artificial Intelligence work, creativity within specific applied domains (e.g., engineering, science, therapy), and coverage of leadership. The book includes individual, team and organizational level factors and includes organizational interventions to facilitate creativity (such as training). Chapters focus on creative abilities and creative problem-solving processes, along with individual differences such as motivation, affect and personality. New chapters include the neuroscience of creativity, creativity and meaning, morality/ethicality and creativity, and creative self-beliefs. Sections on group level phenomena examine team cognition, team social processes, team diversity, social networks, and multi-team systems and creativity. Final coverages includes different types and approaches to leadership, such as transformational leadership, ambidextrous leadership leader-follower relations, and more. - Focuses on the key need to increase creativity and innovation in organizations - Identifies the factors influencing organizational creativity - Includes individual, group and organizational influences - Identifies personality traits and beliefs affecting creativity - Discusses problem-solving processes, idea evaluation, and diverent thinking - Contains new coverage of virtual teams, creative meetings, and multiteam systems - This expanded second edition is divided into two volumes. For further information on Leadership, Interventions, and Macro Level Issues visit https://shop.elsevier.com/books/handbook-of-organizational-creativity/reiter-palmon/978-0-323-91841-1
Service Innovation
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Author : Anders Gustafsson
language : en
Publisher:
Release Date : 2016-04-15
Service Innovation written by Anders Gustafsson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-15 with Customer services categories.
Résumé : The world is being shaped by service. All the world's most advanced economies are dominated by service, with many countries having more than 70 percent of their gross domestic product (GDP) generated by it. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in this book are: (1) How is the service sector growing; (2) what is service innovation; (3) what are the drivers of service innovation; and (4) how can organizations innovate service in a structured way? The book views service as the value creating activity that customers perform in their own context: The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation. Service innovation is a multifaceted concept dependent on the purpose of the innovation. These purposes could be to: differentiate, finance, help, experience, and streamline the process or offering. In turn, these result in: brand innovation, business model innovation, social innovation, experience innovation, process innovation, and behavioral innovation, respectively. In this book, we develop guidelines for what is required from the organizational perspective, how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that is goods-centric to become service or solution provider. Despite the heightened focus on service in many business sectors, most models and theories of innovation are based on a goods perspective, assuming that the norm is a physical good. We believe that the norm is actually experiential and service based. This book addresses this mismatch of theory and practice for the benefit of those who are seeking to understand, teach, and practice service innovation.
Datenbasierte Dienstleistungen Nachhaltig Umsetzen
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Author : Patricia Deflorin
language : de
Publisher: Springer-Verlag
Release Date : 2024-03-29
Datenbasierte Dienstleistungen Nachhaltig Umsetzen written by Patricia Deflorin and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-29 with Business & Economics categories.
Datenbasierte Dienstleistungen wie die vorausschauende Wartung bieten große Chance für produzierende Unternehmen. Eine Vielzahl an Unternehmen haben entsprechende Industrie 4.0 Projekte angestoßen. Die nachhaltige Umsetzung bereitet jedoch größere Schwierigkeiten als erwartet. Im vorliegenden Beitrag wird ein Leitfaden vorgestellt welcher aufzeigt, was für eine nachhaltige Umsetzung für datenbasierte Dienstleistungen zu beachten ist. Dieser Leitfaden umfasst drei übergeordnete Schritte: (1) Entwicklung datenbasierter Dienstleistungen, (2) Konzept für die Umsetzung datenbasierter Dienstleistung aus soziotechnischer Perspektive und (3) Umsetzung. Basierend auf den Erfahrungen eines von der Innosuisse finanzierten Projektes zeigen die Autoren auf, wo die größten Herausforderungen innerhalb der drei übergeordneten Schritte liegen, geben eine kurze Übersicht zur relevanten Literatur und beschreiben die Methoden, welche die Entwicklung und die nachhaltige Umsetzungdatenbasierter Dienstleistungen unterstützen. Dabei stützen sich die Autoren auf die Erkenntnisse der soziotechnischen Systemtheorie und zeigen auf, welche Maßnahmen aus Sicht Mensch, Technik und Organisation notwendig sind.
Global Perspectives On Achieving Success In High And Low Cost Operating Environments
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Author : Roos, Göran
language : en
Publisher: IGI Global
Release Date : 2014-03-31
Global Perspectives On Achieving Success In High And Low Cost Operating Environments written by Roos, Göran and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-31 with Business & Economics categories.
Competing in both high and low-cost operating environments can present a number of unique challenges. In light of global competition and the changing scope of various industries due to technological advancement, these challenges must be addressed in order to ensure business success. Global Perspectives on Achieving Success in High and Low Cost Operating Environments features a collection of research and case studies addressing contemporary issues surrounding operational success in various regions. Business professionals, managers, academics, and upper-level students will find this publication an essential resource for the latest tools and solutions for managing operations in diverse operating environments.
Core Values And Decision Making For Sustainable Business
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Author : Arie Hans Verkuil
language : en
Publisher: Springer Nature
Release Date : 2025-01-02
Core Values And Decision Making For Sustainable Business written by Arie Hans Verkuil and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-02 with Business & Economics categories.
This open access volume discusses the core values and decision-making for sustainable business in general, and includes research findings and country cases on addressing challenges. It emphasizes the importance of adapting products or services to local needs, considering cultural differences and sustainability. Some of the chapters address questions related to improving sustainability in micro, small and medium-sized enterprises (MSMEs), and cover circular economy and responsible consumption. Others look at the normative framework conditions for business development; sustainability in supply chains; the involvement of stakeholders and their influence on market presence; entrepreneurial decision-making for sustainability; and approaches to teaching international and sustainability-oriented entrepreneurship. The volume sheds light on the pivotal role MSMEs play in shaping a sustainable future and is written for researchers, practitioners, and students working on related topics.