Service Satisfaction And Climate Perspectives On Management In English Language Teaching
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Service Satisfaction And Climate Perspectives On Management In English Language Teaching
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Author : John Walker
language : en
Publisher: BRILL
Release Date : 2010-10-06
Service Satisfaction And Climate Perspectives On Management In English Language Teaching written by John Walker and has been published by BRILL this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-06 with Education categories.
Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
Service Satisfaction And Climate
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Author : John Walker
language : en
Publisher: BRILL
Release Date : 2010
Service Satisfaction And Climate written by John Walker and has been published by BRILL this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Business & Economics categories.
Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
Capital Commodity And English Language Teaching
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Author : William Simpson
language : en
Publisher: Taylor & Francis
Release Date : 2022-07-28
Capital Commodity And English Language Teaching written by William Simpson and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-28 with Language Arts & Disciplines categories.
Capital, Commodity, and English Language Teaching illustrates how the drive for profit in commercial ELT affects the manner in which language is taught. The book looks at education as a form of production, and asks how lessons are produced, and how the production of profit in addition to the production of the lesson affects the operation of educational institutions and their stakeholders. Simpson delivers a theoretically rigorous conception of capital and builds from this an investigation into how the circulation of capital for profit interrelates with the teaching of language. Simpson discusses ELT at both a global level, in discussion of the ELT industry in the UK, the US, Ireland, Canada, Japan, Spain, and transnationally online, as well as at a more local level, where finer detailed descriptions of the work-lives of those within the Japanese eikaiwa ELT industry are given. Drawing on a synthesis of Marxist and Bourdieusian theory, the book outlines a dialectical approach to understanding capital, and to understanding how the drive for profit and language education interrelate with one another. Simpson concludes by showing how such an approach might open up areas for further research in a number of contexts across the globe, as well as in light of the Covid-19 pandemic. Providing a model for addressing global issues of ELT, this book is of interest to advanced students, scholars and professionals within applied linguistics, TESOL, sociolinguistics, and linguistic anthropology, language economics and related areas.
Innovation In University Based Intensive English Programs
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Author : Jason Litzenberg
language : en
Publisher: Channel View Publications
Release Date : 2023-12-12
Innovation In University Based Intensive English Programs written by Jason Litzenberg and has been published by Channel View Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-12 with Education categories.
This book considers the past, present and future directions of innovation in US-based Intensive English Programs (IEPs), which provide international students with an immersion-style environment for learning academic English, prior to matriculating into a full-time college or university degree program. IEPs frequently serve as sites for pre-service teacher preparation, curricular experimentation and research, and yet little published work takes a critical look at the advantages and shortcomings of such programs. The chapters in this book provide a nuanced view of this microcosm of the English language teaching industry, demonstrating the various ways that IEPs have impacted and continue to influence the wider fields of Applied Linguistics and TESOL. They emphasize the unique positioning of IEPs within higher education and describe the various ways IEP practitioners can influence their host institutions and beyond.
English Language Program Administration
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Author : MaryAnn Christison
language : en
Publisher: Springer Nature
Release Date : 2023-05-26
English Language Program Administration written by MaryAnn Christison and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-26 with Education categories.
This volume provides both practicing and aspiring Language Program Administrators with knowledge about the research and theory that underpin key topics in educational leadership, as well as practical guidance for the day-to-day management of language programs, including budgets, personnel, decision making, strategic planning, advocacy, and digital technologies. The volume brings together 46 authors and contributors with a vast array of experiences as administrators of English language teaching programs all over the world—in Asia; Australia; Europe; the Middle East; New Zealand; North, Central, and South America; South Africa; Turkey; and the United Kingdom. As the need for more qualified administrators and leaders has increased, more teacher education programs have added formal courses on leadership and program administration to their offerings. Educators teaching these courses will find this volume to be an excellent core text to support students in developing their knowledge of and skills for language program administration. All chapters are connected to the contemporary realities of language program administration, and they offer practical guidance to Language Program Administrators in ways that are adaptable to different administrative contexts globally.
Safety Performance In A Lean Environment
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Author : Paul F. English
language : en
Publisher: CRC Press
Release Date : 2011-11-21
Safety Performance In A Lean Environment written by Paul F. English and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-21 with Business & Economics categories.
A big challenge for safety professionals is how to incorporate, build, and sustain a safety program into different business models during times of change. This book provides an understanding of how to anticipate paradigm shifts in management models and how environmental health and safety fits into the model. It defines what adds value to the safety and manufacturing process as well as to the customer. The author illustrates how to build safety into a process to create a strong safety program.
Resources In Education
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Author :
language : en
Publisher:
Release Date : 1997
Resources In Education written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Education categories.
The Psychological Outcomes For Leadership And Employees In The Education Sector
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Author : Muhammad Waheed Akhtar
language : en
Publisher: Frontiers Media SA
Release Date : 2023-12-20
The Psychological Outcomes For Leadership And Employees In The Education Sector written by Muhammad Waheed Akhtar and has been published by Frontiers Media SA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-20 with Science categories.
A Subject Index To Current Literature
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Author : Australian Public Affairs Information Service
language : en
Publisher: National Library Australia
Release Date :
A Subject Index To Current Literature written by Australian Public Affairs Information Service and has been published by National Library Australia this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
School Climate Change
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Author : Peter DeWitt,Sean Slade
language : en
Publisher: ASCD
Release Date : 2014-09-08
School Climate Change written by Peter DeWitt,Sean Slade and has been published by ASCD this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-08 with Education categories.
Students and educators today face obstacles to student achievement, well-being, and success that are above and beyond traditional instructional and assessment concerns. From low school morale to bullying to shootings, school climate has become a national and global concern. Research overwhelmingly indicates that a positive school climate promotes cooperative learning, group cohesion, respect, and mutual trust—all of which have in turn been shown to improve the learning environment. In short, a positive school climate is directly related to improved academic achievement at all levels of schooling. In this ASCD Arias book, Peter DeWitt and Sean Slade explain the most important aspects of school climate and how we can make positive changes in our schools. Readers will learn * How to engage students and school stakeholders. * How to empower staff and students and foster autonomy so people take ownership of their ideas and the learning process. * How to promote inclusivity and equity throughout the school. * How to create a welcoming, cooperative, and safe school environment that nurtures students’ social-emotional needs.