The Customer Communication Formula
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The Customer Communication Formula
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Author : Charlotte Purvis
language : en
Publisher: Write Way Publishing Company
Release Date : 2020-12-11
The Customer Communication Formula written by Charlotte Purvis and has been published by Write Way Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-11 with categories.
A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. Here's some of what you will discover in this book: Three key words that Customer Service Professionals and Leaders need to know-and that have been successfully used to assist millions of customers. The Three Phases of Customer Interactions-Connection, Conversation, and Closure-and how to apply the 3-F Formula to each phase. How to speak the language of customer service, manage challenging situations, and offer each customer an excellent experience. 10 Statements Every Organization Needs in order to develop a custom approach to Customer Service. How to provide Extreme Customer Service, especially during a global crisis. Success Stories about how the 3-F Customer Communication Formula has helped clients reach and exceed their customer service goals. The Charlotte Purvis Story about how she took lessons learned in her beloved Tuscaloosa, Alabama, and from her years of client engagements to develop a formula that not only benefits customers but also helps her clients advance in their personal and professional lives. And More! This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together.
Customer Communication
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Author : Kennith Mazzocco
language : en
Publisher: Independently Published
Release Date : 2021-08-22
Customer Communication written by Kennith Mazzocco and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-22 with categories.
Your customers are your bread and butter. You can have a fantastic product, an impressive leadership team, and great employees, and you'll still have nothing if you don't have any customers. Effective customer communication is the best way to ensure your future success. In this book, you will discover: - Stay one step ahead anticipating and delighting customers - Provide EXTREME customer service during a crisis - Speak the language of customer service and manage challenging situations - Analyze your company's customer service practices with 12 questions - Customize your company's approach to customer service And so much more! Scroll up and click the "Buy now with 1-Click" button to get your copy now!
Customer Satisfaction
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Author : Craig Cochran
language : en
Publisher: Paton Professional
Release Date : 2003
Customer Satisfaction written by Craig Cochran and has been published by Paton Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers really think. They operate in a state of ignorant bliss, believing that if their customers were anything less than 100-percent satisfied they'd hear about it. Then they are shocked when their customer base erodes and their existence is threatened. The key to competitive advantage is proactively gauging customer perceptions and aggressively acting on the findings. The techniques for doing this don't have to be difficult, they just have to be timely and effective. This book explores a range of practical techniques for probing your customers' true level of satisfaction. Tools and specific instructions for use are described in detail, enabling the organization to get started immediately. The tools range from very basic to highly sophisticated, providing a path for organizations to follow as they progressively become more familiar with the unique drivers of customer satisfaction. This is the perfect reference for organizations that want to continually improve and outpace their competition. Contents What is Customer Satisfaction? Call Reports Field Reports Comment Cards Complaint Systems Quantitative Customer Surveys In Conclusion
How To Talk To Customers
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Author : Diane Berenbaum
language : en
Publisher: John Wiley & Sons
Release Date : 2007-03-30
How To Talk To Customers written by Diane Berenbaum and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-30 with Business & Economics categories.
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
Guide To Customer Communication
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Author : Anika Tutaj
language : en
Publisher: Independently Published
Release Date : 2021-08-22
Guide To Customer Communication written by Anika Tutaj and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-22 with categories.
Your customers are your bread and butter. You can have a fantastic product, an impressive leadership team, and great employees, and you'll still have nothing if you don't have any customers. Effective customer communication is the best way to ensure your future success. In this book, you will discover: - Stay one step ahead anticipating and delighting customers - Provide EXTREME customer service during a crisis - Speak the language of customer service and manage challenging situations - Analyze your company's customer service practices with 12 questions - Customize your company's approach to customer service And so much more! Scroll up and click the "Buy now with 1-Click" button to get your copy now!
Communicating With Customers
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Author : Patrick Forsyth
language : en
Publisher: Orion Publishing Company
Release Date : 1999
Communicating With Customers written by Patrick Forsyth and has been published by Orion Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Effective communication is essential for a successful business, and this toolkit aims to offer guidance for those concerned with marketing, sales and customer care. It explores every angle of communicating with customers and clients, from building relationships with clients, to handling complaints.
An Approach To An Accountable Client Communication Mix In The Banking Industry
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Author : Markus Sasse
language : en
Publisher: diplom.de
Release Date : 2008-08-04
An Approach To An Accountable Client Communication Mix In The Banking Industry written by Markus Sasse and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-08-04 with Business & Economics categories.
Inhaltsangabe:Introduction: The recent decades have been characterised by the development from the industrial age towards a service economy. Knowledge and information have become the most essential production factors. When services and intangible assets are offered, information and soft factors are even more important elements of business communication. Any kind of worldwide communication between (anonymous) business partners has been enabled by the progress of information and telecommunication technology. The banking sector is one important part of a service economy. With regard to the globalisation the banking industry still faces radical changes. This paper is especially addressed to the business operations of WestLB AG (WestLB), a major German bank that primarily operates both national and international business-to-business (B2B) banking. WestLB operates in a partnership with the savings banks, which run the business-to-customer (B2C) banking of the mass market for private customers (esp. retail banking). In addition, WestLB s subsidiaries Readybank and Weberbank attend to private clients, whereas Readybank runs bulk-lending business and Weberbank offers private wealth management to German customers. In particular, this reading explores a number of relevant questions within the scope of well-managed marketing and its controlling. Latest organisational restructuring within the bank s marketing organisation have encouraged a rethink of how to better manage marketing communications to the clients and where to spend its marketing investments. One important change means that one worldwide marketing budget has been applied to the entire bank. This is the second largest departmental cost budget after information technology to be controlled at WestLB. All these present circumstances are described in detail in a separate chapter including organisational questions, marketing teams, customer and product groups. Motivation: Due to the homogeneity of the offered finance products, it is especially difficult for banks to position and distinguish themselves from the competition. Consequently, marketing success of financial services products requires communication activities such as imaging, loyalty factor, persuasion, and so on. Traditionally, the marketing department is responsible for shaping such a competitive communication on products and image towards the company s markets within an affluent society, where the customer can choose from different [...]
The Conversion Equation
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Author : Terri Levine, PhD
language : en
Publisher: Morgan James Publishing
Release Date : 2021-05-04
The Conversion Equation written by Terri Levine, PhD and has been published by Morgan James Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-04 with Business & Economics categories.
The Conversion Equation is a no-nonsense guide for business owners to ensure their business gets more prospects, closes more sales, and makes more money immediately. Times have moved on, yet businesses haven’t changed their sales and marketing. Buyers are more knowledgeable and the traditional lead generation techniques of direct mail, exhibitions, telemarketing are no longer effective. The days of persuasion selling are gone while 61% of business owners say lead generation is their top challenge. Most businesses are doing marketing all wrong and wasting valuable time, spending hard-earned money, and using up limited energy on marketing that is not proven and does not work. In The Conversion Equation, best-selling author Dr. Terri Levine shares a proven process that has grown 8 multi-million-dollar businesses for her personally and has helped more than 6,000 business owners worldwide. She shows what is being done wrong in marketing and how to quickly shift to what works that is little known by almost all business owners. The Conversion Equation provides a process that can grow any business in any environment or situation. Terri teaches how to first have the right inner mindset, framework, and beliefs to generate qualified leads and have them close themselves. She combines her knowledge of human behavior and blends it with her Conversion Equation. The unique approach of this information is why her clients create more income fast.
Customer Experience For Dummies
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Author : Roy Barnes
language : en
Publisher: John Wiley & Sons
Release Date : 2014-10-29
Customer Experience For Dummies written by Roy Barnes and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-29 with Business & Economics categories.
Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more. Gives you the tools you need to target customers more precisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.
Growing On Purpose
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Author : Dave Molenda
language : en
Publisher:
Release Date : 2016-10-27
Growing On Purpose written by Dave Molenda and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-27 with categories.
Best-selling author and marketing expert Jessica Akin says it best, "Dave Molenda combines an impressive sales pedigree and entrepreneurial background with his expertise in strength-based selling and personality assessments to help underperforming sales teams amp up their game and top performers reach even greater heights." In his book, Growing On Purpose: The Formula to Strengthen Your Team AND Improve Your Customer Experience, Dave brings together expansive sales experience to show readers how to combine team strength (achieved through intentional communication) and positive, individualized customer experiences to achieve a fully engaged business. Through his unique model of Guidance and Support, Molenda is immediately both relatable and practical. Thoroughly backed up with statistics and studies, he introduces the must-know formula to GROW as a person and a business . . . on purpose.