The Measurement And Evaluation Of Library Services
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The Measurement And Evaluation Of Library Services
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Author : Sharon L. Baker
language : en
Publisher: Arlington, Va. : Information Resources Press
Release Date : 1991
The Measurement And Evaluation Of Library Services written by Sharon L. Baker and has been published by Arlington, Va. : Information Resources Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Language Arts & Disciplines categories.
The Measurement And Evaluation Of Library Services
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Author : Frederick Wilfrid Lancaster
language : en
Publisher:
Release Date : 1978
The Measurement And Evaluation Of Library Services written by Frederick Wilfrid Lancaster and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1978 with categories.
The Measurement And Evaluation Of Library Services
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Author : F.W. Lancaster
language : en
Publisher:
Release Date : 1983
The Measurement And Evaluation Of Library Services written by F.W. Lancaster and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1983 with categories.
The Evaluation And Measurement Of Library Services
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Author : Joseph R. Matthews
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2017-10-27
The Evaluation And Measurement Of Library Services written by Joseph R. Matthews and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-27 with Language Arts & Disciplines categories.
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Evaluation Of Library And Information Services
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Author : John Crawford
language : en
Publisher: Routledge
Release Date : 2003-09-02
Evaluation Of Library And Information Services written by John Crawford and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-02 with Reference categories.
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Measuring Library Performance
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Author : Peter Brophy
language : en
Publisher: Facet Publishing
Release Date : 2006
Measuring Library Performance written by Peter Brophy and has been published by Facet Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Language Arts & Disciplines categories.
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Performance Measurement In Library And Information Services
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Author : Christine Abbott
language : en
Publisher: London : Aslib
Release Date : 1994
Performance Measurement In Library And Information Services written by Christine Abbott and has been published by London : Aslib this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Information services categories.
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
Output Measures For Public Library Service To Children
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Author : Virginia A. Walter
language : en
Publisher: Chicago : Association for Library Service to Children, Public Library Association, American Library Association
Release Date : 1992
Output Measures For Public Library Service To Children written by Virginia A. Walter and has been published by Chicago : Association for Library Service to Children, Public Library Association, American Library Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 1992 with Language Arts & Disciplines categories.
This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1) library use (children's library visits per child, building use by children, and furniture/equipment use by children); (2) materials use (circulation of children's materials per child, in-library use of children's materials per child, and turnover rate of children's materials); (3) materials availability (children's fill rate, homework fill rate, and picture book fill rate); (4) information services (children's information transactions per child and chldren's information transaction completion rate); (5) programming (children's program attendance per child); and (6) community relations (class visit rate, child care center contact rate, and annual number of community contacts). The first of three parts of the manual provides an overview of measurement and evaluation, basic information about statistics and data collection and analysis, and suggestions for managing the measurement effort in a particular library. The second part presents each output measure in detail, including the data elements needed and instructions for calculating the measure. The third part presents some techniques for collecting more subjective data, such as focus groups and user surveys, that may help to understand and interpret the quantitative output measure data. Copies of all of the blank forms needed are appended. (4 references) (BBM)
Measuring Quality
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Author : Roswitha Poll
language : en
Publisher: Walter de Gruyter
Release Date : 2008-11-03
Measuring Quality written by Roswitha Poll and has been published by Walter de Gruyter this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-11-03 with Social Science categories.
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Evaluation Of Reference Services
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Author : William A. Katz
language : en
Publisher: Psychology Press
Release Date : 1984
Evaluation Of Reference Services written by William A. Katz and has been published by Psychology Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1984 with Language Arts & Disciplines categories.
Essays on evaluation techniques for library reference operations in the USA - includes a guide to measurement and planning of services, communication and interview techniques in user-librarian behaviour, computerization of information retrieval, data base structure (includes a case study of a law information system), choice of collections, etc. References.