Tackling The Complexity Of The Benefits System
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Tackling The Complexity Of The Benefits System
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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2006-04-27
Tackling The Complexity Of The Benefits System written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-27 with Political Science categories.
The complexity of the benefit system is a key factor affecting the performance of the Department for Work and Pensions. Although this complexity is often necessary in order to administer the system cost-effectively and protect public funds against abuse, it can also result in high levels of error by staff, confusion for customers and help create a climate where fraud can more easily take place. The Committee's report finds that although the DWP has taken steps to address this problem (for example, in the design of Pension Credit, simplifying claim processes for several benefits and better sharing of information with local authorities), these are rather piecemeal developments and it is difficult to tell whether the system as a whole has become more or less complex as there is currently no objective way of measuring it. Some of the steps taken to simplify processes for customers are a way of managing complexity, rather than eliminating it. Managing complexity requires well-trained staff supported by accessible guidance and assistance and efficient information technology systems, and the DWP should also improve its written communications with customers.
Dealing With The Complexity Of The Benefits System
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2005-11-18
Dealing With The Complexity Of The Benefits System written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-11-18 with Political Science categories.
The Department for Work and Pensions (DWP) and its agencies, are responsible for administering around 40 social security benefits to the value of around £100 billion a year. Many of these benefits are linked together; hence some customers are in receipt of more than one benefit. The need for equity and fairness in interpreting legislation, is a cause of complexity. Incentives (e.g. to work) and rewards (e.g. for an individual's savings) have been built into procedures. Problems are caused by the interface between DWP benefits and tax credits (which are administered by HM Revenue and Customs); and by the constant flow of major and minor legislative and administrative changes. Simplified procedures would enable both staff and customers to understand the system better, and to avoid duplication of effort. There would also be less scope for benefits fraud (estimated at £2.6 billion in 2004-05). This NAO report also highlights the need for improved communication with customers and better use of new technology.
Getting Welfare Right
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Author : Great Britain. Department for Work and Pensions
language : en
Publisher:
Release Date : 2007
Getting Welfare Right written by Great Britain. Department for Work and Pensions and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.
Law In A Complex State
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Author : Neville Harris
language : en
Publisher: A&C Black
Release Date : 2014-07-18
Law In A Complex State written by Neville Harris and has been published by A&C Black this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-18 with Law categories.
Approximately half of the total UK population are in receipt of one or more welfare benefits, giving rise to the largest single area of government expenditure. The law and structures of social security are highly complex, made more so by constant adjustments as government pursues its often conflicting economic, political and social policy objectives. This complexity is highly problematic. It contributes to errors in decision-making and to increased administrative costs and is seen as disempowering for citizens, thereby weakening enjoyment of a key social right. Current and previous administrations have committed to simplifying the benefits system. It is a specific objective of the Welfare Reform Act 2012, which provides for the introduction of Universal Credit in place of diverse benefits. However, it is unclear whether the reformed system will be either less complex legally or more accessible for citizens. This book seeks to explain how and why complexity in the modern welfare system has grown; to identify the different ways in which legal and associated administrative arrangements are classifiable as 'complex'; to discuss the effects of complexity on the system's administration and its wider implications for rights and the citizen-state relationship; and to consider the role that law can play in the simplification of schemes of welfare. While primarily focused on the UK welfare system it also provides analysis of relevant policies and experience in various other states.
Minimising The Cost Of Administrative Errors In The Benefits System
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Author : Great Britain: National Audit Office
language : en
Publisher: The Stationery Office
Release Date : 2010-11-25
Minimising The Cost Of Administrative Errors In The Benefits System written by Great Britain: National Audit Office and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-11-25 with Social Science categories.
In 2009-10 the Department for Work and Pensions overpaid its customers by an estimated £1.1 billion and made underpayments of £500 million. However, the scale of the challenge faced by the Department should not be underestimated. The benefits system is large, encompassing over 27 different benefits and a total caseload of around 20 million people. In addition, the Department has had to respond to the recent recession in which Jobseekers Allowance caseload almost doubled between 2008 and 2009. The recent announcement of the introduction of Universal Credit is an opportunity to simplify many of the regulations, but such changes will take a long time to implement. In the meantime, the onus remains on the Department to keep the costs of mistakes to a minimum. The Department has demonstrated a clear commitment to reducing administrative error, but there is scope for improvement in the quality of information used to assess where the Department should focus its efforts. Although DWP has initiated an exercise to understand fully the causes of error, this will not be complete until the spring of 2011. There is also scope for further work in collecting and analysing the full costs and benefits of the Department's interventions in order to assess cost effectiveness. The Government announced a new strategy in October 2010 with a greater emphasis on preventing errors from arising and this is now an opportunity for lessons to be learned.
Progress In Tackling Benefit Fraud
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Author : Great Britain: Parliament: House of Commons: Committee of Public Accounts
language : en
Publisher: The Stationery Office
Release Date : 2008
Progress In Tackling Benefit Fraud written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Social Science categories.
Benefit fraud is a crime and undermines public confidence in the benefits system. In 2006-07, the Department for Work and Pensions estimated that it spent some £154 million on tackling fraud, identifying £106 million of overpaid benefit, against total benefit expenditure of £120 billion. The Department estimates that fraud fell from £2 billion in 2001-02 to £800 million in 2006-07, which is 0.6% of benefit expenditure. But the Department must do more to reverse the rise in official and customer error. Estimated error rose from £1 billion in 2001-02 to £1.9 billion in 2006-07. Benefit complexity is believed to be a major cause of error. Increasing the volume of pre-payment checks and encouraging customers to receive benefit payments directly into their bank accounts has prevented some fraud. The Department now works closely with the police, the Serious Organised Crime Agency and local authorities to prevent, identify and act against fraud. But it could make more effective use of its powers and resources. While the Department successfully prosecutes 90 per cent of the cases it takes to court, the Prosecution Division has lost 17 per cent of its staff since 2003. Debt recovery is an essential part of tackling fraud, yet in 2006-07 the Department only recovered £22 million of fraud debt out of a known fraud debt stock of £339 million. The Department has been slow to improve its management information systems, hampering its ability to measure the cost-effectiveness of counter-fraud activities. It has taken from 2003 until February 2008 to roll out a new national management information system, known as FRAIMS, at a cost of £65 million.
Benefits Simplification
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Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
language : en
Publisher: The Stationery Office
Release Date : 2007-07-26
Benefits Simplification written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-26 with Political Science categories.
Benefits Simplification : Seventh report of session 2006-07, Vol. 2: Oral and written Evidence
Tackling Benefit Fraud
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Author : Great Britain. Parliament House of Commons. Committee of Public Accounts
language : en
Publisher:
Release Date : 2003
Tackling Benefit Fraud written by Great Britain. Parliament House of Commons. Committee of Public Accounts and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with categories.
The Department for Work and Pensions (DWP) spends about £100 billion per year on welfare benefits (representing more than a quarter of central government expenditure) and it is estimated that £2 billion pounds are lost each year due to fraudulent claims, mostly for Income Support, Jobseeker's Allowance and Housing Benefit. Following on from a National Audit Office report (HCP 393, session 2002-03; ISBN 010292063X), the Committee's report examines the progress made in reducing fraud levels, further actions required; and in particular considers the special problems of Housing Benefit fraud. The main conclusions reached include: i) that although the DWP has made some progress, more still needs to be done, for example in establishing performance improvement plans to address regional disparities; ii) the DWP will need to demonstrate that new initiatives launched to reduce housing benefit fraud are effective in reducing long-standing problems in performance deficiencies of some local authorities; and iii) the complexity of the benefits system needs to be reduced in order to made real and sustained progress in tackling benefit fraud.
Tackling Complexity
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Author : Gilbert Probst
language : en
Publisher: Routledge
Release Date : 2017-09-08
Tackling Complexity written by Gilbert Probst and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-08 with Business & Economics categories.
Our socio-economic systems continue to grow and evolve. We need to acknowledge that, consequently, our decisions often fail – they are ineffective and create unexpected side effects. The speed of execution is increasing constantly and markets and systems respond almost immediately, making decision-making challenging. There is little or no room for failure.This important new book analyses real world strategy and policy challenges, addressing the interconnectedness of the markets/systems we live in. It provides a step-by-step approach using systems thinking to solve complex problems in socio-political as well as business environment. It proposes a technique with which to better understand the problems and the context in which they arise, and tools to directly inform each step of the decision-making process. The book explores the main innovation that systemic thinking introduces – the emphasis on defining the problem creating system, which is made up of interacting parts, rather than prioritizing events that need immediate fixing.The case studies, examples and the approach proposed can be used to better understand reality and its complexity, and to integrate stakeholders for a better solution. Practically, it can be used to identify problems, analyse their boundaries, design interventions, forecast and measure their expected impacts, implement them and monitor and evaluate their success/failure. The book touches upon global issues related to policy making and strategic management, as well as issues related to sustainable development for both the public and private sector.
Understanding Social Security 3e
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Author : Millar, Jane
language : en
Publisher: Policy Press
Release Date : 2018-04-30
Understanding Social Security 3e written by Millar, Jane and has been published by Policy Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-30 with Political Science categories.
The political and economic landscape of UK social security provision has changed significantly since the 2008 financial crisis. This fully revised, restructured and updated 3rd edition of a go-to text book covers all the key policy changes and their implications since the elections of 2010 and 2015. With contributions from leading academics in the field this book critically examines the design, entitlement, delivery and impact of current welfare provision. The first half of the book examines social security across the lifecycle from Child Benefit to retirement pensions. The second half focuses on key issues in policy and practice including new topics such as the realities of life on benefits in an era of austerity, and the pros and cons of Universal Basic Income. • Framework supports teachers and students, encouraging analytical thinking of issues and providing pointers to related sources • Authoritative and evidence-based arguments • Clear section and chapter summaries, overviews, questions for discussion, website resources and a bibliography • Includes tables, charts and text boxes for clarity, interest and appeal This book is suitable for undergraduate and postgraduate students of Social Policy taking modules on Social Security Policy, Poverty and Inequality, Income Support and Welfare Reform, as well as Social Work students and those on other Social Science degree programmes.