The Relational Manager
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The Relational Manager
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Author : Michael Schluter
language : en
Publisher: Lion Books
Release Date : 2011-07-15
The Relational Manager written by Michael Schluter and has been published by Lion Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-07-15 with Business & Economics categories.
This inspiring new approach is based on extensive research by an expert on relationships and supported by a wealth of statistics and case studies. Relationships are at the heart of all that we do and achieve, indeed our very identity. When relationships are neglected in a business context, the authors argue, they lead to poor health, ineffective management and low output at work. The authors focus on 5 key components of successful relationships and how these can be achieved: Encounter (personal rather than impersonal contact is best); Storyline (strength of the relationship over time); Knowledge (how deeply is information shared?); Fairness (equal treatment and mutual respect); Alignment (sharing values, objectives and purpose).
The Relationship Manager
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Author : Tony Davis
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2003
The Relationship Manager written by Tony Davis and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
This book deals with a new role - the Relationship Manager - and has been written to fill the gap between technical and business aspects of successful project delivery.
The Relationship Manager
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Author : Andy Thacker
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2017-10-27
The Relationship Manager written by Andy Thacker and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-27 with categories.
People in any relationship operate like a project team. Accomplished project managers use a range of techniques to get their teams to operate to their fullest potential. Having studied what makes technology projects successful, and what habits happily married couples practice, Andy Thacker has been able to draw parallels and 'cross-pollinate' the skills and tools within both areas. The Relationship Manager offers practical advice on how you can take the best, most effective project management and team leadership skills and techniques from the workplace and apply them in your personal life to take your relationships from adequate to awesome.
Client Relationship Management
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Author : David A. Po-Chedley
language : en
Publisher: Human Resource Development
Release Date : 2001
Client Relationship Management written by David A. Po-Chedley and has been published by Human Resource Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2001 with Business & Economics categories.
This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the "real world"; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.
Business Relationship Management
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Author : Robbie Wheeler
language : en
Publisher: Robbie Wheeler
Release Date : 2020-11-15
Business Relationship Management written by Robbie Wheeler and has been published by Robbie Wheeler this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-15 with Business & Economics categories.
Business Relationship Management: Relationship Management is the solution for getting to know your customers and developing your business.
Business Relationship Manager
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Author : Ernest Brewster
language : en
Publisher:
Release Date : 2014
Business Relationship Manager written by Ernest Brewster and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Career development categories.
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.
Relationship Manager S Reference Guide
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Author : Kamal Kumar Tumuluru
language : en
Publisher: Notion Press
Release Date : 2022-06-27
Relationship Manager S Reference Guide written by Kamal Kumar Tumuluru and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-27 with Education categories.
This book is meant for the new Relationship Managers (RM), Assistant Relationship Managers, Credit Analysts and trainees of banks working in the Corporate Banking units of banks to serve them as a reference guide for preparation of limit applications for approval. It would help them to understand various risks that can affect a company and also the post approval monitoring of the accounts. It provides an overview and is not meant to make the RM an expert on any industry or lending which comes from experience for which he will have to study the industries and develop himself. I have also included self-explanatory checklists that can be of help. As there could be staff transferred from Personal Banking or Operations to the Corporate Units I have added a blank spreadsheet with definitions of some basic components and the products offered for ready reference. I have therefore kept it very simple to understand. When I worked in banks I had no reference book and had to pick up things on my own. That is what prompted me to write this book.
Managing Authentic Relationships
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Author : Jean Paul Wijers
language : en
Publisher: Amsterdam University Press
Release Date : 2019-03-07
Managing Authentic Relationships written by Jean Paul Wijers and has been published by Amsterdam University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-07 with Business & Economics categories.
In an increasingly connected world, Strategic Relationship Management is a vital capability for successful organizations. The book Managing Authentic Relationships; Facing New Challenges in a Changing Context focuses on building and managing a strong network and reciprocal relationships for the entire organization by implementing a professional relationship management approach at strategic, tactical and operational level. Professional relationship management makes valuable and measurable contributions to the strategic goals of an organization by: - Expanding the organization's strategy to a Relationship Management Strategy. - Efficiently managing relationships and correctly mapping stakeholders. - Embedding clear responsibility for relationship management throughout the organization. - Measuring results and calculating the Return-on-Relationship. - Developing strong networking skills and networkers who are able to act as eyes and ears for the organization. - Organizing effective networking activities with measurable results. This book also offers a holistic view. Managing authentic relationships requires a shared understanding of what relationships are. It is impossible to develop succesful relationship management without authentic relationships based on trust and reciprocity.
Relationship Management And The Management Of Projects
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Author : Hedley Smyth
language : en
Publisher: Routledge
Release Date : 2014-08-27
Relationship Management And The Management Of Projects written by Hedley Smyth and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-27 with Business & Economics categories.
Relationship Management and the Management of Projects is a guide to successfully building and managing relationships as a project manager and in the project business. Relationship management is a core skill for any project business to develop capabilities and manage the interface with projects, providing guidance to project managers as they negotiate with business partners and coordinate between business functions. Whatever the structures and procedures an organization has and whatever the project management tools and techniques, they are only as good as the hands they are in. Yet relationship management, though a well-established discipline, is rarely applied to the process-driven world of project management. This book is a much-needed guide to the process of enhancing these skills to boost firm performance, team performance and develop collaborative practices. Hedley Smyth guides you through the processes of relationship management examining the theory and practice. This book highlights the range of options available to further develop current practices to ensure a successful relationship management in all stages of a project’s lifecycle. Relationship Management and the Management of Projects is valuable reading for all students and specialists in project management, as well as project managers in business, management, the built environment, or indeed any industry.
Internal Relationship Management
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Author : Michael D Hartline
language : en
Publisher: Routledge
Release Date : 2012-12-06
Internal Relationship Management written by Michael D Hartline and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
Use these techniques to improve staff performance! Internal Relationship Management: Linking Human Resources to Marketing Performance shows how businesses can develop and maintain positive interactions between managers and employees. This book provides cutting-edge research on the management of internal customers (i.e., employees) that offers practical suggestions to improve internal service, employee performance, and—ultimately—external marketing performance. This useful resource contains many special features to augment the text, including tables, figures, and models. Internal Relationship Management explores key issues, such as: internal relationship management—managing relationships with internal customers human resources activities—actions taken to influence employee attitudes and work-related behaviors career entry—the initial stages of the internal relationship management process organizational support—services provided to employees in an effort to support them With this book, you’ll gain a better understanding of: boundary spanners’ appraisals of career entry transition—from telecommunications, insurance, manufacturing, accounting, and retail firms the recruitment, selection, and retention of customer-contact service employees how internal communication processes affect boundary spanners’ satisfaction with organizational support services employee branding—employees internalize the firm’s desired brand image to project it to customers and external stakeholders the internal customer mindset—the importance employees place on serving internal customers The authors of Internal Relationship Management are established scholars in both marketing and management, providing an integrated, state-of-the-art perspective on how internal relations affect marketing performance. This book presents extensive research and case studies to emphasize how employee satisfaction results in customer satisfaction.