The Influence Of Culture On Organizational Crisis Communication And Stakeholder Perception Individualistic And Collectivistic Cultures In Comparison
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The Influence Of Culture On Organizational Crisis Communication And Stakeholder Perception Individualistic And Collectivistic Cultures In Comparison
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Author :
language : en
Publisher: GRIN Verlag
Release Date : 2022-06-15
The Influence Of Culture On Organizational Crisis Communication And Stakeholder Perception Individualistic And Collectivistic Cultures In Comparison written by and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-15 with Language Arts & Disciplines categories.
Seminar paper from the year 2018 in the subject Communications - Intercultural Communication, grade: 1,0, Johannes Gutenberg University Mainz (Institut für Publizistik), language: English, abstract: Volkswagen emissions scandal, Germanwings Flight 9525, Samsung’s exploding batteries – corporate crises are becoming more and more common in today’s unpredictable environment. In the course of globalization, an increasing number of multinational organizations is operating in an international setting. Thus, the likelihood and potential impact of a corporate crisis rises. At the same time, the international potential of a crisis is aggravated by the dissemination of information in near real-time due to the Internet. Especially negative information spreads with a range and speed that increases an organization’s vulnerability to crises. As a result, the demand and importance of crisis communication is leaping. Due to the more complex and international surroundings of crisis communication, culture as a contextual factor in crisis communication plays a role of growing importance. In different cultures, different crisis responses by the organizations are expected because stakeholders perceive and react to messages in different ways dependent upon their culture. The probably most typical distinction of cultures is between collectivistic and individualistic societies. In the past, crisis communication research has been given too little attention to cultural contexts. Crisis communication research and theories almost exclusively focused on individualistic Western contexts. However, the growing relevance of culture in crisis communication is getting more and more evident in research. For this reason, the question of the cultural influences of individualistic and collectivistic societies on organization’s crisis communication strategies as well as the stakeholders’ perception of and responses to the crisis messages in different cultural settings is discussed in the present work. To answer this question, first of all an overview of the theory of crisis communication is given, with reference to the definition and the main crisis communication theories and strategies. Secondly, the term culture is paid attention to, with a focus on the dimension of individualistic versus collectivistic cultures as an influencing factor on crisis communication. Subsequently, the current findings of the influence of individualism and collectivism on organizations’ crisis communication strategies and on the perception of stakeholders are reflected. Concluding, the results are discussed in the overall setting, limitations are shown and implications for future research are given.
The Handbook Of International Crisis Communication Research
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Author : Andreas Schwarz
language : en
Publisher: John Wiley & Sons
Release Date : 2016-04-18
The Handbook Of International Crisis Communication Research written by Andreas Schwarz and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-18 with Social Science categories.
The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields. Provides the first integrative international perspective on crisis communication Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication Explores the topic from cross-national and cross-cultural crisis communication approaches Includes research and scholars from countries around the world and representing all regions Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises
Risk And Crisis Communication In Europe
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Author : Audra Diers-Lawson
language : en
Publisher: Taylor & Francis
Release Date : 2024-06-24
Risk And Crisis Communication In Europe written by Audra Diers-Lawson and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-24 with Business & Economics categories.
This timely volume offers an international and cross-disciplinary examination of risk and crisis communication theory and practice in Europe. Placing the rapidly developing field of risk and crisis communication within the context of a Europe in flux – experiencing the amplification of the refugee crisis, Brexit, increasing terrorist attacks, a heightened awareness of the climate crisis, and the COVID-19 pandemic – a cross-continental team of experts explore these developments from a theoretical and practical standpoint. Drawing connections between culture, digital technology, identity, public health, politics, and industry, the analysis offers a multitude of perspectives from across the continent and provides ways ahead for the field of risk and crisis communication. This exciting and innovative volume will interest scholars and students of risk and crisis communication, media studies, political communication, public relations, political studies, and international relations. Chapter 5 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license
Crisis Communication
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Author : Audra Diers-Lawson
language : en
Publisher: Routledge
Release Date : 2019-09-26
Crisis Communication written by Audra Diers-Lawson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-26 with Business & Economics categories.
Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence – just to name a few. For organizations, crises are pervasive, challenging, and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated into each chapter are global case studies, ethical challenges, and practitioner considerations. Online resources include an extensive set of multimedia materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development (https://audralawson.com/resources/crisis-communication-managing-stakeholder-relationships/). Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing, and Strategic Management.
Communication Yearbook 29
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Author : Pamela J. Kalbfleisch
language : en
Publisher: Routledge
Release Date : 2005
Communication Yearbook 29 written by Pamela J. Kalbfleisch and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Communication categories.
Communication Yearbooks Vols 6 33 Set
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Author : Various
language : en
Publisher: Routledge
Release Date : 2021-11-05
Communication Yearbooks Vols 6 33 Set written by Various and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-05 with Language Arts & Disciplines categories.
The Communication Yearbook annuals originally published between 1977 and 2009 publish diverse, state-of-the-discipline literature reviews that advance knowledge and understanding of communication systems, processes, and impacts across the discipline. Topics dealt with include Communication as Process, Research Methodology in Communication, Communication Effects, Taxonomy of Communication and European Communication Theory, Information Systems Division, Mass Communication Research, Mapping the Domain of Intercultural Communication, Public Relations, Feminist Scholarship, Communication Law and Policy, Visual Communication, Communication and Cross-Sex Friendships Across the Life Cycle, Television Programming and Sex Stereotyping, InterCultural Communication Training, Leadership and Relationships, Media Performance Assessment, Cognitive Approaches to Communication.
Organizational Resilience In Hospitality And Tourism
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Author : Malgorzata Rozkwitalska-Welenc
language : en
Publisher: Taylor & Francis
Release Date : 2024-04-09
Organizational Resilience In Hospitality And Tourism written by Malgorzata Rozkwitalska-Welenc and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-04-09 with Business & Economics categories.
Although ‘VUCA’ is not a new term, the features of the world it describes, a volatile, uncertain, complex and ambiguous environment, have never been more valid. The VUCA world has become the new reality for business, specifically for hospitality and tourism organizations that are more vulnerable than any other sector due to the historically-recognized turbulent environment in which they operate. In this book, the authors present unique factors that make hospitality and tourism organizations resilient in the VUCA world. With contacts at the center of their hospitality and tourism organizational resilience model, the organizational and psychological perspectives are also incorporated. This innovative volume tests the model of organizational resilience in hospitality and tourism organizations. The study identifies and validates organizational and individual factors that create a resilient organization in the hospitality and tourism sector. It will be of interest to researchers, academics, practitioners, and advanced students in the fields of organizational studies, strategic management, hospitality, and tourism management.
Language And Culture In Organization And Consumer Behaviors
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Author : Xi Li
language : en
Publisher: Frontiers Media SA
Release Date : 2023-11-02
Language And Culture In Organization And Consumer Behaviors written by Xi Li and has been published by Frontiers Media SA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-11-02 with Science categories.
Encyclopedia Of Crisis Management
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Author : K. Bradley Penuel
language : en
Publisher: SAGE
Release Date : 2013-03
Encyclopedia Of Crisis Management written by K. Bradley Penuel and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03 with Business & Economics categories.
From general theories and concepts exploring the meaning and causes of crisis to practical strategies and techniques relevant to crises of specific types, crisis management is thoroughly explored. Features & Benefits: @* A collection of 385 signed entries are organized in A-to-Z fashion in 2 volumes available in both print and electronic formats.@* Entries conclude with Cross-References and Further Readings to guide students to in-depth resources.@* Selected entries feature boxed case studies, providing students with "lessons learned" in how various crises were successfully or unsuccessfully managed and why.@* Although organized A-to-Z, a thematic "Reader's Guide" in the front matter groups related entries by broad areas (e.g., Agencies & Organizations, Theories & Techniques, Economic Crises, etc.).@* Also in the front matter, a Chronology provides students with historical perspective on the development of crisis management as a discrete field of study.@* The work concludes with a comprehensive Index, which-in the electronic version-combines with the Reader's Guide and Cross-References to provide thorough search-and-browse capabilities.@* A template for an "All-Hazards Preparedness Plan" is provided the backmatter; the electronic version of this allows students to explore customized response plans for crises of various sorts.@* Appendices also include a Resource Guide to classic books, journals, and internet resources in the field, a Glossary, and a vetted list of crisis management-related degree programs, crisis management conferences, etc.
Corporate Identity And Crisis Response Strategies
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Author : Olga Bloch
language : en
Publisher: Springer
Release Date : 2014-06-10
Corporate Identity And Crisis Response Strategies written by Olga Bloch and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-06-10 with Language Arts & Disciplines categories.
The history of crisis management shows that companies embark on particular strategies in response to crisis. So why are some companies’ crisis communication strategies successful, while others are not? The purpose of this book is to broaden the existing knowledge of crisis response strategies by focusing on corporate identity as one of the factors that is most likely to influence their choice. Drawing upon insights from the sensemaking and chaos theories, as well as traditional and alternative, non-European, approaches to strategy formation, Olga Bloch contends that there is a reciprocal relationship between corporate identity and crisis response strategies. This relationship is examined on the example of Toyota Motor Corporation’s communication in response to a crisis caused by a series of recalls of its vehicles in 2009-2010.