The Customer Satisfaction Towards Service Quality Of Electrical Equipments
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The Customer Satisfaction Towards Service Quality Of Electrical Equipments
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Author : E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
The Customer Satisfaction Towards Service Quality Of Electrical Equipments written by E. Sankaran, Dr. K S Meenakshi Sundaram, Dr. D Kirubakaran and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Service Quality And Customer Satisfaction Of Electricity Distribution Company
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Author : Shodiya Abideen
language : en
Publisher:
Release Date : 2019
Service Quality And Customer Satisfaction Of Electricity Distribution Company written by Shodiya Abideen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.
This study examines the relationship between service quality and customer satisfaction in Ibadan Electricity Distribution Company. To achieve this, IBEDC customers residing in Ogun State were sampled to seek their opinion on their level of satisfaction with IBEDC's services. Survey research was employed which involved the distribution of questionnaires to customers. The questionnaire sought information based on the five SERVQUAL dimension of reliability, empathy, responsiveness, tangibles and assurance which were measured on a 7-point Likert scale. A total of 397 customers were surveyed with 19 SERVQUAL survey items and 3 customer satisfaction survey items. Data collected were analysed with the use of the arithmetic mean, standard deviation and Partial Least Squares Structural Equation Model (PLS-SEM) for testing the five hypotheses theorised in the study. From the study, it was established that the reliability of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's ability to perform the promised service dependably and accurately or delivering on its promises is very poor. The study established that the empathy of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's caring and provision of individualised attention to customers by their staff are very poor. It established that the responsiveness of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's willingness or readiness of staff to provide service is very poor. The study also established that the tangibles of IBEDC do not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC physical facilities (offices), staff appearance, materials associated to the service (transformers, wires etc. and equipment used to provide electricity are very old and obsolete. The finding from the study shows that the assurance of IBEDC does not have a significant effect on customer satisfaction in Olumo business hub, Abeokuta which implied that IBEDC's staff knowledge and courtesy to convey trust and confidence is very poor.
140 Brief Business Reports For Electrical Equipment
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Author : Mansoor Muallim
language : en
Publisher: M M Infocare
Release Date :
140 Brief Business Reports For Electrical Equipment written by Mansoor Muallim and has been published by M M Infocare this book supported file pdf, txt, epub, kindle and other format this book has been release on with Technology & Engineering categories.
Cable Tray and Raceway Manufacturing 1. Market Overview: The global Cable Tray and Raceway Manufacturing industry has experienced significant growth in recent years due to increasing demand for efficient cable management solutions across various sectors including construction, energy, and telecommunications. The market is driven by advancements in technology, rising industrialization, and the need for organized cable systems in both developed and developing economies. 2. Market Segmentation: The market can be segmented based on product types such as ladder trays, perforated trays, solid bottom trays, and raceways. Additionally, segmentation can be done by material (steel, aluminum, fiberglass, and others) and end-user industries (energy, construction, IT & telecommunications, manufacturing, and others). 3. Regional Analysis: North America: Mature market with a focus on technological advancements. Europe: Growing demand due to infrastructure development initiatives. Asia-Pacific: Rapid industrialization and urbanization driving market growth. Middle East and Africa: Increasing construction activities and energy projects. Latin America: Emerging market with potential for substantial growth. 4. Market Drivers: Infrastructure Development: Growing need for modern infrastructure fuels demand. Technological Advancements: Integration of IoT and automation in cable management systems. Energy Sector Growth: Expansion of renewable energy projects worldwide. Urbanization: Rise in urban centers necessitates advanced cable management solutions. 5. Market Challenges: Intense Competition: Presence of numerous manufacturers intensifies competition. Regulatory Compliance: Adherence to varying international standards and regulations. Price Volatility: Fluctuations in raw material prices affect profit margins. Environmental Concerns: Focus on eco-friendly materials and manufacturing processes. 6. Opportunities: Smart Solutions: Development of smart cable management systems for IoT applications. Sustainable Practices: Eco-friendly products to meet the demand for green technologies. Global Expansion: Penetration of untapped markets in developing countries. Collaborations: Strategic partnerships for research and development. 7. Future Outlook: The Cable Tray and Raceway Manufacturing market is expected to witness steady growth due to the increasing need for efficient cable management solutions worldwide. Technological advancements, emphasis on sustainable practices, and rising investments in infrastructure projects will continue to drive the market. The industry is anticipated to embrace digitalization and automation, leading to the development of innovative and smart cable management solutions. Conclusion: The global Cable Tray and Raceway Manufacturing market presents substantial opportunities for manufacturers, driven by technological innovations and increasing infrastructure development initiatives. To thrive in this competitive landscape, companies need to focus on sustainable practices, research and development, and strategic collaborations to meet the evolving needs of a diverse and expanding customer base. As the world continues to urbanize and industrialize, the demand for efficient cable management solutions is poised to grow, offering a promising future for the industry players.
Identification Of Internal Customer Requirements And Meeting Those Requirements Through Business Process Improvement Within A Quality Management System At An Australian Electrical Manufacturer
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Author : Astrid Rotarius
language : en
Publisher: diplom.de
Release Date : 2001-05-03
Identification Of Internal Customer Requirements And Meeting Those Requirements Through Business Process Improvement Within A Quality Management System At An Australian Electrical Manufacturer written by Astrid Rotarius and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001-05-03 with Business & Economics categories.
Inhaltsangabe:Abstract: Increasing competition, deregulation, globalisation, and technological advancement continuously create new business realities for organisations in the marketplace. In order to cope with these structural changes, many organisations aim at improving and innovating their business processes within the implementation of a quality management System. In today's competitive environment however, it is not sufficient to implement internally oriented business process improvements. Instead, companies have to concentrate an externally focused process improvements which add value to customers and thus enhance customer relationships. Such customer value driven process improvements help to integrate marketing and operations strategies and thereby provide a significant competitive advantage. A quality management system enables organisations to achieve a competitive edge through customer satisfaction in today's highly competitive domestic and global markets. Customer satisfaction forms an integral part of a quality management system which focuses organisations an meeting or exceeding customer expectations through outstanding product and service performance. The integrative approach of a quality management system motivates everyone in an organisation to serve the customer. Customers include the end user (external customers) as well as all employees within an organisation (internal customers). As a result, external and internal customer expectations and requirements drive business processes. Moreover, quality and customer satisfaction are defined by customers and not by internal specifications. Therefore, an organisation has to focus an adding value to products and Services from the customers' perspective. Achieving customer satisfaction by exceeding customer requirements is a growing concern to organisations throughout the entire business world. Australian companies thus have to meet increasing international competition by providing customers with better quality products and services at lower prices than competitors. In this system, Total Quality Management represents the Overall organisational philosophy of the quality drive. Kaizen is the instrument to achieve a quality culture in an organisation, and Lean Management concentrates an the optimisation of time and cost in business processes, especially in production. A quality management System therefore aims at coordinating organisational improvement programs. This paper aims at identifying [...]
Measuring Service Quality Price And Overall Customer Satisfaction And Their Effect On Customer Retention And Referral In The Deregulated Electric Energy Industry
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Author : Robert Kevin McClean
language : en
Publisher:
Release Date : 2003
Measuring Service Quality Price And Overall Customer Satisfaction And Their Effect On Customer Retention And Referral In The Deregulated Electric Energy Industry written by Robert Kevin McClean and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business categories.
Routledge Handbook Of Sport Management
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Author : Leigh Robinson
language : en
Publisher: Routledge
Release Date : 2013-03-01
Routledge Handbook Of Sport Management written by Leigh Robinson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-01 with Business & Economics categories.
The Routledge Handbook of Sport Management is the most up-to-date and comprehensive guide to theory and practice in sport management ever published. It provides students and scholars with a broad ranging survey of current thinking in contemporary sport management, exploring best practice in core functional areas and identifying important future directions for new research. Key topics covered in the book include: managing performance marketing human resource management the economics and finance of sport strategy managing change governance of sports organizations customer relations branding and retail. With contributions from leading scholars and professionals from around the world, the book illustrates the global nature of contemporary sport business and highlights the opportunities and challenges for managers operating in an international market place. Representing a definitive survey of contemporary issues in sport management, this is an essential reference for all students, scholars and practitioners working in sport.
Foreign Direct Investments Concepts Methodologies Tools And Applications
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Author : Management Association, Information Resources
language : en
Publisher: IGI Global
Release Date : 2020-02-07
Foreign Direct Investments Concepts Methodologies Tools And Applications written by Management Association, Information Resources and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-07 with Business & Economics categories.
Globalization, accelerated by information technologies, has increased the speed of business transactions and has reduced the distances between international businesses. This growth has transformed the realm of foreign investment in countries around the world, calling for a methodological approach to planning feasible capital investment proposals in general and foreign direct investment projects. Foreign Direct Investments: Concepts, Methodologies, Tools, and Applications is a vital reference source that explores the importance of global stocks to economic structures and explores the effects that these holdings have on the financial status of nations. It also provides a systems approach to investment projects in a globalized and open society. Highlighting a range of topics such as foreign direct investors, risk analysis, and sourcing strategies, this multi-volume book is ideally designed for business managers, executives, international companies, entrepreneurs, researchers, academicians, graduate students, policymakers, investors, and project managers.
A Critical Study Of Customer Satisfaction Levels With Specific Reference To Maharashtra State Electricity Distribution Company Limited In Pune City
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Author : Ashok ShripadraoKurkoti
language : en
Publisher: Archers & Elevators Publishing House
Release Date :
A Critical Study Of Customer Satisfaction Levels With Specific Reference To Maharashtra State Electricity Distribution Company Limited In Pune City written by Ashok ShripadraoKurkoti and has been published by Archers & Elevators Publishing House this book supported file pdf, txt, epub, kindle and other format this book has been release on with Antiques & Collectibles categories.
Assessing The Role Of Service Quality On Customer Satisfaction
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Author : Cherinet Alemgena Kuri
language : en
Publisher:
Release Date : 2017-04-01
Assessing The Role Of Service Quality On Customer Satisfaction written by Cherinet Alemgena Kuri and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-01 with categories.
Service Quality For Facilities Management In Hospitals
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Author : Low Sui Pheng
language : en
Publisher: Springer
Release Date : 2016-05-12
Service Quality For Facilities Management In Hospitals written by Low Sui Pheng and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-12 with Business & Economics categories.
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.