The Professional Telemarketers Handbook
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The Professional Telemarketers Handbook
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Author : Elwyn Coventry
language : en
Publisher: Topsy Publishing
Release Date : 2018-04-03
The Professional Telemarketers Handbook written by Elwyn Coventry and has been published by Topsy Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-03 with Business & Economics categories.
The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.
Telemarketer S Handbook
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Author : Darlene Maciuba-Koppel
language : en
Publisher: Sterling Publishing (NY)
Release Date : 1992
Telemarketer S Handbook written by Darlene Maciuba-Koppel and has been published by Sterling Publishing (NY) this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Business & Economics categories.
Telemarketing Basics
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Author : Julie Freestone
language : en
Publisher: Los Altos, Calif. : Crisp Publications
Release Date : 1989
Telemarketing Basics written by Julie Freestone and has been published by Los Altos, Calif. : Crisp Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Business & Economics categories.
Geared toward today's telemarketing professional, this book outlines a ten-step process to increase your sales success.
The Telemarketers Handbook
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Author : Greg Boudonck
language : en
Publisher: Createspace Independent Pub
Release Date : 2014-09-26
The Telemarketers Handbook written by Greg Boudonck and has been published by Createspace Independent Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-26 with Business & Economics categories.
As a former telemarketer and telemarketing manager, Greg shares some expertise on telemarketing. This book can be used by anyone in business who uses the phone to negotiate.
The Telesales Handbook
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Author : FRANK DAPPAH
language : en
Publisher: OSTRICH PUBLISHERS
Release Date :
The Telesales Handbook written by FRANK DAPPAH and has been published by OSTRICH PUBLISHERS this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
The Telesales handbook is an easy-to-digest guide on how to sell any product or service over the phone. One of the best books for sales reps and among the best telesales books. Quickly learn which products and services are best suited for phone sales, learn how to create your very own calling scripts with examples from other successful companies. This book will also serve as a very useful guide to help you develop a winning telesales and telemarketing strategy.
Telemarketer S Handbook
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Author : Darlene MacIuba-Koppel
language : en
Publisher: Borgo Press
Release Date : 1994-10-01
Telemarketer S Handbook written by Darlene MacIuba-Koppel and has been published by Borgo Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994-10-01 with categories.
Professional Tele Marketing Skills The Master Guide To Selling On Phone
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Author : GERARD ASSEY
language : en
Publisher: Gerard Assey
Release Date :
Professional Tele Marketing Skills The Master Guide To Selling On Phone written by GERARD ASSEY and has been published by Gerard Assey this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Professional Tele-Marketing Skills-The Master Guide to Selling on Phone has been uniquely designed, to help transform you into a Master Tele-Marketer by helping you discover the secrets that drive the world’s top tele-sales professionals. It will help you or your team create the habits and lasting changes by enabling you replace current unacceptable patterns that are costing your company sales with new ones, that will now help you achieve your sales goals faster and more consistently. Written at a time when the COVID pandemic has undoubtedly pushed organizations into rethinking ways and means to continue to operate their businesses especially with the restrictions on safe distancing. The world over is adjusting to COVID, with social distancing orders having compelled people to find alternatives to face-to-face meetings, by working from homes or remote locations. As a result, telemarketing solutions have never been more popular than this time, as in order to conduct business without disruption, professionals and businesses have now turned more than ever before to tele-calling to stay connected with their team members and customers. The entire book has been split into several step by step, easy and digestible modules, to help you take back and put to practice each step into a real life situation. That way these skills that you will learn will stay with you, enabling you to become more professional and successful in a sales role using the phone, that will help ‘win and keep customers for life’! You will be able to: · Derive the benefits from the effectiveness of consultative selling and how different it is from the traditional sales approach · Learn how to guide prospects through the buying process · Proven behaviors that make you stand out as a telesales professional · A thorough understanding of the attributes and activities of a professional telesales person · Effectively prepare for any telesales call · Make cold calls in a professional manner, right from handling gate-keepers and getting through to the right decision-makers · Be able to manage your data and lists much better · Build rapport and trust with a customer right during the approaching stage itself. · Effectively uncover a customer’s needs, problems and opportunities and be able to demonstrate how your product features can help a customer meet a need/solve a problem (proving value). · Overcome objections, cope with turn-downs, rejection or call reluctance · Be able to recommend an appropriate solution (recommending) and close business deals effectively after showing a customer how specific business objectives can be met and benefit by using your recommended product or service (closing) · Effectively and professionally sell to B2B/ Key Accounts using a structured approach · Implement the entire consultative selling process into your daily work · And…most importantly, in every chapter or topic that is covered, there are several exercises for you to work on and put the new skills to immediate use. With no gimmicks, no jargon, just emphasis on relationship building, I believe that this is a well structured course on 100% building value and long lasting partnerships with your customer!
42 Rules Of Cold Calling Executives
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Author : Mari Anne Vanella
language : en
Publisher: Happy About
Release Date : 2008
42 Rules Of Cold Calling Executives written by Mari Anne Vanella and has been published by Happy About this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Contains some of the fundamental principles Vanella has developed over the course of her career. Her clients and her own company use this approach to execute the top performing programs in the industry.
Telemarketing For Business
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Author : Eugene B. Kordahl
language : en
Publisher: Prentice Hall
Release Date : 1984
Telemarketing For Business written by Eugene B. Kordahl and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Business & Economics categories.
If you are interested in planning and implementing a telephone mareting and telephone sales program, this book will show you how to do it. Every aspect from prospecting to program evaluation is covered. Also included are case studies of companies that have established telemarketing programs.
The Dialamerica Teleservices Handbook
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Author : Robert Doscher
language : en
Publisher: McGraw-Hill Companies
Release Date : 2001
The Dialamerica Teleservices Handbook written by Robert Doscher and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Telemarketing categories.
Praise for The DialAmerica' Teleservices Handbook "Rich and Bob have done an outstanding job of presenting the DialAmerica approach to successful telemarketing. We are very proud to have the DialAmerica name associated with this book and plan to recommend it to all of our employees, clients, and friends in the business." -- Arthur Conway, President DialAmerica Marketing, Inc. "At last, a complete guidebook to getting the most out of the powerful telephone medium. Doscher and Simms present detailed practical guidance on planning and execution, as well as a very valuable chapter on how telemarketing will change over the next decade. I recommend this book to marketers everywhere." -- Ruth P. Stevens, Adjunct Professor, Direct Marketing, NYU Chair, Business-to-Business Council, Direct Marketing Association ""The DialAmerica Teleservices Handbook" is your checklist to make sure everything is working at peak efficiency and to improve what you've got. . . . This is a book I will keep in my personal library and will refer to again and again. Thank you, Richard Simms and Bob Doscher, for creating it!" -- From the Foreword by Denny Hatch, former editor of "Target Marketing" and author of "2,239 Tested Secrets for Direct Marketing Success" Ready to increase sales, get closer to your customers, upsell and cross-sell with greater ease than ever before? "The DialAmerica Teleservices Handbook" walks you through the design and execution of a successful telemarketing campaign, from writing the script to fulfilling the order. You'll find the answers to questions such as: How do I make the campaign a positive experience for my customers? What if my house lists don't have phone numbers? Should I hire anagency and/or a consultant? What kind of technology do I need for telemarketing? How do I handle credit and collection? Can I incorporate market surveys into my efforts? How do I generate qualified leads? Learn the secrets of one of the nation's largest telephone marketing organizationsand make your telemarketing campaign a ringing success!