The Practical Guide To Understanding And Raising Hotel Profitability
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The Practical Guide To Understanding And Raising Hotel Profitability
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Author : Adrian Martin
language : en
Publisher: Routledge
Release Date : 2019-09-05
The Practical Guide To Understanding And Raising Hotel Profitability written by Adrian Martin and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-05 with Business & Economics categories.
The Practical Guide to Understanding and Raising Hotel Profitability offers a comprehensive, easy-to-follow breakdown of how to understand profit and loss accounts for hotels. It offers practical advice on how to maximise the profits of this customer-facing business and improve performance results. Chapters cover every aspect of the profit and loss account including marketing, accommodation, food and beverage sales, quality, budgeting, event sales, and all the corresponding costs involved. It explains all the relevant KPIs and industry quirks within the profit and loss document as well as industry benchmarks to equip the reader with the skills to attend high level meetings, complete finance-based assignments and ultimately run their own business. Valuable tips from leading professionals within the industry are included throughout, giving advice on how to improve hotels’ financial results and positively influence net profit through everyday actions. Packed full of practical case studies and written in an easy-to-read-style, this book is essential reading for hospitality students and current hospitality and hotel managers.
The Practical Guide To Achieving Customer Satisfaction In Events And Hotels
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Author : Philip Berners
language : en
Publisher: Taylor & Francis
Release Date : 2022-07-18
The Practical Guide To Achieving Customer Satisfaction In Events And Hotels written by Philip Berners and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-18 with Business & Economics categories.
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
The Theory Of Hospitality And Catering 14th Edition
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Author : David Foskett
language : en
Publisher: Hachette UK
Release Date : 2021-08-06
The Theory Of Hospitality And Catering 14th Edition written by David Foskett and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-06 with Education categories.
Prepare students for assessment and further professional development with a wealth of contemporary case studies from around the world, referencing key trends. · Discover how to integrate sustainability and environmental improvements into kitchens and eating spaces, helping to increase energy conservation and boost your green credentials. · Harness the power social media and e-marketing to proactively grow your business, online visibility and engagement. · Ensure best practice is followed where food allergies and intolerances are concerned, so you can be confident you are providing a safe experience for all customers. · Develop your understanding of nutrition and culinary medicine with a unique contribution from Elaine Macaninch, a director of Culinary Medicine UK and the co-founder of the Education and Research in Medical Nutrition Network (ERimNN) · Plan for commercial success with clear coverage of financial aspects of food and beverage management, personal development and people management skills.
Sowing The Seeds Of Change
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Author :
language : en
Publisher: UNEP/Earthprint
Release Date : 2001
Sowing The Seeds Of Change written by and has been published by UNEP/Earthprint this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
This Environmental Teaching Package is a joint initiative of The International Hotel and Restaurant Association (IH&RA), the United Nations Environment Programme (UNEP) and the International Association of Hotel Schools (EUHOFA International). It is a comprehensive and user-friendly kit, which includes detailed information for teachers and trainers intending to help hospitality education centers develop and expand their environmental curricula. The teaching package may also be used to introduce environmental issues into the education and training agendas of tomorrow's hospitality and tourism professionals.
Hotel Revenue Management From Theory To Practice
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Author : Stanislav Ivanov
language : en
Publisher: Zangador
Release Date : 2014-03-15
Hotel Revenue Management From Theory To Practice written by Stanislav Ivanov and has been published by Zangador this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-03-15 with Travel categories.
This research monograph aims at developing an integrative framework of hotel revenue management. It elaborates the fundamental theoretical concepts in the field of hotel revenue management like the revenue management system, process, metrics, analysis, forecasting, segmentation and profiling, and ethical issues. Special attention is paid on the pricing and non-pricing revenue management tools used by hoteliers to maximise their revenues and gross operating profit. The monograph investigates the revenue management practices of accommodation establishments in Bulgaria and provides recommendations for their improvement. The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management. The book may also be used by hotel general managers, marketing managers, revenue managers and other practitioners looking for ways to improve their knowledge in the field.
Bulletin Of The Atomic Scientists
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Author :
language : en
Publisher:
Release Date : 1966-06
Bulletin Of The Atomic Scientists written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1966-06 with categories.
The Bulletin of the Atomic Scientists is the premier public resource on scientific and technological developments that impact global security. Founded by Manhattan Project Scientists, the Bulletin's iconic "Doomsday Clock" stimulates solutions for a safer world.
Working Mother
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Author :
language : en
Publisher:
Release Date : 2002-10
Working Mother written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-10 with categories.
The magazine that helps career moms balance their personal and professional lives.
Cross Cultural Aspects Of Tourism And Hospitality
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Author : Erdogan Koc
language : en
Publisher:
Release Date : 2020-09-04
Cross Cultural Aspects Of Tourism And Hospitality written by Erdogan Koc and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-04 with Tourism categories.
Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry - organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students' and practitioners' learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.
Farm Stock And Home
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Author :
language : en
Publisher:
Release Date : 1892
Farm Stock And Home written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1892 with Agriculture categories.
Handbook Of Research Methods For Tourism And Hospitality Management
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Author : Robin Nunkoo
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018-07-27
Handbook Of Research Methods For Tourism And Hospitality Management written by Robin Nunkoo and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-27 with Business & Economics categories.
As research in tourism and hospitality reaches maturity, a growing number of methodological approaches are being utilized and, in addition, this knowledge is dispersed across a wide range of journals. Consequently there is a broad and multidisciplinary community of tourism and hospitality researchers whom, at present, need to look widely for support on methods. In this volume, researchers fulfil a pressing need by clearly presenting methodological issues within tourism and hospitality research alongside particular methods and share their experiences of what works, what does not work and where challenges and innovations lie.