Six Sigma For Transactions And Service
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Six Sigma For Transactions And Service
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Author : Parveen S. Goel
language : en
Publisher: McGraw-Hill Companies
Release Date : 2005-01-07
Six Sigma For Transactions And Service written by Parveen S. Goel and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-07 with Business & Economics categories.
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadmap for implementing "customer-centric" Six Sigma.
Lean Six Sigma For Service
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Author : Michael L. George
language : en
Publisher: McGraw Hill Professional
Release Date : 2003-07-15
Lean Six Sigma For Service written by Michael L. George and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-07-15 with Business & Economics categories.
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Lean Six Sigma In Banking Services
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Author : Vijaya Sunder M
language : en
Publisher: Springer Nature
Release Date : 2020-05-05
Lean Six Sigma In Banking Services written by Vijaya Sunder M and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-05 with Business & Economics categories.
This book explores a range of prospective avenues, models, and operational and strategic approaches to Lean Six Sigma (LSS), a contemporary Continuous Improvement (CI) practice for achieving a quality-based competitive edge in organisations. Lean Six Sigma project case studies from banking organizations help to illustrate the operational dimensions of LSS, while the case-specific and cross-case analyses presented here demonstrate its strategic value. While the case data used to arrive at the findings come from the Banking firms, it allows generalizability beyond the Banking and Financial Services sector. The book contends that LSS is not merely a CI practice, but a higher-order organizational capability, more precisely a dynamic capability, that allows firms to gain a competitive edge based on quality. Addressing the interests of practitioners and researchers alike, the book strikes a balance between theory and practice. For practitioners, it offers guidance on using LSS to gain a competitive advantage, and on evidence-based practice in quality management and operational excellence. For researchers, it presents a wealth of literature and expands the body of knowledge on quality management. Accordingly, the book is of immense value to both practitioners and researchers, helping the former unlock the value of LSS as both an operational and strategic resource, and highlighting potential research directions and applications for the latter. “This book provides a deep understanding of Lean Six Sigma applications. It inspires by transferring the principles of the concept into uncommon areas of operations and management behind the usual quality and project management. While reading the book I got hit by a great idea of applying Lean Six Sigma in my digital business as well. My impression at the end of the book was that sky is the limit for the right employment of Lean Six Sigma, especially while viewing it from a dynamic capabilities’ lens. Readers of this book will surely receive insights for improving their business processes both operationally and strategically. Although the book is focused on banking, it is actually suitable for a really wide audience. This is a brilliant piece of research as a book that will serve as a guide for transformation by the prism of Lean Six Sigma.” - Professor. Dr. ZornitsaYordanova, Chief Assistant Professor of Innovation Management, University of National and World Economy, Sofia, Bulgaria “Lean Six Sigma needs to be understood from a systems perspective and there exists a huge knowledge gap in this area of finding holistic solutions to business problems. This book is a very welcome work that addresses this call. It integrates quality management resources and dynamic capabilities view towards practice. Banking and Financial Services was aptly chosen as it has the most direct applicability for social enterprises. Anyone interested in creating more impact with less will surely benefit from reading the book” -Alex Abraham, Chief Executive Officer, Lean Success Partners, Winnipeg, Manitoba, Canada “The book is a refreshing booster to the world of Quality Management especially in the context of Banking and Financial Services. Concepts and terms like “Rapidness of Lean & robustness of Six Sigma to solve operational problems” “Hybrid methodology” resonate very well with what we do in the industry today. Another interesting fact about the book is applying “Dynamic Capabilities approach” to Quality Management, that sets a fresh Quality Oven and ensures this book is definitely a good investment of authors’ intellect.Best part – Even if a reader is new to the world of Quality,this book will be appropriate and resonating. For Researchers and Practitioners, both being leaders orfresh entrants, this book stands out to be a must-read, as it demonstrates the success of the Lean Six Sigma methodology via case studies and practical applications.” -Udit Salvan, Director, Global Transformation & Engineering Network,An American Multinational Financial Services Corporation, New York, USA
Six Sigma Service
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Author : Ade Asefeso MCIPS MBA
language : en
Publisher: AA Global Sourcing Ltd
Release Date : 2014-04-09
Six Sigma Service written by Ade Asefeso MCIPS MBA and has been published by AA Global Sourcing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-04-09 with Business & Economics categories.
Six Sigma goes in to the details of improving customer service, generating business expansion and gaining knowledge about the service sectors business processes. Most service industries revolve around areas of finance, human resources and sales and marketing. Hence, Six Sigma delves deeply into the subject of soft skills. Six Sigma can be applied to a company that provides housekeeping services. Firstly, the companies working processes would need to be understood. Using the DMIAC method or the define-measure-improve-analyze-control method, Six Sigma can definitely implement quality in any industry. As the main aim of this methodology is to reduce defects, the first step would be detecting the particular defect. Secondly, data will be collected to observe how, why and how often these defects occur. Next, the Six Sigma team implements an outstanding employees method of working as the normal method for all employees. Finally, new employees are taught the correct techniques.
Lean Six Sigma
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Author : Michael L. George
language : en
Publisher: McGraw Hill Professional
Release Date : 2002-05-16
Lean Six Sigma written by Michael L. George and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-05-16 with Business & Economics categories.
The Breakthrough Program for Increasing Quality, Shortening Cycle Times, and Creating Shareholder Value In Every Area of Your Organization Time and quality are the two most important metrics in improving any company's production and profit performance. Lean Six Sigma explains how to impact your company's performance in each, by combining the strength of today's two most important initiativesLean Production and Six Sigmainto one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: Achieve major cost and lead time reductions this year Compress order-to-delivery cycle times Battle process variation and waste throughout your organization Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. Lean Six Sigma introduces you to today's most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors. "Lean Six Sigma shows how Lean and Six Sigma methods complement and reinforce each other. If also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year."--From the Preface Businesses fundamentally exist to provide returns to their stakeholders. Lean Six Sigma outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before. A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on: The Lean Six Sigma Value PropositionHow combining Lean and Six Sigma provides unmatched potential for improving shareholder value The Lean Six Sigma Implementation ProcessHow to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniques Leveraging Lean Six SigmaStrategies for extending Lean Six Sigma's reach within and beyond your corporate walls "Variation is evil."--Jack Welch Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world's most efficientand valuablecorporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times. Yet, as both would admit, there was still room for improvement. Lean Six Sigma takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of Lean Six Sigma to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organizationas it positively and dramatically impacts your shareholder value.
Lean Six Sigma For Service How To Use Lean Speed Six Sigma Quality To Improve Service And Transactions
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Author : Michael L. George
language : en
Publisher:
Release Date : 2003-08-01
Lean Six Sigma For Service How To Use Lean Speed Six Sigma Quality To Improve Service And Transactions written by Michael L. George and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-08-01 with Quality control categories.
Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: a- reduce service costs by 30 to 60 percent; b- improve service delivery time by 50 percent; and c- expand capacity by 20 percent without adding staff. -- Description from http://www.amazon.com (Oct. 21, 2011).
Simulation Based Lean Six Sigma And Design For Six Sigma
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Author : Basem El-Haik
language : en
Publisher: John Wiley & Sons
Release Date : 2006-10-27
Simulation Based Lean Six Sigma And Design For Six Sigma written by Basem El-Haik and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-27 with Technology & Engineering categories.
This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.
Six Sigma In Transactional And Service Environments
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Author : Hasan Akpolat
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2004
Six Sigma In Transactional And Service Environments written by Hasan Akpolat and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
This volume provides a historical context for Six Sigma and charts the benefits it has brought to business from its inception up to the present. It also provides guidelines on the use of Six Sigma as a business strategy and shows how it can be combined with other management practices.
Six Sigma For Financial Services How Leading Companies Are Driving Results Using Lean Six Sigma And Process Management
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Author : Rowland Hayler
language : en
Publisher: McGraw Hill Professional
Release Date : 2007
Six Sigma For Financial Services How Leading Companies Are Driving Results Using Lean Six Sigma And Process Management written by Rowland Hayler and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations. Hayler and Nichols have applied the methods in this book at large companies, including American Express. It includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ICICI Bank in India, and Merrill Lynch. Features assessments, checklists, and advice for integrating process improvement methods into financial operations. This book includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ICICI Bank in India, and Merrill Lynch.
Lean Six Sigma For Engineers And Managers
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Author : Matthew John Franchetti
language : en
Publisher: CRC Press
Release Date : 2015-03-16
Lean Six Sigma For Engineers And Managers written by Matthew John Franchetti and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-03-16 with Business & Economics categories.
This book introduces Lean Six Sigma (LSS) to engineers and managers interested in implementing LSS at their organizations. The book provides a detailed roadmap and industry examples to aid readers in understanding and implementing the LSS system. This book discusses the LSS process to define improvement needs, measure current business performance, analyze performance results using statistical tools, improve business and financial results, and control peak business performance.