The V Model Of Service Quality
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The V Model Of Service Quality
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Author : Grafton Whyte
language : en
Publisher: Emerald Group Publishing
Release Date : 2018-10-18
The V Model Of Service Quality written by Grafton Whyte and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-18 with Business & Economics categories.
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
The V Model Of Service Quality
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Author : Grafton Whyte
language : en
Publisher: Emerald Group Publishing
Release Date : 2018-10-18
The V Model Of Service Quality written by Grafton Whyte and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-18 with Business & Economics categories.
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Service Quality
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Author : Stephen Walter Brown
language : en
Publisher: Lexington Books
Release Date : 1991
Service Quality written by Stephen Walter Brown and has been published by Lexington Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Business & Economics categories.
To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
Delivering Quality Service
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Author : Valarie A. Zeithaml
language : en
Publisher: Simon and Schuster
Release Date : 1990
Delivering Quality Service written by Valarie A. Zeithaml and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990 with Customer service categories.
Business.
Service Quality
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Author : Roland T. Rust
language : en
Publisher: SAGE Publications
Release Date : 1993-11-15
Service Quality written by Roland T. Rust and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-11-15 with Business & Economics categories.
In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value. The diverse viewpoints of the contributors reveal the variety of emerging ideas on the subject of service quality.
Service Quality
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Author : Benjamin Schneider
language : en
Publisher: SAGE Publications, Incorporated
Release Date : 2004
Service Quality written by Benjamin Schneider and has been published by SAGE Publications, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.
Quality Of Service
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Author : Bo Edvardsson
language : en
Publisher: McGraw-Hill Companies
Release Date : 1994
Quality Of Service written by Bo Edvardsson and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1994 with Customer services categories.
What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service design. Key topics include leadership, quality improvement and assessment, complaint management and customer care. The practical nature of the text is enhanced by the inclusion of models for crisis management and examples from both private- and public-sector companies.
Service Quality
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Author : Maive Suuroja
language : en
Publisher:
Release Date : 2003
Service Quality written by Maive Suuroja and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Total quality management categories.
Service Quality For Facilities Management In Hospitals
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Author : Low Sui Pheng
language : en
Publisher: Springer
Release Date : 2018-05-30
Service Quality For Facilities Management In Hospitals written by Low Sui Pheng and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-30 with Business & Economics categories.
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Managing Service Quality
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Author : Paul Kunst
language : en
Publisher:
Release Date : 1995
Managing Service Quality written by Paul Kunst and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.