Six Sigma In Transactional And Service Environments
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Six Sigma In Transactional And Service Environments
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Author : Hasan Akpolat
language : en
Publisher: Routledge
Release Date : 2017-03-02
Six Sigma In Transactional And Service Environments written by Hasan Akpolat and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Business & Economics categories.
In 1987, Motorola developed Six Sigma out of a need for improvement in their pager manufacturing processes. Since then, Six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, Six Sigma gained wider and international popularity due to successful implementation at General Electric. Six Sigma has now become one of the integral aspects of manufacturing, as well as non-manufacturing businesses worldwide. In recent years, many books have been published on Six Sigma, mainly on its application in manufacturing and product development. This book, by contrast, focuses specifically on the application of Six Sigma in service and transactional environments. The book comprises two parts. Part One provides the necessary knowledge for understanding the Six Sigma methodology and its underlying concepts. Part Two consists of practical examples of Six Sigma application to transactional and service environments which have been provided in the form of real world case studies written by internationally successful companies, to complement the reader's knowledge of Six Sigma and to increase comprehension of issues surrounding Six Sigma implementations. It has been written for newcomers as well as for experienced practitioners who are interested in improving processes in everyday business operations. The focus is on the implementation of the Six Sigma methodology rather than on the statistical tools and techniques. The aim of this book is to provide the reader with some practical and useful guidelines for Six Sigma deployment and its application to transactional and service processes.
Transactional Six Sigma And Lean Servicing
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Author : Betsi Harris Ehrlich
language : en
Publisher: CRC Press
Release Date : 2002-06-13
Transactional Six Sigma And Lean Servicing written by Betsi Harris Ehrlich and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-06-13 with Business & Economics categories.
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
Six Sigma For Transactions And Service
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Author : Parveen S. Goel
language : en
Publisher: McGraw-Hill Companies
Release Date : 2005-01-07
Six Sigma For Transactions And Service written by Parveen S. Goel and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-07 with Business & Economics categories.
Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadmap for implementing "customer-centric" Six Sigma.
Lean Six Sigma For Service
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Author : Michael L. George
language : en
Publisher: McGraw Hill Professional
Release Date : 2003-07-15
Lean Six Sigma For Service written by Michael L. George and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-07-15 with Business & Economics categories.
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Six Sigma In Transactional And Service Environments
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Author : Hasan Akpolat
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2004
Six Sigma In Transactional And Service Environments written by Hasan Akpolat and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
This volume provides a historical context for Six Sigma and charts the benefits it has brought to business from its inception up to the present. It also provides guidelines on the use of Six Sigma as a business strategy and shows how it can be combined with other management practices.
The Lean Six Sigma Guide To Doing More With Less
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Author : Mark O. George
language : en
Publisher: John Wiley & Sons
Release Date : 2010-01-28
The Lean Six Sigma Guide To Doing More With Less written by Mark O. George and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-28 with Business & Economics categories.
Create New Profits in Any Economy In this difficult economic climate, it's vital to cut waste that can eat at a company's bottom line and boost efficiency at every organizational level. The traditional business solution in a crisis is to slash away non-critical talent and resources, often doing more harm than good. There is a far better systematic approach to doing more with less. As a leading expert on Lean Six Sigma and business transformation, with a deep knowledge of its application in countless areas of business, author Mark George can help you use Lean Six Sigma to analyze your operational needs, identify high-impact opportunities, design and rapidly implement solutions, and create a system that will build efficiency and high performance in every area of your business. The Lean Six Sigma Guide to Doing More with Less can help you: Improve operating margins by as much as 20%, ROIC by as much as 10%, and reduce the costs of goods sold by as much as 5% or more Create "cost intelligence" that uncovers root causes allowing cost reductions without jeopardizing customer service levels and quality Use enterprise speed, agility, and flexibility to drive step-change reductions in cost and enable competitive advantage Identify and eliminate the costs of complexity in your business Supercharge your legacy Six Sigma program, improving speed to results, increasing project values, and shortening completion times With case examples from a wide array of industry, encompassing decades of experience implementing Lean Six Sigma in every economic climate, in companies of every size, The Lean Six Sigma Guide to Doing More with Less will give your business an intelligent edge in lean times.
Lean Six Sigma Service Excellence
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Author : Gerald M. Taylor
language : en
Publisher: J. Ross Publishing
Release Date : 2008-10-15
Lean Six Sigma Service Excellence written by Gerald M. Taylor and has been published by J. Ross Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-15 with Business & Economics categories.
Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......
Simulation Based Lean Six Sigma And Design For Six Sigma
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Author : Basem El-Haik
language : en
Publisher: John Wiley & Sons
Release Date : 2006-10-27
Simulation Based Lean Six Sigma And Design For Six Sigma written by Basem El-Haik and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-10-27 with Technology & Engineering categories.
This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.
Tps Lean Six Sigma
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Author : Hubert K. Rampersad
language : en
Publisher: IAP
Release Date : 2007-11-01
Tps Lean Six Sigma written by Hubert K. Rampersad and has been published by IAP this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-11-01 with Business & Economics categories.
Ee have been deploying Lean Six Sigma in various large and medium size companies for many years and have realized excellent results in most instances. We found that while Lean Six Sigma does a great job addressing the primary concerns of manufacturing and service, we felt that there was something missing in the deployment of Lean Six Sigma programs at many companies. Something that could help foster sustainable breakthroughs; something to realize durable performance and sustainable quality enhancement based on a happy and engaged workforce, something to create a real learning organization in which people are working smarter, are committed and improve themselves continuously. We found that the results could be enhanced if the importance of Human Capital is considered as an integral part of the process. We learned that Lean Six Sigma, in itself, does not sufficiently address Human Capital at many companies. While expected results from Lean Six Sigma alone will be good, we believe that adding the human component to Lean Six Sigma has the potential to realize sustainable, long-term growth and produce a transformation into a lean, learning, prosperous organization. That’s why we are launching a revolutionary, holistic concept in this book called TPS-Lean Six Sigma. Combining these complimentary processes actively brings human involvement into Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, and passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a happy workforce and sustainable performance improvement and quality enhancement for the organization. TPS-Lean Six Sigma is a continuous voyage of discovery involving continuous personal and organizational improvement, development, and learning. The starting point in this concept is a journey to understand personal goals and ambitions of the workforce. Then we take the organizations goals and ambitions and marry them with the workforce, and find the best people for the job. Using our structured approach for aligning the personal scorecards with the organization’s scorecard, we are able to create a symbiotic relationship between employees and organizational desires through the establishment of Lean Six Sigma project teams that will enthusiastically drive positive results. TPS-Lean Six Sigma is like a ‘turbo-charged’ Lean Six Sigma program. All of the proven, sound methodologies of traditional Lean Six Sigma are charged with highly motivated team members. The result is a powerful people driven Lean Six Sigma program called TPSLean Six Sigma that leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction. People are happiest when they are given freedom, challenges, and control over their lives. TPS-Lean Six Sigma also offers a systematic and integrated approach to the transformation of people in organizations, and to impact business strategy, culture, organizational effectiveness and the controllability of business processes. It entails a learning process, which transforms people into happy, inwardly involved, and committed employees. This will not only allow them to contribute exceptionally but will also persuade them to support, defend, and promote their organization. This approach lies at the heart of successful organizational and cultural change. After all, it is difficult to change the organization, but if we change ourselves, the organization will change with us. This unique TPS-Lean Six Sigma system is based on several new models, guidelines and tools that have been proven in practice. It integrates the individual’s aspirations with the shared ambition of the organization, balancing the personal with the shared ambition, embedding ethical behavior in the individual’s mind and links individual capabilities with an effective talent management process. TPS-Lean Six Sigma and the related new tools provide an excellent and innovative framework for creating sustainable breakthroughs in both the service and manufacturing industries. This new book emphasizes the introduction of a new blueprint, called TPS-Lean Six Sigma, for addressing the primary concerns of manufacturing and service in a more sustainable and humanized way. It leads to a High Performance Culture and allows employees to realize their full potential and contribute creatively while the organization benefits from increased profitability, market share, and customer satisfaction. By way of this book, Hubert Rampersad & Anwar El-Homsi are launching a revolutionary, holistic concept which actively has human capital embedded in Lean Six Sigma in a manner that not only stimulates commitment, integrity, work-life balance, passion, enjoyment at work and employee engagement but also stimulates individual and team learning in order to develop a motivated workforce and sustainable performance improvement and quality enhancement for the organization.
Lean Six Sigma Research And Practice
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Author :
language : en
Publisher: Bookboon
Release Date :
Lean Six Sigma Research And Practice written by and has been published by Bookboon this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.