Service Quality And Customer Satisfaction Of Electricity Distribution Company
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A Critical Study Of Customer Satisfaction Levels With Specific Reference To Maharashtra State Electricity Distribution Company Limited In Pune City
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Author : Ashok ShripadraoKurkoti
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
A Critical Study Of Customer Satisfaction Levels With Specific Reference To Maharashtra State Electricity Distribution Company Limited In Pune City written by Ashok ShripadraoKurkoti and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Service Quality Regulation In Electricity Distribution And Retail
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Author : Elena Fumagalli
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-09-26
Service Quality Regulation In Electricity Distribution And Retail written by Elena Fumagalli and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-09-26 with Business & Economics categories.
Service Quality Regulation in Electricity Distribution and Retail provides a guide for regulatory authorities and postgraduate students alike, accompanying readers through the necessary steps for designing and implementing regulatory policy. It builds a bridge between the theoretical aspects of service quality regulation and country-specific applied mechanisms. The book offers examples as provided by regulatory authorities (including some not often available in the English language), and suggests best practices as elaborated by a number of international regulatory organizations. The book is a comprehensive, clear, well-organized description of applied quality regulation in the electricity sector as it is, today. Advanced readers will also appreciate its survey of the most innovative regulatory mechanisms currently being employed (and tested) in European countries, as well as those that have been proposed in the literature.
Service Quality And Customer Satisfaction Of Electricity Distribution Company
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Author : Shodiya Abideen
language : en
Publisher:
Release Date : 2019
Service Quality And Customer Satisfaction Of Electricity Distribution Company written by Shodiya Abideen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
This study examines the relationship between service quality and customer satisfaction in Ibadan Electricity Distribution Company. To achieve this, IBEDC customers residing in Ogun State were sampled to seek their opinion on their level of satisfaction with IBEDC's services. Survey research was employed which involved the distribution of questionnaires to customers. The questionnaire sought information based on the five SERVQUAL dimension of reliability, empathy, responsiveness, tangibles and assurance which were measured on a 7-point Likert scale. A total of 397 customers were surveyed with 19 SERVQUAL survey items and 3 customer satisfaction survey items. Data collected were analysed with the use of the arithmetic mean, standard deviation and Partial Least Squares Structural Equation Model (PLS-SEM) for testing the five hypotheses theorised in the study. From the study, it was established that the reliability of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's ability to perform the promised service dependably and accurately or delivering on its promises is very poor. The study established that the empathy of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's caring and provision of individualised attention to customers by their staff are very poor. It established that the responsiveness of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's willingness or readiness of staff to provide service is very poor. The study also established that the tangibles of IBEDC do not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC physical facilities (offices), staff appearance, materials associated to the service (transformers, wires etc. and equipment used to provide electricity are very old and obsolete. The finding from the study shows that the assurance of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's staff knowledge and courtesy to convey trust and confidence is very poor.
Proceedings Of The Colloquium On Administrative Science And Technology
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Author : Rugayah Hashim
language : en
Publisher: Springer
Release Date : 2014-10-19
Proceedings Of The Colloquium On Administrative Science And Technology written by Rugayah Hashim and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-19 with Social Science categories.
This book of proceedings collects fifty-one papers presented at the inaugural Colloquium of Administrative Science and Technology (CoAST 2013) event, held at Kuching, Sarawak, Malaysia. It has been reviewed by 750 experts world-wide and covers three main areas – Administrative Science and Technology, Management, and Arts and Humanities. The papers in this volume reflect: • the importance of the social sciences in academia and in the nations’ social-economic growth; • the multi-disciplinary and trans-disciplinary nature of academia that transcends the broad areas of the social sciences; • the increasing trend towards fundamental studies in the social sciences, management, and the arts and the humanities, which have been characterized under the overarching theme of administrative science and technology; • the growing demand for research outcomes affecting the public and private sectors’ service processes. The other overlapping niche areas affecting the civil service scope will ensure more interest in and readability of the findings showcased in this proceedings book; • the popular and contemporary measurement techniques and methodologies employed within the scopes of the social sciences and humanities; • the noticeably changing trends in administrative science and technology, which will greatly impact the governments of the world, allowing the development of a better understanding of governmental processes and their impact on key performance and e-service deliveries. The reporting on technology-based services will improve the public sector’s agility; • a knowledge-sharing agenda for other developing and less developed nations to emulate; • some of the major generic developments that have taken place in these thematic areas of CoAST 2013.
Icbbem 2023
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Author : Liu Lin
language : en
Publisher: European Alliance for Innovation
Release Date : 2023-07-24
Icbbem 2023 written by Liu Lin and has been published by European Alliance for Innovation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-07-24 with Computers categories.
The 2nd International Conference on Bigdata Blockchain and Economy Management (ICBBEM 2023) was successfully held on 19-21 May 2023 in Hangzhou, China. The conference aims to present the latest research results in the areas related to Big Data, Blockchain and Economic Management, and provide an opportunity for experts and scholars from various fields to meet face-to-face, exchange new ideas and practical experiences, establish business or research relationships, and seek future international cooperation. This volume contains a collection of excellent papers from the conference, presented on topics such as computer software and computer applications, blockchain in data management, e-commerce and digital commerce, and linear regression analysis. We hope that these papers will serve as a reference for young scholars in their future research.
2020 5th International Conference On Green Technology And Sustainable Development Gtsd
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Author : IEEE Staff
language : en
Publisher:
Release Date : 2020-11-27
2020 5th International Conference On Green Technology And Sustainable Development Gtsd written by IEEE Staff and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-27 with categories.
GTSD 2020, the fifth in the GTSD series, is co organized by HCMC University of Technology and Education (Vietnam), The University of Danang (Vietnam), Kun Shan University (Taiwan) and National Kaohsiung University of Science and Technology (Taiwan) The conference will be held on 27 28 November 2020 in Da Nang City, Vietnam The aim of the conference is to provide an international scientific research forum in the technologies and applications of green technology and sustainable development in industrial revolution 4 0, with focus on computational intelligence methods and techniques
Simsarc 2018
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Author : Arti Chandani
language : en
Publisher: European Alliance for Innovation
Release Date : 2019-02-09
Simsarc 2018 written by Arti Chandani and has been published by European Alliance for Innovation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-09 with Education categories.
4C’s; Communication, Commerce, Connectivity and Culture are the building blocks of an economy. How well an economy will grow or perform will depend on how strong these four pillars are. Communication leads to sharing of information among individuals. It is important for any business to have the right kind of communication channel. Commerce, provides goods and services for the society and its people. Connectivity provides the right infrastructure and system for those goods and services to reach the market. Lastly, culture helps to retain the indigenous value in those. SIMSARC 2018, organised by Symbiosis Institute of Management Studies, focussed on the aforementioned idea and invited eminent speakers from academia and industry, all over the world, to share their views on the importance of the 4Cs; Communication, Commerce, Connectivity and Culture for businesses and society. The conference had 4 sub-themes viz. Communication, Commerce, Connectivity and Culture which were the plenary sessions for the conference. The highlight of the “communication: Role of AI, Big Data and IoT in Business” track was the papers which were from broad range of Internet of things (IoT), big data, role of technology, Artificial Intelligence among other aspects of communication. The panel speakers gave insight as to how communication is important for business not only for across boundaries but within a country as well. Another session was on “Culture: An indigenous way” where speakers deliberated on the cultures prevailing in different organisations, countries and societies. From a ‘we together’ attitude in some country to a ‘me first’ attitude in the other, cultural similarities and dissimilarities across nations were discussed in this track. The session witnessed some relevant questions from the audience on issues of language barriers and its effect on businesses. Language and cultural barriers are something which are inevitable but one needs to be adoptive and should learn languages to mitigate these barriers. “Connectivity: Backbone for development” was another plenary discussion where increase in connectivity through various social media platforms such as Facebook, Twitter, WhatsApp was discussed and deliberated where the focus was whether human beings are still emotionally connected or not. The critical role of technology was emphasized along with importance of human to human interaction. No matter how much technology comes in play, human connections will never die as this was concluded by speakers as Technolgoy may not be able to take away the emotional connect. Another track, “Commerce: Fuel for economy” where the panellist spoke about growth, price discrimination, financial markets, inequality etc. Investor’s education is one of the most important aspect to take the investors to level where they understand financial market and this will help in investment activity in the market. Sustainability was another concern highlighted by the speakers and they pointed that policies should work towards attaining sustainability in the market and try to bridge the gap between skills and jobs available in the country. Researchers from all over the country, belonging to academic institutes and industry, presented their research ideas on the 4C’s. These research works ranged from digital transformation, IOT, team dynamics and organisation culture to infrastructural issues, e-commerce, banking and corporate governance, the research works presented covered a plethora of policy issues where each one of them is the need of the hour. The deliberations from renowned academicians who came from different parts of the world along with top industrialist, bureaucrats, entrepreneurs, NGOs immensely contributed to the existing bodies of work. They emphasized on the importance of right policies to promote communication, connectivity, facilitating commerce and preserving culture among societies. Overall, the conference witnessed a brainstorming session with scholars and experts and it surely did pave the way for future research.
The Handbook Of Energy Policy
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Author : Farhad Taghizadeh-Hesary
language : en
Publisher: Springer Nature
Release Date : 2023-04-29
The Handbook Of Energy Policy written by Farhad Taghizadeh-Hesary and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-29 with Business & Economics categories.
The Handbook of Energy Policy is a unique and novel reference for addressing the policy implications of energy demand and supply from their economic, political, social, planning, and environmental aspects. The Handbook of Energy Policy provides several studies from the global, regional, national, or local perspectives that are of wider policy significance. Studies provided in this book are of interest to the international organizations, governments, public and private sector entities, local communities, universities, research institutions, and other non-governmental organizations. Topics covered in the Handbook of Energy Policy are including energy security, energy poverty, energy finance, energy pricing, energy and environment, energy and sustainability, energy and growth, energy efficiency, energy trade, technological innovation and energy, energy transition, energy nexus studies, economics, and policy of fossil fuels, economics, and policy of renewable and green energies. The policy recommendations provided in all chapters are supported by a rigorous empirical or theoretical analysis.
Handbook Of Research On Promotional Strategies And Consumer Influence In The Service Sector
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Author : Panwar, Upendra Singh
language : en
Publisher: IGI Global
Release Date : 2016-04-11
Handbook Of Research On Promotional Strategies And Consumer Influence In The Service Sector written by Panwar, Upendra Singh and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-11 with Business & Economics categories.
Economic growth is directly impacted by a multitude of different industries; in recent years, the service industry has emerged as a significant contributor to the global economy. As such, the effective management of this sector has become a widely studied topic. The Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector is an authoritative reference source for the latest research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry. Featuring quality factors, marketing tools, and the effects of consumer behavior, this publication is ideally suited for researchers, professionals, and academicians actively involved in the service industry.
Proceedings Of 2nd International Conference On Artificial Intelligence Advances And Applications
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Author : Garima Mathur
language : en
Publisher: Springer Nature
Release Date : 2022-02-14
Proceedings Of 2nd International Conference On Artificial Intelligence Advances And Applications written by Garima Mathur and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-14 with Technology & Engineering categories.
This book gathers outstanding research papers presented in the 2nd International Conference on Artificial Intelligence: Advances and Application (ICAIAA 2021), held in Poornima College of Engineering, Jaipur, India during 27-28 March 2021. This book covers research works carried out by various students such as bachelor, master and doctoral scholars, faculty and industry persons in the area of artificial intelligence, machine learning, deep learning applications in healthcare, agriculture, business, security, etc. It will also cover research in core concepts of computer networks, intelligent system design and deployment, real time systems, WSN, sensors and sensor nodes, SDN, NFV, etc.