Customer Communication
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The Customer Communication Formula
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Author : Charlotte Purvis
language : en
Publisher: Write Way Publishing Company
Release Date : 2020-12-11
The Customer Communication Formula written by Charlotte Purvis and has been published by Write Way Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-12-11 with categories.
A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. Here's some of what you will discover in this book: Three key words that Customer Service Professionals and Leaders need to know-and that have been successfully used to assist millions of customers. The Three Phases of Customer Interactions-Connection, Conversation, and Closure-and how to apply the 3-F Formula to each phase. How to speak the language of customer service, manage challenging situations, and offer each customer an excellent experience. 10 Statements Every Organization Needs in order to develop a custom approach to Customer Service. How to provide Extreme Customer Service, especially during a global crisis. Success Stories about how the 3-F Customer Communication Formula has helped clients reach and exceed their customer service goals. The Charlotte Purvis Story about how she took lessons learned in her beloved Tuscaloosa, Alabama, and from her years of client engagements to develop a formula that not only benefits customers but also helps her clients advance in their personal and professional lives. And More! This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together.
How To Say It Creating Complete Customer Satisfaction
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Author : Jack Griffin
language : en
Publisher: Penguin
Release Date : 2013-03-05
How To Say It Creating Complete Customer Satisfaction written by Jack Griffin and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-05 with Business & Economics categories.
A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution
The Customer Century
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Author : Anders Gronstedt
language : en
Publisher: Routledge
Release Date : 2012-11-12
The Customer Century written by Anders Gronstedt and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-11-12 with Business & Economics categories.
Based on hundreds of hours of in-depth interviews with senior marketing and corporate communications managers from top companies such as Hewlett-Packard, Ericsson, Philips, and Xerox, this book is packed with hands-on advice to ensure business success in the new millennium. Companies must learn to integrate communications three dimensionally; externally with key customers, vertically between senior management and front-line workers, and horizontally across departments. Filled with hints, tips and strategies, this illuminating text shows readers the key to thriving in the upcoming ‘customer century’.
How To Talk To Customers
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Author : Diane Berenbaum
language : en
Publisher: Wiley + ORM
Release Date : 2011-01-07
How To Talk To Customers written by Diane Berenbaum and has been published by Wiley + ORM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-07 with Business & Economics categories.
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com
Customer Communication
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Author : Kennith Mazzocco
language : en
Publisher: Independently Published
Release Date : 2021-08-22
Customer Communication written by Kennith Mazzocco and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-22 with categories.
Your customers are your bread and butter. You can have a fantastic product, an impressive leadership team, and great employees, and you'll still have nothing if you don't have any customers. Effective customer communication is the best way to ensure your future success. In this book, you will discover: - Stay one step ahead anticipating and delighting customers - Provide EXTREME customer service during a crisis - Speak the language of customer service and manage challenging situations - Analyze your company's customer service practices with 12 questions - Customize your company's approach to customer service And so much more! Scroll up and click the "Buy now with 1-Click" button to get your copy now!
Guide To Customer Communication
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Author : Anika Tutaj
language : en
Publisher: Independently Published
Release Date : 2021-08-22
Guide To Customer Communication written by Anika Tutaj and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-22 with categories.
Your customers are your bread and butter. You can have a fantastic product, an impressive leadership team, and great employees, and you'll still have nothing if you don't have any customers. Effective customer communication is the best way to ensure your future success. In this book, you will discover: - Stay one step ahead anticipating and delighting customers - Provide EXTREME customer service during a crisis - Speak the language of customer service and manage challenging situations - Analyze your company's customer service practices with 12 questions - Customize your company's approach to customer service And so much more! Scroll up and click the "Buy now with 1-Click" button to get your copy now!
Cim Coursebook 07 08 Customer Communications
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Author : Maggie Jones
language : en
Publisher: Routledge
Release Date : 2012-05-23
Cim Coursebook 07 08 Customer Communications written by Maggie Jones and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-23 with Business & Economics categories.
BH CIM Coursebooks are crammed with a range of learning objective questions, activities, definitions and summaries to support and test your understanding of the theory. The 07/08 editions contains new case studies which help keep the student up to date with changes in Customer Communication strategies. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students which can be accessed at any time.
Cim Coursebook 07 08 Customer Communications
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Author : Maggie Jones
language : en
Publisher: Routledge
Release Date : 2012-05-23
Cim Coursebook 07 08 Customer Communications written by Maggie Jones and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-05-23 with Business & Economics categories.
BH CIM Coursebooks are crammed with a range of learning objective questions, activities, definitions and summaries to support and test your understanding of the theory. The 07/08 editions contains new case studies which help keep the student up to date with changes in Customer Communication strategies. Carefully structured to link directly to the CIM syllabus, this Coursebook is user-friendly, interactive and relevant. Each Coursebook is accompanied by access to MARKETINGONLINE (www.marketingonline.co.uk), a unique online learning resource designed specifically for CIM students which can be accessed at any time.
Contact Care Communicate
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Author : Stephanie Dollschnieder
language : en
Publisher: Xlibris Corporation
Release Date : 2010-01-04
Contact Care Communicate written by Stephanie Dollschnieder and has been published by Xlibris Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-04 with Business & Economics categories.
Contact, Care, COMMUNICATE—How Interpersonal Skills Are the Foundation of Genuine Customer Service is a quick and easy read. It helps demystify people skills by presenting interaction concepts in a straight-forward manner that most people can employ. The book pages contain real-world approaches to customer service challenges, and actionable steps for creating an outstanding service experience that will help secure customer loyalty, grow customer base and business services. This book is a compilation of the insights and observations gleaned from over 20 years of successful research, training, and consulting work in the field of customer service. Ms. Dollschnieder contends that genuine customer service is really a study and practice in human relations. The guidelines within Contact, Care, COMMUNICATE explore the best ways to optimize the human aspect of service. You’ll be introduced to the critical Business-Service-Trust Cycle; learn effective listening techniques; come to understand the nuances of non-verbal communication; and be provided with seven steps for salvaging customer relationships when an error has been made. For those encounters with seriously angry customers, it also provides Seven Tips for Dealing Effectively with Angry or Difficult Customers. Lastly, the book contains “how to” suggestions for those businesses that want to reap the many benefits of creating an internal culture of service.
Communicating With Customers
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Author : Patrick Forsyth
language : en
Publisher: Orion Publishing Company
Release Date : 1999
Communicating With Customers written by Patrick Forsyth and has been published by Orion Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Effective communication is essential for a successful business, and this toolkit aims to offer guidance for those concerned with marketing, sales and customer care. It explores every angle of communicating with customers and clients, from building relationships with clients, to handling complaints.