The Impact Of Quality Management On The Information Sector
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The Impact Of Quality Management On The Information Sector
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Author : D. E. Lester
language : en
Publisher:
Release Date : 1994
The Impact Of Quality Management On The Information Sector written by D. E. Lester and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Information services categories.
Quality Management
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Author : Marco Sartor
language : en
Publisher: Emerald Group Publishing
Release Date : 2019-05-09
Quality Management written by Marco Sartor and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-09 with Business & Economics categories.
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
The Role Of Information Technology In Quality Management Implementation And Its Impact On Organizational Performance An Analysis Of United States Telecommunications Organizations
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Author : Lucas Josline Edward
language : en
Publisher:
Release Date : 2007
The Role Of Information Technology In Quality Management Implementation And Its Impact On Organizational Performance An Analysis Of United States Telecommunications Organizations written by Lucas Josline Edward and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with categories.
This study explores the effects of quality management (QM) and information technology (IT) on organizational performance and the role of IT in QM implementation within U.S. telecommunications organizations. Several steps including a literature review, an initial review survey by QM experts, and development and analysis of pretest and pilot surveys were used to develop the survey instrument. Based on the pretest and pilot survey results, the survey instrument was modified and the research was divided into two phases. In the first phase, a quantitative survey was conducted to explore the effects of QM and IT on organizational performance. In the second phase, a case study approach was used to explore the IT role in QM implementation. The quantitative study results reveal that U.S. telecommunications organizations have implemented QM programs to satisfy customers. In addition to reducing expenses, QM contributes to factors such as conformance to requirements, customer loyalty and retention, and customer satisfaction. Similarly, IT contributes to factors such as overall performance, customer satisfaction, and employee productivity. The case study results reveal that the IT usage varies among the 12 dimensions of QM. Factors such as customer management, communication, teamwork, and process improvement measurement exhibit high levels of IT usage. Factors such as operational quality planning and strategic quality management exhibit moderate IT usage. IT plays some role in factors such as supplier management, culture, empowerment, and quality citizenship. Limitations, academic and managerial implications are included as well, and suggestions for further research are also offered.
Quality Management For Competitive Advantage In Global Markets
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Author : Saiz-Álvarez, José Manuel
language : en
Publisher: IGI Global
Release Date : 2020-09-04
Quality Management For Competitive Advantage In Global Markets written by Saiz-Álvarez, José Manuel and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-04 with Business & Economics categories.
Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.
Total Quality Management Dimension Implementation And It Support
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Author : Manahil AlQulaity
language : en
Publisher:
Release Date : 2016-08-11
Total Quality Management Dimension Implementation And It Support written by Manahil AlQulaity and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-08-11 with categories.
Research Paper from the year 2016 in the subject Business economics - Business Management, Corporate Governance, course: Total Quality Management, language: English, abstract: This paper is examining the relationship between total quality management and information technology and how both can affect the organization management. An overview about the subject was provided in the literature review section. TQM dimension and IT impact on organization were examined through life examples of McDonald's case study that spotlight TQM dimensions and the implementation tool applied, and Microsoft case study that shows the role played by information technology to support the TQM methodology and technique of implementation. An organization needs to be competitive in today's challenging market by several ways such as enhancing their quality and productivity; this can be done by producing more in less time and reducing the cost which is called optimization. Information technology is an important factor to help an organization to achieve its goals and mission. Total quality management (TQM) is a way of managing an organization that uses all potential capabilities to improve quality and productivity in which all companies are aiming for. TQM is customer based philosophy where all resources, business processes, culture, behavior, and organization of a company are managed and well integrated to ensure customer satisfaction (Mare fat & Faridfathi, 2015). TQM as defined by many writers has commonly eight dimensions which are top management support, workforce management, employees' attitudes and behavior, customer relationship, supplier relationship, product design process and process flow management (A.Martinez, F.Dewhurst, and B.Dale, 2004). Information technology has become a need for all organization to adopt and implement in order to compete with nowadays faster growth, abroad market, and competitive marketplace. Information technology is the technology used to store, manipulate"
The Effect Of Information Technology On Business And Marketing Intelligence Systems
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Author : Muhammad Alshurideh
language : en
Publisher: Springer Nature
Release Date : 2023-03-12
The Effect Of Information Technology On Business And Marketing Intelligence Systems written by Muhammad Alshurideh and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-03-12 with Computers categories.
Business shapes have been changed these days. Change is the main dominant fact that change the way of business operations running. Topics such as innovation, entrepreneurship, leadership, blockchain, mobile business, social media, e-learning, machine learning, and artificial intelligence become essential to be considered by each institution within the technology era. This book tries to give additional views on how technologies influence business and marketing operations for insuring successful institutions survival. The world needs to develop management and intelligent business scenario plans that suite a variety of crisis appears these days. Also, business and marketing intelligence should meet government priorities in individual countries and minimise the risk of business disruptions. Business intelligence - the strategies and technology companies that use it to collect, interpret, and benefit from data - play a key role in informing company strategies, functions, and efficiency. However, being essential to the success, many companies are not taking advantage of tools that can improve their business intelligence efforts. Information technology become a core stone in business. For example, the combination of machine learning and business intelligence can have a far-reaching impact on the insights the company gets from its available data to improve productivity, quality, customer service and more. This book is important because it introduces a large number of chapters that discussed the implications of different Information technology applications in business. This book contains a set of volumes which are: 1- Social Marketing and Social Media Applications, 2- Social Marketing and Social Media Applications, 3- Business and Data Analytics, 4- Corporate governance and performance, 5- Innovation, Entrepreneurship and leadership, 6- Knowledge management, 7- Machine learning, IOT, BIG DATA, Block Chain and AI, 8- Marketing Mix, Services and Branding.
From Quality To Business Excellence
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Author : Charles G. Cobb
language : en
Publisher: Quality Press
Release Date : 2002-12-19
From Quality To Business Excellence written by Charles G. Cobb and has been published by Quality Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-12-19 with Business & Economics categories.
As the face of business continues to change, organizations are looking for new ways to remain competitive and profitable. Many businesses have succumb to the "program du jour" management trap, jumping from one management philosophy to the next looking for the ultimate solution. ISO 9000, Baldrige, Six Sigma...which is the best program for your company? From Quality to Business Excellence: A Systems Approach to Management demonstrates how these and other management philosophies compliment each other and form the basis for a new systems approach to management. By better understanding how these approaches all potentially fit together, managers will be able to use these tools more effectively in a much more integrated approach. From Quality to Business Excellence will show how to integrate a management approach using a variety of methods to bring the most out of your business. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 2 reviews) "This is a great book! It does a very effective job of integrating quality concepts into the notion of Business Excellence. The book recommends a systems approach to management systems design and covers a broad range relevant topics. The author backs up his recommendations with a fair amount of actual cases. End notes itemize a broad range of references that can be used to gain more in-depth knowledge about the topics. The book is loaded with figures and tables to make the material understandable. This is good reading for business professionals. If you want to get your line managers hooked on quality get them a copy of this book." A reader from New Hampshire" An excellent book for the new direction of quality implementation. Quality is becoming part of business that is responsible for improving its bottom line results rather than policing its activities. I found the book easy to read and very informative." Ahmed Almaziad – Riyadh, Saudi Arabia Benefits: Shift from a narrow, compliance-orientation to Quality Management to a high-impact, continuous improvement orientation that drives business resultsliLearn how to apply the right management tools to your situationliCreate your own high performance management system to last for decadesliUse Information Technology More Effectively to Drive Business ResultsliBuild in the capability to absorb new techniques as they emergeliAvoid gut-wrenching (and costly) restarts to accommodate new methods and standards. Contents: Introduction (Historical Backgrounds and Trends, A Vision for the Future), Quality Systems Background (ISO 9000, Baldrige, Compliance vs. Continuous Improvement), Management Approach, Designing Integrated Management Systems Strategic Planning, Alignment, and Metrics Integrated Process Improvement Approach, The Role of Information Technology Other Enablers and Constraints Putting it All Together Keeping the Process Moving Overall Summary (Integrated Systems Approach, Business Systems Engineering)
Handbook Of Research On Global Information Technology Management In The Digital Economy
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Author : Raisinghani, Mahesh S.
language : en
Publisher: IGI Global
Release Date : 2008-01-31
Handbook Of Research On Global Information Technology Management In The Digital Economy written by Raisinghani, Mahesh S. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-01-31 with Computers categories.
Includes the most important issues, concepts, trends and technologies in the field of global information technology management, covering topics such as the technical platform for global IS applications, information systems projects spanning cultures, managing information technology in corporations, and global information technology systems and socioeconomic development in developing countries.
The Practice Of Quality Management
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Author : Phillip J. Lederer
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-06-29
The Practice Of Quality Management written by Phillip J. Lederer and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-29 with Business & Economics categories.
The Practice of Quality Management presents the results of eleven ground-breaking research projects in quality management. It is the first collection of research papers by academics in this area. The projects are empirical studies on total quality management that suggest new ways to think about quality. The objective of the research found in this book is to develop theory and to assist practice. Thus, this volume is of interest to both academic researchers and practising managers. The chapters fall into four categories: `Performance', `Understanding TQM', `Organizations', and `Using TQM'. All of the chapters show that there are many different applications and research issues associated with quality. The chapters on `Understanding TQM' suggest that it is possible to develop and test theories of quality. The chapters on `Performance' demonstrate that studies of the operational and financial effect of quality can yield positive results. Many thinkers on quality consider that organizational impacts of quality are the most important drivers of the quality process. The chapters on `Organizations' present evidence on how quality programs affect human resource management, and organizational structure. Finally, the chapters on `Using TQM' present several studies of applications of quality management.
Quality Management And Beyond The Current Situation And Future Perspectives
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Author : Mercè Bernardo Vilamitjana
language : en
Publisher: Documenta Universitaria
Release Date : 2012-04-30
Quality Management And Beyond The Current Situation And Future Perspectives written by Mercè Bernardo Vilamitjana and has been published by Documenta Universitaria this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-04-30 with Technology & Engineering categories.
The dissemination of the quality movement has been an unprecedented success in terms of the number of both management standards and total quality management models that have been implemented worldwide. \nTo complement these quality management systems, other related business practices have also been introduced, such as, for example, specific management systems in the fields of the environment, occupational hazards, health & safety and social responsibility. Recent trends that seem certain to continue in the near future point toward the implementation of more sectorally-focused management systems and the introduction of integrated management systems as a means of encouraging innovation, and thus of gaining in competitive advantage. \nThe long-term future of quality paradigms remains uncertain, but the impact they have had on business organizations and their contribution to improving their competitiveness are beyond dispute for both academia and business practitioners alike. \n\n