Service Quality And Its Effect On Customer Satisfaction Insights From E Commerce Platforms
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Service Quality And Its Effect On Customer Satisfaction Insights From E Commerce Platforms
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Author : M Arul Jothi
language : en
Publisher: GRIN Verlag
Release Date : 2025-04-17
Service Quality And Its Effect On Customer Satisfaction Insights From E Commerce Platforms written by M Arul Jothi and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-17 with Business & Economics categories.
Research Paper (undergraduate) from the year 2024 in the subject Business economics - E-Commerce, grade: A, course: B.Com. Business Studies, language: English, abstract: The present study focuses on service quality and its effect on customer satisfaction, with specific reference to two leading e-commerce platforms, Amazon and Flipkart, in the context of Hyderabad, India. By focusing on Amazon and Flipkart, the study captures insights from two of the most widely used e-commerce platforms in India, known for their extensive product offerings, user-friendly interfaces, and large customer base. The geographical scope of the study is limited to Hyderabad, a metropolitan city with a diverse demographic profile and a high rate of e-commerce adoption, making it an ideal setting for the research. The findings of this study will help understand customer expectations, perceptions, and satisfaction levels in relation to the service quality dimensions. India's e-commerce market is expanding rapidly, fueled by increasing internet penetration, smartphone usage, and a growing preference for convenience in shopping. As competition intensifies among platforms like Amazon, Flipkart, and others, providing superior service quality has become a key factor in retaining customers and enhancing satisfaction. This study is essential to analyze the specific dimensions of service quality that Indian consumers prioritize and to identify how these factors influence customer satisfaction. Understanding the expectations and pain points of Indian e-commerce users can help platforms develop targeted strategies to address issues. Additionally, the study aims to suggest practical measures for improving service quality, enabling e-commerce platforms to meet the evolving needs of customers and foster long-term loyalty. By focusing on the Indian context, this research provides insights that can help e-commerce platforms enhance their competitiveness and customer experience in a rapidly evolving market
Brand Loyalty
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Author : Jacob Jacoby
language : en
Publisher: John Wiley & Sons
Release Date : 1978
Brand Loyalty written by Jacob Jacoby and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with Business & Economics categories.
Satisfaction A Behavioral Perspective On The Consumer
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Author : Richard L. Oliver
language : en
Publisher: Routledge
Release Date : 2014-12-18
Satisfaction A Behavioral Perspective On The Consumer written by Richard L. Oliver and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.
Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Managing Service Quality
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Author : Paul Kunst
language : en
Publisher:
Release Date : 1995
Managing Service Quality written by Paul Kunst and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
Routledge Handbook Of Tourism And Hospitality Development In Vietnam
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Author : Tuyen Dai Quang
language : en
Publisher: Taylor & Francis
Release Date : 2025-03-27
Routledge Handbook Of Tourism And Hospitality Development In Vietnam written by Tuyen Dai Quang and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-27 with Business & Economics categories.
Written from a range of disciplinary perspectives including local Vietnamese scientists and practitioners, the book offers valuable insights into the challenges, opportunities, and local realities of the tourism and hospitality industries. Through its six sections covering various topics such as destination development and marketing, sustainable practices, customer experience and satisfaction, community engagement and development, workforce development and education, and technology and innovation, the book provides a deep dive into the dynamics of Vietnam’s tourism and hospitality landscape. It explores emerging trends, transformative experiences, and policy recommendations for sustainable growth. This book bridges a significant gap in the literature on Vietnamese tourism and hospitality, offering insights relevant to anyone interested in the future of these industries in emerging destinations beyond this region. This volume will be an invaluable resource for practitioners, policymakers, scholars, researchers and students of tourism and hospitality.
Proceedings Of Ninth International Congress On Information And Communication Technology
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Author : Xin-She Yang
language : en
Publisher: Springer Nature
Release Date : 2024-08-01
Proceedings Of Ninth International Congress On Information And Communication Technology written by Xin-She Yang and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-01 with Technology & Engineering categories.
This book gathers selected high-quality research papers presented at the Ninth International Congress on Information and Communication Technology, held in London, on February 19–22, 2024. It discusses emerging topics pertaining to information and communication technology (ICT) for managerial applications, e-governance, e-agriculture, e-education and computing technologies, the Internet of Things (IoT), and e-mining. Written by respected experts and researchers working on ICT, the book offers an asset for young researchers involved in advanced studies. The work is presented in ten volumes.
An Empirical Research On Customer Satisfaction Towards Various Services
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Author : Dr. R. Chandrasekaran
language : en
Publisher: Aasan International Publications
Release Date : 2025-05-15
An Empirical Research On Customer Satisfaction Towards Various Services written by Dr. R. Chandrasekaran and has been published by Aasan International Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-15 with Business & Economics categories.
Empirical Research on Customer Satisfaction Towards Various Services is an insightful academic and practical resource that explores customer satisfaction through the lens of empirical investigation. It focuses on how satisfaction levels vary across service industries by collecting and analyzing primary data, using statistical tools and research methodologies. This book is designed for researchers, academicians, practitioners, and students seeking a deep understanding of the dynamics that influence consumer satisfaction in diverse service environments. Customer Satisfaction Towards Various Services is a comprehensive exploration into one of the most crucial aspects of modern business strategy: customer satisfaction. This book examines how customer expectations, experiences, and perceptions shape their satisfaction levels across different service industries, including banking, healthcare, hospitality, telecommunications, education, FMCG and e-commerce. The book delves into the theoretical foundations of customer satisfaction, drawing upon established models such as SERVQUAL, the Expectation-Confirmation Theory, through a combination of literature reviews, case studies, and primary research data, the author(s) present a comparative analysis of how service quality, responsiveness, reliability, empathy, and customer engagement influence satisfaction in each sector.
Methods And Applications Of Quick Commerce Q Commerce
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Author : Ltifi, Moez
language : en
Publisher: IGI Global
Release Date : 2025-06-17
Methods And Applications Of Quick Commerce Q Commerce written by Ltifi, Moez and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-17 with Business & Economics categories.
As e-commerce is rapidly changing, consumer access to everyday good is not made possible with advancements in logistics, real time management, and mobile technology. q-commerce uses urban fulfillment centers and last-minute delivery networks to meet with the growing demands of convenience and speed in the e-commerce world. Through examining these core components, we gain insight into the mechanisms driving q-commerce and its broader implications for consumer behavior, supply chains, and retail innovation. Methods and Applications of Quick Commerce (Q-Commerce) explores this type e-commerce that emphasizes fast deliveries. The book explains the different applications and methods to use to create a more efficient q-commerce market. Covering topics such as commerce, technology, and business methods, this book is an excellent resource for executives, academics, salespeople, marketing professionals, managers, business owners, researchers, practitioners, instructors, college and university libraries, students, consultants, IT specialists, and customer-oriented institutions.
Webqual
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Author : Eleanor Terese Loiacono
language : en
Publisher:
Release Date : 2000
Webqual written by Eleanor Terese Loiacono and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business enterprises categories.
Structural Equation Modeling With Amos
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Author : Barbara M. Byrne
language : en
Publisher: Psychology Press
Release Date : 2001-04-01
Structural Equation Modeling With Amos written by Barbara M. Byrne and has been published by Psychology Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-04-01 with Psychology categories.
A non-mathematical intro to basic concepts underlying SEM with AMOS applications. An ideal companion to the AMOS manual and any stats book incorporating SEM.