An Empirical Research On Customer Satisfaction Towards Various Services
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An Empirical Research On Customer Satisfaction Towards Various Services
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Author : Dr. R. Chandrasekaran
language : en
Publisher: Aasan International Publications
Release Date : 2025-05-15
An Empirical Research On Customer Satisfaction Towards Various Services written by Dr. R. Chandrasekaran and has been published by Aasan International Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-15 with Business & Economics categories.
Empirical Research on Customer Satisfaction Towards Various Services is an insightful academic and practical resource that explores customer satisfaction through the lens of empirical investigation. It focuses on how satisfaction levels vary across service industries by collecting and analyzing primary data, using statistical tools and research methodologies. This book is designed for researchers, academicians, practitioners, and students seeking a deep understanding of the dynamics that influence consumer satisfaction in diverse service environments. Customer Satisfaction Towards Various Services is a comprehensive exploration into one of the most crucial aspects of modern business strategy: customer satisfaction. This book examines how customer expectations, experiences, and perceptions shape their satisfaction levels across different service industries, including banking, healthcare, hospitality, telecommunications, education, FMCG and e-commerce. The book delves into the theoretical foundations of customer satisfaction, drawing upon established models such as SERVQUAL, the Expectation-Confirmation Theory, through a combination of literature reviews, case studies, and primary research data, the author(s) present a comparative analysis of how service quality, responsiveness, reliability, empathy, and customer engagement influence satisfaction in each sector.
New Trends In Banking Management
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Author : Constantin Zopounidis
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
New Trends In Banking Management written by Constantin Zopounidis and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
During the last decades the globalization, the intensified competition and the rapid changes in the socio-economic and technological environment had a major impact on the global economic, financial and business environments. Within this environment, it is clear that banking institutions worldwide face new challenges and increasing risks, as well as increasing business potentials. The recent experience shows that achieving a sustainable development of the banking system is not only of interest to the banking institutions themselves, but it is also directly related to the development of the whole business and economic environment, both at regional and international level. The variety of new banking products that is constantly being developed to accommodate the increased customer needs (firms, organizations, individuals, etc.) provides a clear indication of the changes that the banking industry has undergone during the last two decades. The establishment of new products of innovative processes and instruments for their requires the implementation efficient management. The implementation of such processes and instruments is closely related to a variety of disciplines, advanced quantitative analysis for risk management, information technology, quality management, etc. The implementation ofthese approaches in banking management is in accordance with the finding that empirical procedures are no longer adequate to address the increasing complexity of the banking industry.
Proceedings Of The 2010 Academy Of Marketing Science Ams Annual Conference
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Author : Dawn R. Deeter-Schmelz
language : en
Publisher: Springer
Release Date : 2014-10-23
Proceedings Of The 2010 Academy Of Marketing Science Ams Annual Conference written by Dawn R. Deeter-Schmelz and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-23 with Business & Economics categories.
Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science. This volume includes the full proceedings from the 2010 Academy of Marketing Science (AMS) Annual Conference held in Portland, Oregon.
The Customer Satisfaction Towards Service Quality Of Electrical Equipments
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Author : E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
The Customer Satisfaction Towards Service Quality Of Electrical Equipments written by E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Service Quality Of Health Care Sector A Study Based On Government Hospitals
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Author : Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi
language : en
Publisher: Lulu Publication
Release Date : 2021-04-28
Service Quality Of Health Care Sector A Study Based On Government Hospitals written by Dr.A.Antony Selva Priya & Dr.R.Anantha Laxmi and has been published by Lulu Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-04-28 with Art categories.
Health care has become one of India’s largest sectors both in terms of revenue and employment. Health care comprises of hospitals, medical devices, clinical trials, outsourcing, telemedicine, medical tourism, health, insurance and medical equipment. In 2015, the Indian health care sector became the fifth largest employer, both in terms of direct as well as indirect employment, with total direct employment of 4,713,061 people. India is expected to rank amongst the top three healthcare markets in terms of incremental growth by 2020. The Indian health care sector is growing at a brisk pace due to its strengthening coverage, services and increasing expenditure by public as well asprivate players.
The Sage Encyclopedia Of Quality And The Service Economy
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Author : Su Mi Dahlgaard-Park
language : en
Publisher: SAGE Publications
Release Date : 2015-05-29
The Sage Encyclopedia Of Quality And The Service Economy written by Su Mi Dahlgaard-Park and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-05-29 with Business & Economics categories.
Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
International Symposium On World Ecological Design
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Author : F. Ying
language : en
Publisher: IOS Press
Release Date : 2024-04-23
International Symposium On World Ecological Design written by F. Ying and has been published by IOS Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-23 with Technology & Engineering categories.
With the world facing increasingly serious global climate change and resource scarcity issues, ecology and the environment have received much attention in recent years. As a major factor in human activity, design plays an important part in protecting the environment, as does the role of digital technology in finding solutions to the pressing problems faced in this regard. This book presents the proceedings of ISWED2023, the International Symposium on World Ecological Design, held on 17 December 2023 in Guangzhou, China. Sponsored by the World Eco-Design Conference (a UN Consultative NGO), the conference provides a platform for professionals and researchers from industry and academia to present and discuss recent advances in the field of ecological design. This year, the conference focused on the four topics of digital technology and health, digital technology and transportation, digital technology and energy, and digital technology and the environment. A total of 518 submissions on these topics were received for the conference, of which 125 were accepted for presentation and publication here. Providing a current overview of research and innovation in ecological design around the world, the book will be of interest to all those working in the fields of ecological design and digital-technology integration.
A Study On Customers Attitude And Perception Towards Banking Services
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Author : Dr.C.Suresh
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
A Study On Customers Attitude And Perception Towards Banking Services written by Dr.C.Suresh and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Brand Loyalty In Bangladesh
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Author : Dr. Md. Uzir Hossain Uzir
language : en
Publisher: Partridge Publishing Singapore
Release Date : 2021-05-06
Brand Loyalty In Bangladesh written by Dr. Md. Uzir Hossain Uzir and has been published by Partridge Publishing Singapore this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-06 with Technology & Engineering categories.
A brand is a valuable asset, and loyalty to a particular brand is the source of revenue and profitability of the business. Brand loyalty is significant for the business growth and expansion of companies in the electronics sector. A populated country, Bangladesh has a substantial expenditure on electronic appliances, and the demand for these household items increases over the period; however, customers are not always loyal to a particular brand. Marketing literature shows that customer satisfaction and brand confidence directly affect brand loyalty, and brand trust mediates their relationship. Due to the technological advance of social media, technology has an essential role in the customer's decision to buy household appliances. The existing literature has not focused on this massive demand for electronic appliances, customer satisfaction, loyalty, trust, and social media's significant role in consumer buying behavior. The book shoed the investigation of the effect of customer satisfaction and brand trust of electronic home appliances on brand loyalty and the mediating role of brand trust in customer satisfaction and trust relationship. The study also examined the extent to which customers believe social media information influences them. The study gathered data from 523 Bangladeshi respondents from Dhaka by conducting a survey. The data were analyzed with SPSS and CB-SEM (AMOS) for the hypothesis test. The findings revealed that customer satisfaction and brand trust significantly impact brand loyalty, and social media moderates those significant relationships. The result of the study contributed to the expectancy-disconfirmation theory, trust-commitment theory, brand loyalty theory, and theory of reasoned action by presenting empirically-based insight into customer satisfaction, brand trust, and brand loyalty constructs in electronic home appliances in Bangladesh. In addition, the results provided a practical insight into marketing and brand management. They suggested the practicing managers in developing product quality with customer preference, building trust through maintaining brand image and creating awareness among the customers, and considering the significance of social media and its usage. The research used probabilistic sampling techniques, both rural and urban customers, only a single home appliance, and PLS-SEM statistical tool for analysis. Future researchers could focus and include other variables such as price or advertising; consider loyalty separately, and use both urban and rural customers to have better predictions.
Strategic Issues In Contemporary Managerial Practices
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Author : Dr.M. Subramanian
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
Strategic Issues In Contemporary Managerial Practices written by Dr.M. Subramanian and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.