The Relationship Manager
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The Relationship Manager
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Author : Tony Davis
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2003
The Relationship Manager written by Tony Davis and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Business & Economics categories.
This book deals with a new role - the Relationship Manager - and has been written to fill the gap between technical and business aspects of successful project delivery.
Business Relationship Manager
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Author : Ernest Brewster
language : en
Publisher: BCS, The Chartered Institute for IT
Release Date : 2014
Business Relationship Manager written by Ernest Brewster and has been published by BCS, The Chartered Institute for IT this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Business & Economics categories.
Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Business Relationship Management
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Author : Robbie Wheeler
language : en
Publisher: Robbie Wheeler
Release Date : 2020-11-15
Business Relationship Management written by Robbie Wheeler and has been published by Robbie Wheeler this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-15 with Business & Economics categories.
Business Relationship Management: Relationship Management is the solution for getting to know your customers and developing your business.
Confession Of A Relationship Manager
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Author : Satya Prakash
language : en
Publisher: OrangeBooks Publication
Release Date : 2024-12-22
Confession Of A Relationship Manager written by Satya Prakash and has been published by OrangeBooks Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-12-22 with Business & Economics categories.
Satya, a seasoned corporate banker, combines sharp insights with humor to offer practical guidance for banking professionals. With years of experience in client relationships, financial advisory, and strategic banking solutions, he has handled a wide range of challenges, from high-stakes negotiations to complex client dynamics. In Confession of a Relationship Manager, he provides a self-help approach, sharing candid reflections, actionable strategies, and relatable anecdotes to help readers navigate the demands of corporate banking. Known for his engaging style, Satya transforms industry insights into accessible, enjoyable lessons for career growth and effective relationship management.
Relationship Management In Banking
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Author : Steve Goulding
language : en
Publisher: Kogan Page Publishers
Release Date : 2018-10-03
Relationship Management In Banking written by Steve Goulding and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-03 with Business & Economics categories.
Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.
Statistical Methods In Customer Relationship Management
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Author : V. Kumar
language : en
Publisher: John Wiley & Sons
Release Date : 2012-07-26
Statistical Methods In Customer Relationship Management written by V. Kumar and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-26 with Mathematics categories.
Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with emphasis on developing an understanding of Customer Relationship Management (CRM) models as the guiding concept for profitable customer management. To understand and explore the functioning of CRM models, this book traces the management strategies throughout a customer’s tenure with a firm. Furthermore, the book explores in detail CRM models for customer acquisition, customer retention, customer acquisition and retention, customer churn, and customer win back. Statistical Methods in Customer Relationship Management: Provides an overview of a CRM system, introducing key concepts and metrics needed to understand and implement these models. Focuses on five CRM models: customer acquisition, customer retention, customer churn, and customer win back with supporting case studies. Explores each model in detail, from investigating the need for CRM models to looking at the future of the models. Presents models and concepts that span across the introductory, advanced, and specialist levels. Academics and practitioners involved in the area of CRM as well as instructors of applied statistics and quantitative marketing courses will benefit from this book.
The Brmp Guide To The Brm Body Of Knowledge
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Author : Business Relationship Management Institute
language : en
Publisher: Van Haren
Release Date : 1970-01-01
The Brmp Guide To The Brm Body Of Knowledge written by Business Relationship Management Institute and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 1970-01-01 with Education categories.
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.
Relationship Manager S Reference Guide
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Author : Kamal Kumar Tumuluru
language : en
Publisher: Notion Press
Release Date : 2022-06-27
Relationship Manager S Reference Guide written by Kamal Kumar Tumuluru and has been published by Notion Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-06-27 with Education categories.
This book is meant for the new Relationship Managers (RM), Assistant Relationship Managers, Credit Analysts and trainees of banks working in the Corporate Banking units of banks to serve them as a reference guide for preparation of limit applications for approval. It would help them to understand various risks that can affect a company and also the post approval monitoring of the accounts. It provides an overview and is not meant to make the RM an expert on any industry or lending which comes from experience for which he will have to study the industries and develop himself. I have also included self-explanatory checklists that can be of help. As there could be staff transferred from Personal Banking or Operations to the Corporate Units I have added a blank spreadsheet with definitions of some basic components and the products offered for ready reference. I have therefore kept it very simple to understand. When I worked in banks I had no reference book and had to pick up things on my own. That is what prompted me to write this book.
Enterprise Relationship Management
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Author : Andrew Humphries
language : en
Publisher: Routledge
Release Date : 2016-03-09
Enterprise Relationship Management written by Andrew Humphries and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-09 with Business & Economics categories.
In today's connected global marketplace, success and failure is bound up with the management of your inter-organisational partnerships. Competition is no longer between individual organisations but between alliances of companies and networks of supply chains. Richard Gibbs and Andrew Humphries provide a practical guide to the management process and skill sets needed for co-ordinating the business activities that are essential to creating a competitive advantage. Their eight partnership types developed from earlier research help readers adapt their relationship strategies to the different opportunities that present themselves and focus their greatest time and resources on the collaborations that offer the greatest value. The text includes an explanation of the context for collaboration, the principles and drivers for success, as well as techniques for appraisal and management. This is an excellent overview of the tools, techniques and philosophies behind an enterprise’s successful management of its strategically important relationships. Enterprise Relationship Management will help ensure your organisation has the requisite ability to form, manage, retire and exit partnerships in a fluid and agile way. Whether you are in sales or marketing or finance and operations, this book will show you how to get the most from your partnerships.
Managing Customer Experience And Relationships
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Author : Don Peppers
language : en
Publisher: John Wiley & Sons
Release Date : 2022-04-19
Managing Customer Experience And Relationships written by Don Peppers and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-19 with Business & Economics categories.
Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to "treat different customers differently." This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.