The Art Of Debt Collections
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The Art Of Debt Collections
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Author : Michael Miranda
language : en
Publisher: Lulu.com
Release Date : 2008-09-20
The Art Of Debt Collections written by Michael Miranda and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-09-20 with Business & Economics categories.
The Art of Debt Collections is for any one doing debt recovery using the telephone, be it 1st party, a collection agency, a collection attorney it provides a training system directed towards a successful debt recovery solution. Though attorney collection practices, 1st party, agency collection practices and techniques might differ, this book still applies. A useful training tool for every debt collection agency, debt collection attorney, 1st party creditor and any one involved in debt recovery services or debt collection services. The book doesn't offer an all encompassing debt elimination strategy, debt collection solution or debt collection strategy. Instead it is geared towards the individual collector, the one who is actually on the phone in direct contact with the debtor. The book covers the physiological aspect of debt collection, and a step by step method for the collection debt phone call. The Art of Debt Collections is a must read for every debt collector.
The Art Of Quality Debt Collections
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Author : Darryl D'Souza
language : en
Publisher: AuthorHouse
Release Date : 2019-08-20
The Art Of Quality Debt Collections written by Darryl D'Souza and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-20 with Business & Economics categories.
In many respects, collecting debt is a negative job—a fact that all credit risk professionals must be sensitive to. The typical collector may attempt 120 calls a day and speak to 36 customers, and then gain a kept promise from just half of those 36 customers he speaks to. This means the collector has just 18 kept promises and 102 negative results. An 85 per cent negative response rate translates to seven hours of negative feedback in an eight-hour day. This book offers the epiphany that great customer service in debt collections yields far greater kept promises than the above number. Consistent reiteration and coaching of the collections team about the importance of quality has always delivered a 25 to 35 per cent higher performance than the average. There are tips in this book that help you improve collection performance by embracing quality service. This is tried and tested in my career, and this is what this book reiterates.
Collection Management Handbook
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Author : A. Michael Coleman
language : en
Publisher: John Wiley & Sons
Release Date : 2004-04-26
Collection Management Handbook written by A. Michael Coleman and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-04-26 with Business & Economics categories.
You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers. Order your copy today!
The Art Of Maximizing Debt Collections
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Author : Darryl D'Souza
language : en
Publisher: AuthorHouse
Release Date : 2024-04-04
The Art Of Maximizing Debt Collections written by Darryl D'Souza and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-04 with Education categories.
"Diving deep into the realm of debt collections, this comprehensive guide, titled (The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning, Performance Management), serves as an authoritative handbook on the evolving landscape of collections analytics, automation, and strategic performance measurement. From its compelling introduction, uncovering five processes revolutionizing debt collections, to its culmination in exploring cutting edge applications of AI, machine learning, and robotic assistance in collections, this book is a definitive road map for professionals navigating the intricate world of debt recovery. Spanning fifteen meticulously crafted chapters, each segment is a treasure trove of insights. It begins by elucidating the critical role of collections analytics, unraveling how data management, reporting, and workflow analysis amplify collections strategies. In subsequent chapters, it explores the arsenal of software, tools, and operational reporting mechanisms employed in this domain, enhancing operational efficiencies and agent performance. The book delves into the dynamic realm of collections automation, highlighting the transformative impact of automated systems on debt recovery, while meticulously detailing the top-tier software and tips for selecting optimal automation tools. Moreover, it offers an in-depth exploration of collections performance measurement, unveiling key performance indicators (KPIs) crucial for gauging efficiency. Chapters dedicated to recovery performance, strategy analysis, digitization, and the integration of AI and Machine Learning offer strategic insights into bolstering collections strategies and leveraging technological advancements for enhanced outcomes. Intriguingly it addresses the ethical and legal aspects surrounding the use of robots in basic calling and automated payment promises, providing guidance to navigate these complex territories. The Art of Maximizing Debt Collections - Digitization, Analytics, AI, Machine Learning and Performance Management is an indispensable guide for professionals, analyst and decision makers seeking a comprehensive understanding of collections analytics, automation, and leveraging cutting edge technologies for optimizing Debt Recovery strategies in todays dynamic financial landscape."
The 5 Elements Of The Highly Effective Debt Collector
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Author : Timothy J. Daye
language : en
Publisher: iUniverse
Release Date : 2011-07-13
The 5 Elements Of The Highly Effective Debt Collector written by Timothy J. Daye and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-13 with Business & Economics categories.
The 5 Elements of the Highly Effective Debt Collector is the first How to collect a debt book of its kind, in that it breaks the debt collecting process down into five core fundamental areas. After years of training in the collection industry, I have found that these five fundamental areas are at the center of revealing the mystery behind why only a small percentage of debt collectors produce at a high level and more importantly explains why the larger percentage of low to mediocre performers never reach a top producing level. Not only does this book establish fundamental concepts every debt collector must understand to maximize personal or agencys earning potential, it also teaches: sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques, as well as a system of file management that if followed and executed properly will more than double a collectors efficiency and effectiveness in less than 30 days The 5 Elements principles and concepts were designs to ensure that no matter an individuals talent level, years in the industry, or position held within an agency, the end user will understand clearly and be enriched by the experience.
Self Help Private Debt Collection And The Concomitant Risks
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Author : Cӑtӑlin Gabriel Stӑnescu
language : en
Publisher: Springer
Release Date : 2015-08-25
Self Help Private Debt Collection And The Concomitant Risks written by Cӑtӑlin Gabriel Stӑnescu and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-08-25 with Law categories.
The book shows that self-help in commercial law is a fast, inexpensive and efficient alternative to court enforcement. Self-help remedies and private debt collection are largely but not exclusively features of common law jurisdictions, since remnants of private enforcement can still be found in contract law in civilian systems. The book argues that – despite their usefulness – self-help and private debt collection entail significant risks, especially for consumer debtors. This means that private enforcement needs to be accompanied by the introduction of tailor-made consumer-debtor protection regulation. Specific attention is given to factoring, which functions in many instances as a form of pseudo-private debt collection and which has been exploited to bypass sector-specific consumer protection regulations.
Bad Paper
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Author : Jake Halpern
language : en
Publisher: Farrar, Straus and Giroux
Release Date : 2014-10-14
Bad Paper written by Jake Halpern and has been published by Farrar, Straus and Giroux this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-14 with True Crime categories.
The Federal Trade Commission receives more complaints about rogue debt collecting than about any activity besides identity theft. Dramatically and entertainingly, Bad Paper reveals why. It tells the story of Aaron Siegel, a former banking executive, and Brandon Wilson, a former armed robber, who become partners and go in quest of "paper"—the uncollected debts that are sold off by banks for pennies on the dollar. As Aaron and Brandon learn, the world of consumer debt collection is an unregulated shadowland where operators often make unwarranted threats and even collect debts that are not theirs. Introducing an unforgettable cast of strivers and rogues, Jake Halpern chronicles their lives as they manage high-pressure call centers, hunt for paper in Las Vegas casinos, and meet in parked cars to sell the social security numbers and account information of unsuspecting consumers. He also tracks a "package" of debt that is stolen by unscrupulous collectors, leading to a dramatic showdown with guns in a Buffalo corner store. Along the way, he reveals the human cost of a system that compounds the troubles of hardworking Americans and permits banks to ignore their former customers. The result is a vital exposé that is also a bravura feat of storytelling.
Art Of Debt Management
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Author : Liv Babra
language : en
Publisher: FriesenPress
Release Date :
Art Of Debt Management written by Liv Babra and has been published by FriesenPress this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Many Canadians face financial crises at some time in their lives. While some debt problems require professional assistance, most are easily resolved if they’re caught early enough. The key to such resolutions is admitting you have a problem managing your personal financial life—and taking control of it. Otherwise, like a disease, personal debt will advance—unrestrained—into a compounded fear. And it’ll exhaust your energy and finances, strain your relationships, and challenge your mental and physical health, along the way. This book helps readers to determine the nature and severity of their debt issues and offers suggestions for both solving them, and avoiding them in the future. Covering areas such as “the danger signs,” student loans, and the distinction between proposals and bankruptcies, Art of Debt Management provides practical, intuitive advice for individuals suffering financial difficulties.
The Debt Collector S Handbook
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Author : David J. Cook
language : en
Publisher:
Release Date : 2014
The Debt Collector S Handbook written by David J. Cook and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Law categories.
Winning your case in court is only half the battle. It's a fact that some people hide their assets to avoid paying debts and judgments. This truly unique book will show you how to find and reach that hidden money. Author David J. Cook is a veteran collections attorney who has been chasing down debtors for over 39 years. This colorfully written book will teach you the basics of civil remedies, real estate, finance, and sleuthing. The author outlines for you the power of the bluff and the outer parameters of threat, when a threat becomes extortion, and when you need to walk away from a situation. This book is about collecting debts, finding assets, enforcing judgments against difficult people, or, should you be so inclined, beating out your creditors.
Credit And Collections Kit For Dummies
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Author : Steven Harms
language : en
Publisher: John Wiley & Sons
Release Date : 2009-07-31
Credit And Collections Kit For Dummies written by Steven Harms and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-07-31 with Business & Economics categories.
A breakthrough title explaining effective, cost-efficient collection methods In a down economy, the demand for a successful credit and collection game plan increases. Credit & Collections Kit For Dummies is a comprehensive guide for people involved in collection activities with accounts/clients, helping readers approach the often difficult task of collecting from late/slow paying customers, as well as determining when (and if) to extend credit to questionable ones. It gives readers the expert information and tools designed to ensure that their collection methods are both effective and legal. The book's attached CD includes helpful scripts, forms, letters, templates, and spreadsheets to help readers work efficiently and effectively. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.