The Handbook Of Telemarketing
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The Handbook Of Telemarketing
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Author : Michael Stevens
language : en
Publisher:
Release Date : 1991
The Handbook Of Telemarketing written by Michael Stevens and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
The Professional Telemarketers Handbook
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Author : Elwyn Coventry
language : en
Publisher: Topsy Publishing
Release Date : 2018-04-03
The Professional Telemarketers Handbook written by Elwyn Coventry and has been published by Topsy Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-03 with Business & Economics categories.
The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.
Handbook Of Telemarketing
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Author : Michael Stevens
language : en
Publisher:
Release Date : 1991-01-01
Handbook Of Telemarketing written by Michael Stevens and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991-01-01 with Business & Economics categories.
Telemarketing In Action
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Author : Michael Stevens
language : en
Publisher: McGraw-Hill Companies
Release Date : 1995-01-01
Telemarketing In Action written by Michael Stevens and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995-01-01 with Business & Economics categories.
Telemarketer S Handbook
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Author : Darlene Maciuba-Koppel
language : en
Publisher: Sterling Publishing (NY)
Release Date : 1992
Telemarketer S Handbook written by Darlene Maciuba-Koppel and has been published by Sterling Publishing (NY) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
The Telemarketing Handbook
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Author : P. Marks
language : en
Publisher: Random House Business
Release Date : 1989
The Telemarketing Handbook written by P. Marks and has been published by Random House Business this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Marketing categories.
Handbook Of Telemarketing
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Author : Michael Stevens
language : en
Publisher: Beekman Books Incorporated
Release Date : 1990-03-01
Handbook Of Telemarketing written by Michael Stevens and has been published by Beekman Books Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990-03-01 with Business & Economics categories.
Successful Telemarketing
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Author : Kathy Sisk
language : en
Publisher:
Release Date : 1995
Successful Telemarketing written by Kathy Sisk and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Telemarketing categories.
The Call Center Handbook
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Author : Keith Dawson
language : en
Publisher: CRC Press
Release Date : 2003-11-20
The Call Center Handbook written by Keith Dawson and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-20 with Technology & Engineering categories.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
The Dialamerica Teleservices Handbook
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Author : Robert Doscher
language : en
Publisher: McGraw-Hill Companies
Release Date : 2001
The Dialamerica Teleservices Handbook written by Robert Doscher and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Telemarketing categories.
Praise for The DialAmerica' Teleservices Handbook "Rich and Bob have done an outstanding job of presenting the DialAmerica approach to successful telemarketing. We are very proud to have the DialAmerica name associated with this book and plan to recommend it to all of our employees, clients, and friends in the business." -- Arthur Conway, President DialAmerica Marketing, Inc. "At last, a complete guidebook to getting the most out of the powerful telephone medium. Doscher and Simms present detailed practical guidance on planning and execution, as well as a very valuable chapter on how telemarketing will change over the next decade. I recommend this book to marketers everywhere." -- Ruth P. Stevens, Adjunct Professor, Direct Marketing, NYU Chair, Business-to-Business Council, Direct Marketing Association ""The DialAmerica Teleservices Handbook" is your checklist to make sure everything is working at peak efficiency and to improve what you've got. . . . This is a book I will keep in my personal library and will refer to again and again. Thank you, Richard Simms and Bob Doscher, for creating it!" -- From the Foreword by Denny Hatch, former editor of "Target Marketing" and author of "2,239 Tested Secrets for Direct Marketing Success" Ready to increase sales, get closer to your customers, upsell and cross-sell with greater ease than ever before? "The DialAmerica Teleservices Handbook" walks you through the design and execution of a successful telemarketing campaign, from writing the script to fulfilling the order. You'll find the answers to questions such as: How do I make the campaign a positive experience for my customers? What if my house lists don't have phone numbers? Should I hire anagency and/or a consultant? What kind of technology do I need for telemarketing? How do I handle credit and collection? Can I incorporate market surveys into my efforts? How do I generate qualified leads? Learn the secrets of one of the nation's largest telephone marketing organizationsand make your telemarketing campaign a ringing success!