Service Logic
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Service Logic
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Author : PROFESSOR PER. SKALEN
language : en
Publisher:
Release Date : 2018-05-21
Service Logic written by PROFESSOR PER. SKALEN and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-21 with categories.
"What is service logic? What does it mean to manage and analyze organizations based on a perspective of service logic? Service logic may be contrasted with a goods logic, which used to maintain a dominant position not only in the private and public sector, but also in research in relation to marketing and organizations. According to a goods logic, value is created internally in organizations, whereas a service logic suggests that value is created by customers when using goods or services. Service logic not only alters the ways in which service innovation occurs, but also the ways in which organizations, customers and other actors collaborate. In this book, key concepts related to service logic are explained, such as value co-creation and resource integration. It also brings up how service innovation is carried out from the perspective of a service logic and how actors co-create value in service ecosystems. Furthermore, the book also presents a large number of examples involving online companies such as Spotify, traditional service firms such as Ikea, industrial companies such as Volvo and public organizations such as the Swedish Tax Authority."
Public Service Logic
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Author : Stephen Osborne
language : en
Publisher: Routledge
Release Date : 2020-10-29
Public Service Logic written by Stephen Osborne and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-29 with Business & Economics categories.
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Fast And Efficient Context Aware Services
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Author : Danny Raz
language : en
Publisher: John Wiley & Sons
Release Date : 2006-05-01
Fast And Efficient Context Aware Services written by Danny Raz and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-05-01 with Technology & Engineering categories.
Fast and Efficient Context-Aware Services gives a thorough explanation of the state-of-the-art in Context-Aware-Services (CAS). The authors describe all major terms and components of CAS, defining context and discussing the requirements of context-aware applications and their use in 3rd generation services. The text covers the service creation problem as well as the network technology alternatives to support these services and discusses active and programmable networks in detail. It gives an insight into the practical approach followed in the CONTEXT project, supplying concrete guidelines for building successful context-aware services. Fast and Efficient Context-Aware Services: * Provides comprehensive and in-depth information on state-of-the-art CAS technology. * Proposes a system architecture for CAS creation and delivery, discussing service management and active network layers. * Describes the service lifecycle functional architecture, covering service authoring, customization, invocation, and assurance. * Explains system design considerations and details, system evaluation criteria, test-bed requirements, and evaluation results. Fast and Efficient Context-Aware Services is an invaluable resource for telecommunications developers, researchers in academia and industry, advanced students in Computer Science and Electrical Engineering, telecoms operators, as well as telecommunication management and operator personnel.
Intelligent Networks
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Author : John R. Anderson
language : en
Publisher: IET
Release Date : 2002-10-30
Intelligent Networks written by John R. Anderson and has been published by IET this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10-30 with Technology & Engineering categories.
This book explains the principles of intelligent telecommunications networks and illustrates them with many practical examples of applications. Although international standards are beginning to emerge, they are far from simple and this text offers insight into the underlying principles.
Service Management
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Author : John R. Bryson
language : en
Publisher: Springer Nature
Release Date : 2020-11-26
Service Management written by John R. Bryson and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-26 with Business & Economics categories.
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
Intelligent Networks
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Author : Olli Martikainen
language : en
Publisher: Springer
Release Date : 2013-03-09
Intelligent Networks written by Olli Martikainen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-09 with Technology & Engineering categories.
Substantial new breakthroughs are happening in telecommunications technology. This volume presents a state-of-the-art review of the current research activities in intelligent network technology. It contains the proceedings of a workshop on intelligent networks organized by the International Federation of Information Processsing and held as part of the Third Summer School on Telecommunications in Lappeenranta, Finland, August 1994.
Service Management And Marketing
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Author : Christian Gronroos
language : en
Publisher: John Wiley & Sons
Release Date : 2016-01-26
Service Management And Marketing written by Christian Gronroos and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-26 with Business & Economics categories.
Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers. With a wide base of examples, Christian Grönroos draws on decades of experience to explain how to manage any organization as a service business and move closer to current and future customers. Service logic and service management are all about customer-focused outside-in management, using current academic research and business practice to make organizations more successful in the service-based economy. The author has created a unique set of YouTube video lectures, one per chapter, to enhance the chapter topics and further bring the concepts to life: https://www.youtube.com/watch?v=Ok5aU-aB3VI&list=PLGI2ZA6GM9FsuxR0RV9VATJjLfPEzQVh-
An Introduction To Service Dominant Logic
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Author : Robert F. Lusch
language : en
Publisher: Cambridge University Press
Release Date : 2014-01-30
An Introduction To Service Dominant Logic written by Robert F. Lusch and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-30 with Business & Economics categories.
The first accessible introduction to the principles and applications of Service-Dominant Logic, written by the world-leading authors of this perspective.
Programmable Networks For Ip Service Deployment
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Author : Alex Galis
language : en
Publisher: Artech House
Release Date : 2004
Programmable Networks For Ip Service Deployment written by Alex Galis and has been published by Artech House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Computers categories.
Today, programmable networks are being viewed as the solution for the fast, flexible and dynamic deployment of new telecommunications network services. At the vanguard of programmable network research is the Future Active IP Networks (FAIN) project. The authors of this book discuss their research in FAIN so you can get on the inside track to tomorrow's technology. Moreover, the book provides you with detailed guidelines for designing managed IP programmable networks.
Sdl 99
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Author : R. Dssouli
language : en
Publisher: Elsevier
Release Date : 1999-06-10
Sdl 99 written by R. Dssouli and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-06-10 with Computers categories.
This book represents the proceedings of the 9th SDL Forum which was held in Montreal, Quebec, Canada, during the week of June 21-25, 1999. The 9th SDL Forum presents papers on the past and future development of the MSC and SDL languages.The volume presents information on experience with the use of these languages in industrial development projects, on tools and techniques for using these languages in the software and hardware development process, and other aspects of these languages.