The Culture Of Evaluation In Library And Information Services
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The Culture Of Evaluation In Library And Information Services
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Author : John Crawford
language : en
Publisher: Elsevier
Release Date : 2006-02-28
The Culture Of Evaluation In Library And Information Services written by John Crawford and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-02-28 with Language Arts & Disciplines categories.
This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. An up to date review/summary of activity in the subject area Provides international comparisons of library and information service evaluation activity Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations
Evaluation Of Library And Information Services
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Author : John Crawford
language : en
Publisher: Routledge
Release Date : 2003-09-02
Evaluation Of Library And Information Services written by John Crawford and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-02 with Reference categories.
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Achieving Cultural Change In Networked Libraries
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Author : William Foster
language : en
Publisher: Routledge
Release Date : 2017-03-02
Achieving Cultural Change In Networked Libraries written by William Foster and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-02 with Language Arts & Disciplines categories.
The advent of globally networked information is a historic change. Educational, commercial and industrial institutions depend on its effective exploitation for their success, but cultural and human factors are the biggest obstacles. This book looks at the roots of these problems and how they may be overcome, through understanding recent developments in technical services, the difference between service and technical orientation, organizational culture, the role of subject expertise and the cultural heritage of the information profession. The book provides guidance and outlines best practice in: managing converging technologies; supporting change with organizational models; using cultural audits; the role of focus groups in implementing change; characterizing a learning organization; succeeding as a change agent, and managing change through technical services. Several chapters discuss the Electronic Libraries programme and the TAPin (Training and Awareness Programme in networks) model as examples of how cultural change takes place, particularly in the academic environment; one chapter concentrates exclusively on the characteristics of special libraries. This illuminating insight into the evolution of information cultures and how they do or don’t adapt to networked services will help information and library managers to achieve change with deeper understanding, and will provide useful advice for senior managers restructuring IT and information departments. The book is core reading for students of Information Studies.
Building A Successful Customer Service Culture
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Author : Maxine Melling
language : en
Publisher: Facet Publishing
Release Date : 2002
Building A Successful Customer Service Culture written by Maxine Melling and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Language Arts & Disciplines categories.
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.
Evaluation Of Reference Services
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Author : Linda S Katz
language : en
Publisher: Routledge
Release Date : 2013-10-18
Evaluation Of Reference Services written by Linda S Katz and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-18 with Language Arts & Disciplines categories.
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Libraries Without Walls 6
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Author : Peter Brophy
language : en
Publisher: Facet Publishing
Release Date : 2006
Libraries Without Walls 6 written by Peter Brophy and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
This edited collection is drawn from the sixth Libraries Without Walls Conference, held in 2005. From their beginnings in 1995, the Libraries Without Walls conferences have mapped a major change in the practice of librarianship. While library services are still concerned to provide users with physical access to their buildings, electronic access, often from remote locations, is becoming ever more dominant. Papers presented at previous LWW conferences have provided examples of how libraries are pushing out the frontiers of their services. In 2005 a different approach was taken. The question was asked, 'How do we know whether these new services are having a positive impact on our users?' In response, papers written by leading professionals worldwide followed these broad themes: theoretical approaches to the evaluation of the new services, with an emphasis on qualitative methods the user experience: what do we know about the users of these services? assessment of the usability, including the accessibility, of the services measuring the outcomes and impact. Readership: These state-of-the-art papers will enable library managers and information professionals in all sectors to keep abreast of the latest developments in this vital area. The book will also assist educational specialists and course developers in increasing their understanding of the role and importance of information in the learning process.
Evaluation Of Library And Information Services
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Author : John Crawford
language : en
Publisher:
Release Date : 1996-01-01
Evaluation Of Library And Information Services written by John Crawford and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-01-01 with Evaluation categories.
This book is aimed at those who are new to the concept or may not have conducted a recent evaluation of their service. It covers methods of evaluation such as customer/user satisfaction surveys, information audits and focus groups.
The Evaluation And Measurement Of Library Services
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Author : Joseph R. Matthews
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2017-10-27
The Evaluation And Measurement Of Library Services written by Joseph R. Matthews and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-27 with Language Arts & Disciplines categories.
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
How Good Is Your Library
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Author : John Blagden
language : en
Publisher:
Release Date : 1990
How Good Is Your Library written by John Blagden and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Libraries categories.
Evaluation Of Library And Information Services
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Author : John Crawford
language : en
Publisher: Routledge
Release Date : 2000
Evaluation Of Library And Information Services written by John Crawford and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Language Arts & Disciplines categories.
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.