A Critical Study Of Customer Satisfaction Levels With Specific Reference To Maharashtra State Electricity Distribution Company Limited In Pune City
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A Critical Study Of Customer Satisfaction Levels With Specific Reference To Maharashtra State Electricity Distribution Company Limited In Pune City
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Author : Ashok ShripadraoKurkoti
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
A Critical Study Of Customer Satisfaction Levels With Specific Reference To Maharashtra State Electricity Distribution Company Limited In Pune City written by Ashok ShripadraoKurkoti and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Simsarc 2018
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Author : Arti Chandani
language : en
Publisher: European Alliance for Innovation
Release Date : 2019-02-09
Simsarc 2018 written by Arti Chandani and has been published by European Alliance for Innovation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-09 with Education categories.
4C’s; Communication, Commerce, Connectivity and Culture are the building blocks of an economy. How well an economy will grow or perform will depend on how strong these four pillars are. Communication leads to sharing of information among individuals. It is important for any business to have the right kind of communication channel. Commerce, provides goods and services for the society and its people. Connectivity provides the right infrastructure and system for those goods and services to reach the market. Lastly, culture helps to retain the indigenous value in those. SIMSARC 2018, organised by Symbiosis Institute of Management Studies, focussed on the aforementioned idea and invited eminent speakers from academia and industry, all over the world, to share their views on the importance of the 4Cs; Communication, Commerce, Connectivity and Culture for businesses and society. The conference had 4 sub-themes viz. Communication, Commerce, Connectivity and Culture which were the plenary sessions for the conference. The highlight of the “communication: Role of AI, Big Data and IoT in Business” track was the papers which were from broad range of Internet of things (IoT), big data, role of technology, Artificial Intelligence among other aspects of communication. The panel speakers gave insight as to how communication is important for business not only for across boundaries but within a country as well. Another session was on “Culture: An indigenous way” where speakers deliberated on the cultures prevailing in different organisations, countries and societies. From a ‘we together’ attitude in some country to a ‘me first’ attitude in the other, cultural similarities and dissimilarities across nations were discussed in this track. The session witnessed some relevant questions from the audience on issues of language barriers and its effect on businesses. Language and cultural barriers are something which are inevitable but one needs to be adoptive and should learn languages to mitigate these barriers. “Connectivity: Backbone for development” was another plenary discussion where increase in connectivity through various social media platforms such as Facebook, Twitter, WhatsApp was discussed and deliberated where the focus was whether human beings are still emotionally connected or not. The critical role of technology was emphasized along with importance of human to human interaction. No matter how much technology comes in play, human connections will never die as this was concluded by speakers as Technolgoy may not be able to take away the emotional connect. Another track, “Commerce: Fuel for economy” where the panellist spoke about growth, price discrimination, financial markets, inequality etc. Investor’s education is one of the most important aspect to take the investors to level where they understand financial market and this will help in investment activity in the market. Sustainability was another concern highlighted by the speakers and they pointed that policies should work towards attaining sustainability in the market and try to bridge the gap between skills and jobs available in the country. Researchers from all over the country, belonging to academic institutes and industry, presented their research ideas on the 4C’s. These research works ranged from digital transformation, IOT, team dynamics and organisation culture to infrastructural issues, e-commerce, banking and corporate governance, the research works presented covered a plethora of policy issues where each one of them is the need of the hour. The deliberations from renowned academicians who came from different parts of the world along with top industrialist, bureaucrats, entrepreneurs, NGOs immensely contributed to the existing bodies of work. They emphasized on the importance of right policies to promote communication, connectivity, facilitating commerce and preserving culture among societies. Overall, the conference witnessed a brainstorming session with scholars and experts and it surely did pave the way for future research.
Private Participation In The Indian Power Sector
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Author : Mohua Mukherjee
language : en
Publisher: World Bank Publications
Release Date : 2014-10-21
Private Participation In The Indian Power Sector written by Mohua Mukherjee and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-21 with Business & Economics categories.
The passage of India's Electricity Act of 2003 was a signature achievement, moving the sector toward amarket-driven approach that forced potential investors to compete aggressively for generation and transmission contracts. India's 2005 National Electricity Policy recognized electricity as one of the key drivers for rapid economic growth and poverty alleviation in the country. Yet the policy's target--electricity for all and 1,000 kilowatt-hours (kWh) available per capita by 2012--was not met. Despite a 20-year reform process and private-sector participation, the rate of resource augmentation and growth in energy supply has been less than the rate of increase in demand. Numerous challenges need to be addressed before India can overcome severe energy shortages and achieve its desired national policy objectives. Private Participation in the Indian Power Sector: Lessons from Two Decades of Experience examines the home-grown Indian experience with private sector participation in power, identifies emerging risks, and proposes specific actions for government consideration, so that the power sector may fulfill its important role in India's growth story. Much has been achieved, and the Indian power sector can rightfully take its placeamong the bold reformers. Yet a large agenda remains, and a more rigorous focus on implementation, particularly on last-mile reforms in the distribution sector, will be required. Close coordination among variousstakeholders and unrelenting attention to efficient execution through decentralized authority to make technical decisions, together with a robust emphasis on monitoring, evaluation, and transparent sharing of data and performance statistics, will help in achieving this objective.
Water Electricity And The Poor
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Author : Kristin Komives
language : en
Publisher: World Bank Publications
Release Date : 2005
Water Electricity And The Poor written by Kristin Komives and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
This book reviews the prevalence and variants of consumer subsidies found in the developing world and the effectiveness of these subsidies for the poor. It places consumer subsidies in a broader social protection framework and compares them with poverty-focused programmes in other sectors using a common metric. It concludes that the most common subsidy instruments perform poorly in comparison with most other transfer mechanisms. Alternative consumption and connection subsidy mechanisms show more promise, especially when combined with complementary non-price approaches to making utility services accessible and affordable to poor households. The many factors contributing to those outcomes are dissected, identifying those that can be controlled and used to improve performance.
More Power To India
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Author : Sheoli Pargal
language : en
Publisher: World Bank Publications
Release Date : 2014
More Power To India written by Sheoli Pargal and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Behavior disorders in children categories.
Now updated with the latest developments in this field, this guide for parents of easily frustrated, chronically inflexible children lays out a practical approach to helping children at home and school, and shows parents how to handle their child's difficulties competently and with compassion.
Supply Chain Management
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Author : Pengzhong Li
language : en
Publisher: BoD – Books on Demand
Release Date : 2011-04-26
Supply Chain Management written by Pengzhong Li and has been published by BoD – Books on Demand this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-26 with Business & Economics categories.
The purpose of supply chain management is to make production system manage production process, improve customer satisfaction and reduce total work cost. With indubitable significance, supply chain management attracts extensive attention from businesses and academic scholars. Many important research findings and results had been achieved. Research work of supply chain management involves all activities and processes including planning, coordination, operation, control and optimization of the whole supply chain system. This book presents a collection of recent contributions of new methods and innovative ideas from the worldwide researchers. It is aimed at providing a helpful reference of new ideas, original results and practical experiences regarding this highly up-to-date field for researchers, scientists, engineers and students interested in supply chain management.
Service Quality And Customer Satisfaction Of Electricity Distribution Company
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Author : Shodiya Abideen
language : en
Publisher:
Release Date : 2019
Service Quality And Customer Satisfaction Of Electricity Distribution Company written by Shodiya Abideen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
This study examines the relationship between service quality and customer satisfaction in Ibadan Electricity Distribution Company. To achieve this, IBEDC customers residing in Ogun State were sampled to seek their opinion on their level of satisfaction with IBEDC's services. Survey research was employed which involved the distribution of questionnaires to customers. The questionnaire sought information based on the five SERVQUAL dimension of reliability, empathy, responsiveness, tangibles and assurance which were measured on a 7-point Likert scale. A total of 397 customers were surveyed with 19 SERVQUAL survey items and 3 customer satisfaction survey items. Data collected were analysed with the use of the arithmetic mean, standard deviation and Partial Least Squares Structural Equation Model (PLS-SEM) for testing the five hypotheses theorised in the study. From the study, it was established that the reliability of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's ability to perform the promised service dependably and accurately or delivering on its promises is very poor. The study established that the empathy of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's caring and provision of individualised attention to customers by their staff are very poor. It established that the responsiveness of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's willingness or readiness of staff to provide service is very poor. The study also established that the tangibles of IBEDC do not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC physical facilities (offices), staff appearance, materials associated to the service (transformers, wires etc. and equipment used to provide electricity are very old and obsolete. The finding from the study shows that the assurance of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's staff knowledge and courtesy to convey trust and confidence is very poor.
The Measurement Of Customer Satisfaction
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Author : David Willemsen
language : en
Publisher: GRIN Verlag
Release Date : 2011-02
The Measurement Of Customer Satisfaction written by David Willemsen and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02 with Business & Economics categories.
Research Paper (undergraduate) from the year 2010 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 1,0, RWTH Aachen University (Lehrstuhl Wirtschaftswissenschaften f r Ingenieure und Naturwissenschaftler ), language: English, abstract: Only those companies that fully satisfy their customers will be able to maintain a top market position in the long run. Despite the fact that this rule has been known for a very long time, it has drastically gained in importance in the last years. The reasons are multifarious, but three main aspects can be named: the upswing of customer needs, exacerbating competition, and more complex market conditions. Rising customer demands can best be explained by a growing range of products competing against each other. In times of fierce competition, companies must deliver optimal products for the purpose of maintaining their competitiveness and strengthening their market positions. To ensure maximum customer loyalty, it is essential to know the status quo regarding the so called customer satisfaction and how consumer needs developed over time. This thesis presents the current state of research in the field of customer satisfaction measurement. In its macro-structure it can be divided into a theoretical and an empirical part. In the first one, the main measurement and calculation methods are described and discussed with focus on their capability to provide valid and reliable results concerning customer satisfaction. Chapter 2 sets the thematic framework by examining different conceptions of the formation of customer satisfaction. On this basis, a coarse presentation and categorization of prevalent measurement approaches is given. Not all of those approaches are up to today's standard of providing valid and reliable measures. Hence, in Chapter 3, only the promising subset of those approaches is further analyzed. Those methods are critically analyzed and assessed with the help o
Service Quality And Its Effect On Customer Satisfaction Insights From E Commerce Platforms
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Author : M Arul Jothi
language : en
Publisher: GRIN Verlag
Release Date : 2025-04-17
Service Quality And Its Effect On Customer Satisfaction Insights From E Commerce Platforms written by M Arul Jothi and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-17 with Business & Economics categories.
Research Paper (undergraduate) from the year 2024 in the subject Business economics - E-Commerce, grade: A, course: B.Com. Business Studies, language: English, abstract: The present study focuses on service quality and its effect on customer satisfaction, with specific reference to two leading e-commerce platforms, Amazon and Flipkart, in the context of Hyderabad, India. By focusing on Amazon and Flipkart, the study captures insights from two of the most widely used e-commerce platforms in India, known for their extensive product offerings, user-friendly interfaces, and large customer base. The geographical scope of the study is limited to Hyderabad, a metropolitan city with a diverse demographic profile and a high rate of e-commerce adoption, making it an ideal setting for the research. The findings of this study will help understand customer expectations, perceptions, and satisfaction levels in relation to the service quality dimensions. India's e-commerce market is expanding rapidly, fueled by increasing internet penetration, smartphone usage, and a growing preference for convenience in shopping. As competition intensifies among platforms like Amazon, Flipkart, and others, providing superior service quality has become a key factor in retaining customers and enhancing satisfaction. This study is essential to analyze the specific dimensions of service quality that Indian consumers prioritize and to identify how these factors influence customer satisfaction. Understanding the expectations and pain points of Indian e-commerce users can help platforms develop targeted strategies to address issues. Additionally, the study aims to suggest practical measures for improving service quality, enabling e-commerce platforms to meet the evolving needs of customers and foster long-term loyalty. By focusing on the Indian context, this research provides insights that can help e-commerce platforms enhance their competitiveness and customer experience in a rapidly evolving market
Effects Of Customer Satisfaction On The Company S Sales Success
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Author : Andreas Deptolla
language : en
Publisher: GRIN Verlag
Release Date : 2004-01-27
Effects Of Customer Satisfaction On The Company S Sales Success written by Andreas Deptolla and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-27 with Computers categories.
Intermediate Diploma Thesis from the year 2003 in the subject Computer Science - Commercial Information Technology, grade: 1,7 (A-), University of Applied Sciences Bergisch Gladbach (University of Applied Sciences for Economics), language: English, abstract: The following report describes the theoretical context of customer satisfaction, different methods of measuring customer satisfaction and the process and results of XYZ (thereafter called XY) customer satisfaction survey. The results of this analysis support the management in improving cooperation with customers by pointing out strengths, weaknesses and general tendencies of their business relationship.