Technical Support Essentials
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Technical Support Essentials
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Author : Andrew Sanchez
language : en
Publisher: Apress
Release Date : 2010-09-08
Technical Support Essentials written by Andrew Sanchez and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-08 with Business & Economics categories.
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
A Beginner S Guide To Understanding Technical Support
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Author : Jose D. Afable
language : en
Publisher: iUniverse
Release Date : 2002
A Beginner S Guide To Understanding Technical Support written by Jose D. Afable and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Computers categories.
A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.
Technical Support Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-01-05
Technical Support Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-05 with categories.
What problems are you facing and how do you consider Technical support will circumvent those obstacles? How will you know that the Technical support project has been successful? What are your results for key measures or indicators of the accomplishment of your Technical support strategy and action plans, including building and strengthening core competencies? What business benefits will Technical support goals deliver if achieved? Who is the main stakeholder, with ultimate responsibility for driving Technical support forward? This easy Technical support self-assessment will make you the credible Technical support domain leader by revealing just what you need to know to be fluent and ready for any Technical support challenge. How do I reduce the effort in the Technical support work to be done to get problems solved? How can I ensure that plans of action include every Technical support task and that every Technical support outcome is in place? How will I save time investigating strategic and tactical options and ensuring Technical support opportunity costs are low? How can I deliver tailored Technical support advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Technical support essentials are covered, from every angle: the Technical support self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Technical support outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Technical support practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Technical support are maximized with professional results. Your purchase includes access details to the Technical support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Delivering World Class Technical Support
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Author : Navtej Khandpur
language : en
Publisher:
Release Date : 1996-10-21
Delivering World Class Technical Support written by Navtej Khandpur and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-10-21 with Computers categories.
Technical support is essential for any computer vendor, whether to answer application questions or to handle the problems that inevitably occur. This book will help any company develop a top-flight technical support department., offering guidelines on both organization and development. It discusses such topics as work distribution, scheduling and organization, and more.
The It Support Handbook
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Author : Mike Halsey
language : en
Publisher: Apress
Release Date : 2020-01-05
The It Support Handbook written by Mike Halsey and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-05 with Computers categories.
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Help
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Author : Ralph Wilson
language : en
Publisher:
Release Date : 1991
Help written by Ralph Wilson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Computers categories.
Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
Technical Support Engineering Complete Self Assessment Guide
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Author : Gerardus Blokdyk
language : en
Publisher: 5starcooks
Release Date : 2018-01-05
Technical Support Engineering Complete Self Assessment Guide written by Gerardus Blokdyk and has been published by 5starcooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-05 with categories.
What are our Technical Support Engineering Processes? Are we making progress? and are we making progress as Technical Support Engineering leaders? What other organizational variables, such as reward systems or communication systems, affect the performance of this Technical Support Engineering process? Is the impact that Technical Support Engineering has shown? What problems are you facing and how do you consider Technical Support Engineering will circumvent those obstacles? This limited edition Technical Support Engineering self-assessment will make you the credible Technical Support Engineering domain specialist by revealing just what you need to know to be fluent and ready for any Technical Support Engineering challenge. How do I reduce the effort in the Technical Support Engineering work to be done to get problems solved? How can I ensure that plans of action include every Technical Support Engineering task and that every Technical Support Engineering outcome is in place? How will I save time investigating strategic and tactical options and ensuring Technical Support Engineering opportunity costs are low? How can I deliver tailored Technical Support Engineering advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Technical Support Engineering essentials are covered, from every angle: the Technical Support Engineering self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Technical Support Engineering outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Technical Support Engineering practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Technical Support Engineering are maximized with professional results. Your purchase includes access details to the Technical Support Engineering self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Macos Support Essentials 11 Apple Pro Training Series
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Author : Arek Dreyer
language : en
Publisher: Peachpit Press
Release Date : 2021-03-08
Macos Support Essentials 11 Apple Pro Training Series written by Arek Dreyer and has been published by Peachpit Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-08 with Computers categories.
The Apple-Certified Way to Learn macOS Support Essentials 11, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Big Sur. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service. This book covers updated system utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV). This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series is Apple's official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.
Mac Os X Support Essentials
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Author : Owen W. Linzmayer
language : en
Publisher: Peachpit Press
Release Date : 2006
Mac Os X Support Essentials written by Owen W. Linzmayer and has been published by Peachpit Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Computers categories.
With Mac OS now running on almost 40% of all Apple computers, support specialists can no longer afford not to know the latest operating system inside out. This text is a guide to Mac OS, highlighting key topics and diagnostic tools.
Macos Support Essentials 10 15 Apple Pro Training Series
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Author : Adam Karneboge
language : en
Publisher: Peachpit Press
Release Date : 2020-01-13
Macos Support Essentials 10 15 Apple Pro Training Series written by Adam Karneboge and has been published by Peachpit Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-01-13 with Computers categories.
macOS Support Essentials 10.15 - Apple Pro Training Series The Apple-Certified Way to Learn This is the official book for the macOS Support Essentials 10.15course and you can use it to prepare for the Apple Certified Support Professional (ACSP) 10.15 exam. It’s a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers macOS Catalina. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Catalina to configuring network services like the Content Caching service. This book covers updated system utilities and new features in macOS Catalina, including Voice Control and other accessibility features, user privacy settings, notarized apps, Startup Security Utility, and the separation of the startup disk into a read-only APFS System volume and a read write APFS Data volume. This book includes the following content: Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more Focused lessons that take you step by step through practical, real-world tasks A Web Edition that provides the full text of the book online The Apple Pro Training Series includes self-paced learning tools and is the official curriculum of the Apple Training and Certification program. After you complete this book, take the macOS Support Essentials 10.15 exam as a step towards becoming an Apple Certified Support Professional. Work through this book independently or attend a class at an Apple Authorized Training Provider or both to prepare for the exam. To learn more, visit training.apple.com. Also in the Apple Pro Training Series: Final Cut Pro X Logic Pro X